[new] Heya.sg

[boredom2012]

Yesterday top up my heya plan and receive the following sms

"Welcome to the heya family. We have credited extra 50GB and 58GB (National Day Offer) so you are enjoying a total of 158GB this month. Download the heya app to check your balance and manage your account easily."

I then checked *119*1# and the quota sms is below: -

Main: $0.00 Exp:02-10-23.
heya Plan: 249.909GB Local Data, Exp:02-09-23. 2000 Local min, Exp:02-09-23. 796 Local SMS, Exp:02-09-23.
2.000GB Roaming Data, Exp:02-09-23.

So the maximum data quota is 250GB, heya didnt top up the extra 58GB (National Day Offer).

For only 3 months. November it will be 50 gigs every top up

 

[tanchoo1]

For only 3 months. November it will be 50 gigs every top up

Apparently @keenklee has reported that he has gotten 100GB for every top up since May 2022.

 

[boredom2012]

Apparently @keenklee has reported that he has gotten 100GB for every top up since May 2022.

Nope. Just now talk to customer service when they didn't top up my data. It is only valid for 3 months.

 

[tanchoo1]

Nope. Just now talk to customer service when they didn't top up my data. It is only valid for 3 months.

When did you do your top-up, if I may ask? Yesterday?

 

[boredom2012]

When did you do your top-up, if I may ask? Yesterday?

Today.

 

[tanchoo1]

Today.

Usually the extra 50GB will only appear 1 - 3 days later.

I could be wrong of course, but I think it's 100GB perpetually because if you look at the official https://heya.sg website including the support FAQ, nowhere is 50GB mentioned. It is always mentioned as 100GB without any time limit.

I topped up on Wednesday and initially only got 50GB. I only saw my extra 50GB + 58GB (for a total of 158GB) only appearing this evening after 8pm (Friday evening), more than 48 hours later, but within 72 hours (3 days).

 

[boredom2012]

Usually the extra 50GB will only appear 1 - 3 days later.

I could be wrong of course, but I think it's 100GB perpetually because if you look at the official https://heya.sg website including the support FAQ, nowhere is 50GB mentioned. It is always mentioned as 100GB without any time limit.

I topped up on Wednesday and initially only got 50GB. I only saw my extra 50GB + 58GB (for a total of 158GB) only appearing this evening after 8pm (Friday evening), more than 48 hours later, but within 72 hours (3 days).

Go and see my updated post

 

[tanchoo1]

Go and see my updated post

CS doesn't know what they are talking about.

Anyway you'll know in a couple of days time.

 

[tanchoo1]

realli meh?
I use so many months le still getting 100GB leh

IMHO.
The CS I think don't know what they are talking about.

Heya.SG is always 50GB + 50GB. When buy the data plan, it is only 50GB. The subsequent 50GB will come in later. Unless they change.

P.S. I top-up today, my 50GB like a bit slow coming in.

Looks like the 100GB is permanent, for now.

@keenklee you're right, for my top up on Wednesday, the extra 50GB + 58GB only came in on Friday evening. Just nice within the 3-day limit, so cannot complain.

In fact, the later bonus top-up is better for me, because it means my 30-day data expiry now starts today (Friday), instead of on Wednesday. So I "gained" two days.

 

[keenklee]

I guess both of you only do wallet top-ups, and don't buy the $10 data plan directly from Shopee?

IMHO.
I did wallet before for testing. Now is direct.

Looks like the 100GB is permanent, for now.

@keenklee you're right, for my top up on Wednesday, the extra 50GB + 58GB only came in on Friday evening. Just nice within the 3-day limit, so cannot complain.

In fact, the later bonus top-up is better for me, because it means my 30-day data expiry now starts today (Friday), instead of on Wednesday. So I "gained" two days.

IMHO.
So good. My 50GB + 58GB still hanging in the air.

 

[tanchoo1]

IMHO.
I did wallet before for testing. Now is direct.


IMHO.
So good. My 50GB + 58GB still hanging in the air.

How much data did you have before your most recent top-up?

 

[keenklee]

How much data did you have before your most recent top-up?

IMHO.
IIRC, should be above 200 GB. I think from don't know when, is always above 200 GB.
All along, no issue in hitting 250 GB when do the so call 100GB top-up ... until this current 58GB promo.
Like many can attest to, 250 GB is the norm.

 

[tanchoo1]

IMHO.
IIRC, should be above 200 GB. I think from don't know when, is always above 200 GB.
All along, no issue in hitting 250 GB when do the so call 100GB top-up ... until this current 58GB promo.
Like many can attest to, 250 GB is the norm.

I think it goes like this. The official limit is 200GB, the "hard" limit is 250GB.

Since you already have say, 210GB, they try to add the bonus 50GB first, it fails because you get 260GB which is above the hard limit of 250GB.

It then tries to add the National Day bonus of 58GB, and it fails because you get 268GB, which is also above the hard limit of 250GB.

So, it looks like the bonus top-ups failed, but that's because of the hard limit.

So what you need to do is to ensure you have less than 200GB left before buying the $10 data plan. Then you can get close to 250GB.

After all, you're already above 200GB, which is already above the "official" limit. So, in a sense, they're not breaching their own T&Cs.

Just my wild guess on the actual algorithm; don't read too much into it.

 

[Goodintentions]

So how many people will port out if limit is really 3 months then its 50GB for every top up.

 

[Goodintentions]

Looks like the 100GB is permanent, for now.

@keenklee you're right, for my top up on Wednesday, the extra 50GB + 58GB only came in on Friday evening. Just nice within the 3-day limit, so cannot complain.

In fact, the later bonus top-up is better for me, because it means my 30-day data expiry now starts today (Friday), instead of on Wednesday. So I "gained" two days.

If they hope to compete with Simba, or maintain pace with Zym and Vivifi, which offers essentially the same thing without Heya troublesome manual top up game, then they better maintain it.

 

[skyxanxus]

Anyone encounter network issue after port in? My number after port in can't receive and make any calls, can't access to mobile data as well.

 

[keenklee]

If they hope to compete with Simba, or maintain pace with Zym and Vivifi, which offers essentially the same thing without Heya troublesome manual top up game, then they better maintain it.

IMHO.
In my location, my take is TPG is already losing. Why? My lousy TPG speed shows improvement. At the same time, I get lower speed Zym and Heya.SG.

 

[tanchoo1]

Anyone encounter network issue after port in? My number after port in can't receive and make any calls, can't access to mobile data as well.

If you can receive SMS from DNC website (https://www.dnc.gov.sg/) on your existing ported-in number (not the temporary number), and you can't access mobile data, and cannot make / receive calls, it means that the porting-in succeeded, but you are only on 3G. Why?

This is because your retailer screwed up the porting-in process. The retailer only did the porting in registration for you, but DID NOT TOP UP the $10 data plan for you. So, it means that your heya line is in a "limbo" state; technically, it is between the 60-day and 90-day expiry for those who are interested.

You need to go back to your retailer and ask him to top up $10 to your existing ported-in number, NOT the temporary number. This will provision / activate your line properly.

The proper process for the retailer in the first place is to do the porting in registration for you, take a picture of your temporary number, and immediately top up $10 to your temporary number. One visit should suffice.

Now you need a second visit. If the porting in succeeded, the temporary number is now dead, and the top up of $10 data plan should go to your existing ported-in number.

Once this is done (the retailer should not charge you extra because he already collected $10 from you during your first visit), you should get mobile data and be able to make/receive calls and have 4G voLTE reception within five minutes of the top-up.

Please let us know how you get on.

 

[tanchoo1]

If they hope to compete with Simba, or maintain pace with Zym and Vivifi, which offers essentially the same thing without Heya troublesome manual top up game, then they better maintain it.

I actually like the manual top-ups. Easy to set up a calendar reminder. Allows me to control my costs.

Not everyone would like this of course; many people just want the convenience of recurring payment.

I've said this many times; Heya is not for everyone. It is your own responsibility to do your own due diligence before joining heya, do not expect it to be like other telcos.

Read this thread (use the search feature if you don't have time to read through every post), and also read the entire support FAQ on the official Heya website (https://heya.sg/support).

 

[tanchoo1]

IMHO.
In my location, my take is TPG is already losing. Why? My lousy TPG speed shows improvement. At the same time, I get lower speed Zym and Heya.SG.

Even if SIMBA (TPG) is $1 per month, I will never use it. No point joining the telco with the worst reception by far. Just too many dead spots all over the country.

Give you 500GB also no use if you have no reception.