MyRepublic fibre - Part 4

[danxiaogui86]

Wanna ask a somewhat stupid question. Lets says im on the 24th month of my contract. My billing starts on the 3rd and i have already paid up on the 6th by GIRO. If on the 25th i decides to end contract, am i still liable to pay for the termination fee? or die die must wait till 2nd of next mth?

termination fee not applicable, unless u need someone to collect the ONT and equipments. if you return yourself no termination fee.

 

[shadow84]

termination fee not applicable, unless u need someone to collect the ONT and equipments. if you return yourself no termination fee.

So, as long as im on my 24th month and self return after i called in to terminate, there are no charges?

 

[Scherzinger]

Must I be present at home during installation (upgrade)

Or anyone at home can alr thanks

anyone???

10char.

 

[danxiaogui86]

So, as long as im on my 24th month and self return after i called in to terminate, there are no charges?

yup, it at the paper u signed.

https://secure.myrepublic.com.sg/one-time-charges.pdf

Termination Fee (includes ONT collection if
applicable. Customers who do not have to pay this
fee will have to return the ONT at their own cost)

Only for Residential customers on
No Contract and Business customers
who have subscribed for less than
2 years

$48.15

 

[danxiaogui86]

anyone???

10char.

better to, otherwise the person at home much acknowledge everything working fine and sign off.

 

[xRenol]

anyone???

10char.

I assumed you are opting for Fibre Takeover and have 2 appointment dates with NetLink Trust and MR.

For the first appointment - NetLink Trust (NLT), you do not need to be around as NLT will be doing the switching from their back-end.

For the second appointment, it is advisable to have someone with some network knowledge around to ensure everything is working fine after the installation by MR.

 

[Scherzinger]

better to, otherwise the person at home much acknowledge everything working fine and sign off.

hmmm okie, doubt ill be at home for the installation so my mum will be the one signing the papers

anw it's an upgrade from my current 100mpbs to 1gbps plan, shouldnt be much of a problem right?

 

[alamakazim]

hmmm okie, doubt ill be at home for the installation so my mum will be the one signing the papers

anw it's an upgrade from my current 100mpbs to 1gbps plan, shouldnt be much of a problem right?

installation very fast one...

but the technician, most likely will be late, sometime even no show

and wish u all the luck on your upgrade

 

[UBetcha]

Is the modem/ONT the same for 300Mbps and 1Gbps?
MR will collect the ONT from NC for the upgrade?

 

[simic]

i am terminating my subscription at the end of 24 month contract.

they have scheduled to pickup my ONT for me.

But i see a ONT collection fee. U mean the pickup is not free?

 

[xRenol]

Is the modem/ONT the same for 300Mbps and 1Gbps?
MR will collect the ONT from NC for the upgrade?

If I am not wrong, the ONT is the same for both 300Mbps and 1Gbps. However, the ONT is different for customers with and without Home Voice.

i am terminating my subscription at the end of 24 month contract.

they have scheduled to pickup my ONT for me.

But i see a ONT collection fee. U mean the pickup is not free?

"Termination Fee (includes ONT collection if applicable. Customers who do not have to pay this fee will have to return the ONT at
their own cost)" - $48.15

A Clear & Complete List of MyRepublic Service One-Time Charges

 

[nez]

Out of the blue, today receive a call from MR to confirm my appointment for the upgrade to 1G & wanted to exchange the equipment

Stupid caller also hangup the phone so fast while i still clarifying with him.

He ought to be shot

 

[UBetcha]

If I am not wrong, the ONT is the same for both 300Mbps and 1Gbps. However, the ONT is different for customers with and without Home Voice.

Thanks! Good info.

 

[xRenol]

Thanks! Good info.

I think white ONT is for Home Voice while black ONT is without Home Voice.

 

[Tuakong]

Just lost wired internet connection
Restarted don't n router but still cannot
Whole morning was ok

Wireless is ok
Any problem with MR?

 

[Just Me]

If your wireless works but not wired.. obviously, it's your LAN cable or router giving issues...

FYI, LAN cables can die all of a sudden.. check your PC's LAN port.. when there's data transmission, it will be flashing..

 

[YouKilledKenny]

Just lost wired internet connection
Restarted don't n router but still cannot
Whole morning was ok

Wireless is ok
Any problem with MR?

Mine seems alright thus far. VPNed in, router at Jurong East.

 

[xRenol]

Just lost wired internet connection
Restarted don't n router but still cannot
Whole morning was ok

Wireless is ok
Any problem with MR?

If possible, try to test a direct connection from ONT with the same cable (from router to computer).

 

[CoolRock]

when returning ONT, other than power cable, the fibre cable and ethernet cable need to return to MR?

 

[danxiaogui86]

Out of the blue, today receive a call from MR to confirm my appointment for the upgrade to 1G & wanted to exchange the equipment

Stupid caller also hangup the phone so fast while i still clarifying with him.

He ought to be shot

what would u like to clarify? maybe i can help.