MyRepublic fibre - Part 4

[The_King]

I am also having this issue since i recontract to 1GB plan. It's been months that my internet connection is unstable. I will need to reboot my modem when i loses connection. Now, the issue is getting so bad that rebooting the modem does not help. Just to read this page, i need to click 8-10 times refresh!!!! Is there anyway, i can cancel my contract? Service is terrible!

WTF. are you serious?

quote "Just to read this page, i need to click 8-10 times refresh!!!!"

i think i stay with cable better cause i never have such a problem before.

i sign up2 month ago, but before they come to install the ont, i cancel the order.

like this i staying with my cable broadband. cause it may be a downgrade instead of a upgrade

 

[forlorenes]

anyone experiencing this issue where everytime you try and google stuff, this comes up(message below) and you have to fill in the captcha thingy? it is super annoying.

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

 

[JeNoVa-IcHiGo]

anyone experiencing this issue where everytime you try and google stuff, this comes up(message below) and you have to fill in the captcha thingy? it is super annoying.

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

Likely cause you are behind a carrier grade NAT, thus using same Public IP as alot other users, and it detects as potential bot?

 

[forlorenes]

Likely cause you are behind a carrier grade NAT, thus using same Public IP as alot other users, and it detects as potential bot?

i see, but seriously can't be this bad right? Even when using a VPN, this doesn't happen as much as using the ISPs connection. i guess i have to get a static IP then.

 

[wee.wesley]

have been having an almost non-existent internet connection for 1 week already.
the network connection sucks mostly at night, 10pm onwards. i'm making this post on my data plan (again). today's (5th october) connection seemed to stop early evening... day time no problems at all.

every website i try to surf doesn't load well at all - facebook, youtube, this forums, google searches. pretty much everything.

......

im on the 1Gb plan.

^5 I'm having the same issue!!! Actually daily at night after around 10pm surfing gets bad. perform speedtest.myrepublic.com.sg and still can get high bandwidth, low ping, low latency.

super high difficulty connecting to everything and have to click refresh like 5-10 times, even to connect to my US-VPN.

But once i get connected to my VPN, everything is slower, but smoother. (don't need to force refresh to surf)

*Question: WHAT IS GOING ON MR!!!!!!*

 

[wee.wesley]

But interestingly. If I am able to get into youtube.com
any video I try to watch it will load super fast. Even when I select 1080p, it loads wonderfully. But once I have to load the entire site, it will take ages. Only the video will be great.

 

[ralfale]

My problem on slowness only comes after I did recontract from 100mbps to 300mbps. I believe 300 and 1gb plan sits on same network bandwidth. Equally f*cked up.

I'm supposed to get an upgrade in speed not a downgrade!

 

[Receptor]

+=+=+=+=+=+=+=
Hi MR,

I have a few issues and questions regarding billing.
I installed MR roughly around July.

Previously I called your customer care, Pearlie to enquire regarding my account issue in which I'm supposed to see my bill (49.99/mth).

He had resovled the issue because I was never given the email login ID.
A few weeks later, I had wanted to check the status of next bill, and turns out I have an error logging in.

I have sent countless emails to him regarding this, however its a rounded up issue, back to square one.

Now, I'm being double-charged (? or is it 2-monthly payment, i got debited 99.98 today)
Shouldn't it be a 49.99 a month each?

Please kindly seek to address these issues.
Trust above clarifies, please do not hesitate me to PM me.
Look forward to your earliest reply.

 

[ZarakiKPC]

+=+=+=+=+=+=+=
Hi MR,

I have a few issues and questions regarding billing.
I installed MR roughly around July.

Previously I called your customer care, Pearlie to enquire regarding my account issue in which I'm supposed to see my bill (49.99/mth).

He had resovled the issue because I was never given the email login ID.
A few weeks later, I had wanted to check the status of next bill, and turns out I have an error logging in.

I have sent countless emails to him regarding this, however its a rounded up issue, back to square one.

Now, I'm being double-charged (? or is it 2-monthly payment, i got debited 99.98 today)
Shouldn't it be a 49.99 a month each?

Please kindly seek to address these issues.
Trust above clarifies, please do not hesitate me to PM me.
Look forward to your earliest reply.

i am also having billing problems - i have not been sent any invoice(through email) for a long time so i checked the MR website. to my surprise it shows a pending bill for 49.99(past month). My billing has been on Giro for the past 5 months, do not know why the bill has been lagging for a month.

However, since this is not an issue on my side, i do not intend to waste my time to do anything. IF they cut off my internet suddenly claiming i did not pay bills, however...all hell is gonna break loose(no customer in the world should have to initiate communication with the isp regarding bills)

wake up, MR, time for the rocket to land

 

[Tectrica]

Hi MR

Can MR do any optimization on the routing for ArchAge? Or is it already best latency that can get from Singapore? Keep getting intermittent spike above 250ms

 

[keigo]

Hi MR

Can MR do any optimization on the routing for ArchAge? Or is it already best latency that can get from Singapore?

MR staff don't visit this forum anymore, no support here. You better email them.

 

[Receptor]

MR staff don't visit this forum anymore, no support here. You better email them.

they dont even reply now

now is just that phone call which RARELY goes through @@

 

[keigo]

they dont even reply now

now is just that phone call which RARELY goes through @@

https://www.facebook.com/MyRepublicSG

still can reach them from facebook channel.

 

[MRUSER]

Wth most of the mobile game app can't by your so called gamer plan and have no issue with my Singtel connection? Please buck up! Please!

 

[MRUSER]

Sux big time to post a comment and scroll down to view most of the comment are complaints..
Is this your service! Only appear when someone ask about new sign up!
To all fellow end user, beware of this crap! I support MR as I dislike big3 but damn disappointed and regret! Will try VQ after this stupid contract end!

 

[LemonT]

Can a MR 1gbps Ultra user trace to following IP? I want to compare if routing to China is similar for Ultra and Gamer users currently. Thanks

42.156.184.11
218.30.103.177

 

[AudiR8]

^5 I'm having the same issue!!! Actually daily at night after around 10pm surfing gets bad. perform speedtest.myrepublic.com.sg and still can get high bandwidth, low ping, low latency.

super high difficulty connecting to everything and have to click refresh like 5-10 times, even to connect to my US-VPN.

But once i get connected to my VPN, everything is slower, but smoother. (don't need to force refresh to surf)

*Question: WHAT IS GOING ON MR!!!!!!*

Since Saturday I have also been having this issue, I am unable load hardwarezone forum page, Amazon (I get reduced bandwidth page), IMDB.com and facebook I could not reach the support staff via the hotline so I log a case #49263 via the website but no reply yet.....

 

[skuraieh]

MR BULL ****!!!

Hi all,

MR recently e-mail me stating that I am able to do a recontract however when I tried to click on the link and sign in I was not able.... trying to contact their staff after waiting for 30mins on the phone and going through countless disconnection from online chat they say will check with their engineer about my account and will get back to me than wait for another 3 days they did not return my call and I had to call them and going through the same process again this time they return my call mentioning that I am able to recontract and ask me if I want a new router to go along and which phone I would like. After all the fuss they callled me again saying I cannot recontract due to I just 1 year pass my contract and if i need to recontract I need to pay back the free 3 mnth sub bills(which they gave me 3x$75) in order to recontract. Seriously MR is playing tricks with me I told the staff if u cannot make a right decision called your manager to call me than after that been pass 1 week and did not manage to received a single call. I WILL NEVER RECOMMEND ANY 1 TO MR AS THIS IS ******** SERVICE THAT I GOT FROM THEM. Below is the screen capture of the email this how they treat existing customer now(Customer ID: C1012756)

 

[Scherzinger]

Sux big time to post a comment and scroll down to view most of the comment are complaints..
Is this your service! Only appear when someone ask about new sign up!
To all fellow end user, beware of this crap! I support MR as I dislike big3 but damn disappointed and regret! Will try VQ after this stupid contract end!

lol jialat man now i regret recontracting with em

my current ooc 100mbps plan is serving me well atm nt sure i will encounter any issues once i upgrade...

 

[Alphaen]

lol jialat man now i regret recontracting with em

my current ooc 100mbps plan is serving me well atm nt sure i will encounter any issues once i upgrade...

I have the same dilemma as you now. Contract ending soon and contemplating whether to recontract with them. It seems their 300Mb/1Gb connection are not stable at all. Thinking of signing up with VQ but the hassle of transitioning over to another ISP might cause too much troubles.