[new] Heya.sg

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jyantzen

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Bought Heya plan on Sunday.
- Put SIM. Line not active. "Service not proviioned"
- No idea what is temp number

Monday:
- Received 2 sms from Singtel on Simba line , porting on Tuesday
- 11PM Termination email received from Simba

Tuesday:
- Simba SIM dead
- Heya Sim finally active! 4G data and outgoing SMS works.
- Incoming SMS not working (Not even *119# and Heya app OTP) Voice not working!
- Spent 1.5 hours with Heya chat to troubleshoot, even used a second phone,
- Finally Heya support gave up and logged a service ticket.

Switched off SIM and went to JB. Around 5pm, switched on SIM and saw the incoming SMS finally.
Checked Singtel signal, not roaming yet, maybe too close to SG.. But 4G data hardly usable.

Travelled further and finally used Maxis data roaming,
*119# works. Not able to receive Heya App OTP sms.

Came back SG today and everything tested working as expected.
 
Z

Zhunoo

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jyantzen said:
Bought Heya plan on Sunday.
- Put SIM. Line not active. "Service not proviioned"
- No idea what is temp number

Monday:
- Received 2 sms from Singtel on Simba line , porting on Tuesday
- 11PM Termination email received from Simba

Tuesday:
- Simba SIM dead
- Heya Sim finally active! 4G data and outgoing SMS works.
- Incoming SMS not working (Not even *119# and Heya app OTP) Voice not working!
- Spent 1.5 hours with Heya chat to troubleshoot, even used a second phone,
- Finally Heya support gave up and logged a service ticket.

Switched off SIM and went to JB. Around 5pm, switched on SIM and saw the incoming SMS finally.
Checked Singtel signal, not roaming yet, maybe too close to SG.. But 4G data hardly usable.

Travelled further and finally used Maxis data roaming,
*119# works. Not able to receive Heya App OTP sms.

Came back SG today and everything tested working as expected.
Click to expand...
Thanks for sharing! I'm comparing Heya and Zym 4G and I find this forum very useful, it seems that Heya 4G is better. When it comes to 5G, Zym looks good, but I doubt the 5G coverage around the city... Maybe I will find a Heya retail shop to port in tmr :)
 
C

crystalnox

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Zhunoo said:
Thanks for sharing! I'm comparing Heya and Zym 4G and I find this forum very useful, it seems that Heya 4G is better. When it comes to 5G, Zym looks good, but I doubt the 5G coverage around the city... Maybe I will find a Heya retail shop to port in tmr :)
Click to expand...
There’s no way Heya is better than Zym, they are either equal or Zym has the edge in priority. Signal strength wise both are Singtel, zero difference there.
 
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keenklee

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crystalnox said:
There’s no way Heya is better than Zym, they are either equal or Zym has the edge in priority. Signal strength wise both are Singtel, zero difference there.
Click to expand...
IMHO.
Heya and Zym side by side,
Just Speedtest ping for download/upload, Heya have better numbers. :ROFLMAO:
 
K

keenklee

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gapboy said:
Ah.. keenklee says Heya have better priotization than zym and vivifi .. i was expecting more from that speed range



Click to expand...
IMHO.
I only can say for Zym....cos I no have Vivifi.
Also, in my fairly congested location where during non peak Heya and Zym can reach their maximum speed, during peak, Heya will be faster. Thus by this comparison, if Heya drop to 10, Zym should be lower. :ROFLMAO:

P.S. in one of my location, previously hardly need to define peak or non peak. Recently, there has been a drop in the download speed for Zym AND an improvement of download speed for TPG. I suspect a lot of new or porters for Zym.
 
C

crystalnox

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keenklee said:
IMHO.
Heya and Zym side by side,
Just Speedtest ping for download/upload, Heya have better numbers. :ROFLMAO:
Click to expand...

gapboy said:
Ah.. keenklee says Heya have better priotization than zym and vivifi .. i was expecting more from that speed range



Click to expand...

keenklee said:
IMHO.
I only can say for Zym....cos I no have Vivifi.
Also, in my fairly congested location where during non peak Heya and Zym can reach their maximum speed, during peak, Heya will be faster. Thus by this comparison, if Heya drop to 10, Zym should be lower. :ROFLMAO:

P.S. in one of my location, previously hardly need to define peak or non peak. Recently, there has been a drop in the download speed for Zym AND an improvement of download speed for TPG. I suspect a lot of new or porters for Zym.
Click to expand...
hicard APN now zhnged! :cool: Too many people on Singtel postpaid.
 
CPTMiller

CPTMiller

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keenklee said:
IMHO.
I only can say for Zym....cos I no have Vivifi.
Also, in my fairly congested location where during non peak Heya and Zym can reach their maximum speed, during peak, Heya will be faster. Thus by this comparison, if Heya drop to 10, Zym should be lower. :ROFLMAO:

P.S. in one of my location, previously hardly need to define peak or non peak. Recently, there has been a drop in the download speed for Zym AND an improvement of download speed for TPG. I suspect a lot of new or porters for Zym.
Click to expand...
Does this means Heya vs Zym. Winner is Heya for speed. But Heya no 5G
 
K

keenklee

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CPTMiller said:
Does this means Heya vs Zym. Winner is Heya for speed. But Heya no 5G
Click to expand...
IMHO.
For 4G, max speed Zym winner. Zym is something like 160/60 whereas Heya is 120/20.
When there is congestion, Heya seems to have higher priority over Zym.
 
CPTMiller

CPTMiller

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keenklee said:
IMHO.
For 4G, max speed Zym winner. Zym is something like 160/60 whereas Heya is 120/20.
When there is congestion, Heya seems to have higher priority over Zym.
Click to expand...
Heya can drop to 10Mbps during peak but still usable to stream video. I believe under Singtel mobile is the plus point
 
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keenklee

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CPTMiller said:
Heya can drop to 10Mbps during peak but still usable to stream video. I believe under Singtel mobile is the plus point
Click to expand...
IMHO.
Today I was near Hougang Interchange at street level. Fairly congested. I did some speed test. Heya > Zym. I try TPG, cannot even do speedtest ! :ROFLMAO:
 
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tanchoo1

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Tell me where you can get a 5G plan on SingTel's network for $10, 100GB for 30 days. If you need 5G, look elsewhere.

4G is perfectly fine for most people. Just like how 1 Gbps (or even 500 Mbps) is perfectly fine for most people for ISPs. You don't need 2 Gbps or 10 Gbps despite what the ISPs are trying to sell you. Remember that broadband isn't the same thing as WiFi.
 
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