ocbc 360 account

[Emospence]

If I set my credit card bill to pay via giro, what date will they deduct?

 

[Squaredot]

If I set my credit card bill to pay via giro, what date will they deduct?

deduct on due date for Ocbc credit cards

 

[zoossh]

Wow.. I am surprised by your sarcasm and not helpful with people with questions. Forums are supposed to help to ask questions and share knowledge. I'm also surprised to know that there are douchebags like you hanging around in this forum that doesn't add value to this forum at all.

I have enough of this. Not going to respond to other sarcasms that comes my way and insulting people with no ill intentions.

Did u paid very late in end apr? Eg 28, 29,30th apr

It might have been processed in early may if that is the case

 

[magnesium1]

3 UNIQUE bill payments = 3 different credit card payments right? 1 of the credit card payment was rejected but I successfully paid it later in the month. Hence, shouldn't it be counted as 3 unique payments?

I made 3 unique credit card payments on early May (scheduled payments) . Same case as yours, POSB credit card payment was rejected (Is yours the POSB Everyday card? Noticed posb is problematic ).

I retried and this time it is successful. But the day after, I verified the online dashboard only stated 2 bill payments. I think it is a system bug. It doesn't count rejected card or subsequent successful payments. It increased to 3 only after I made the 4th unique credit card payment.

Not many people experience this system bug. Just ignore their sarcasm. They won't give you proper advice. I guess you have to call ocbc hotline to get it settled asap.

Sent from the research lab without using GAGT

 

[Perisher]

Please refrain from name calling and snide remarks. Actions will be taken if it continues.

 

[hogrider88]

deduct on due date for Ocbc credit cards

Is it risky? Deducting only on due date..

 

[princessping]

Did u paid very late in end apr? Eg 28, 29,30th apr

It might have been processed in early may if that is the case

Actually not really late. The 3rd successful payment was on 20 April. It did not appear as payment deducted in the month of May.

 

[princessping]

I made 3 unique credit card payments on early May (scheduled payments) . Same case as yours, POSB credit card payment was rejected (Is yours the POSB Everyday card? Noticed posb is problematic ).

I retried and this time it is successful. But the day after, I verified the online dashboard only stated 2 bill payments. I think it is a system bug. It doesn't count rejected card or subsequent successful payments. It increased to 3 only after I made the 4th unique credit card payment.

Not many people experience this system bug. Just ignore their sarcasm. They won't give you proper advice. I guess you have to call ocbc hotline to get it settled asap.

Sent from the research lab without using GAGT

Yes, mine is POSB Everyday card.

To share with everyone that I called up OCBC customer service and told them about this problem. They said that if the payment was rejected and if I made the payment to the same credit card (which was rejected earlier) and if it is successful, OCBC will not acknowledge this as the 3rd successful payment. I have to make the 4th unique payment for OCBC to acknowledge the 3 successful payment.

I told them why are customers not being informed about this, the customer service officer said it is stated in the OCBC 360 account terms and conditions which I scan through and did not find this terms and conditions stated at all.

Please be careful if your payment is rejected by OCBC, be 'kiasu' a bit and make the 4th unique payment to ensure you have 'locked in' 3 successful payment acknowledge by OCBC bank.

 

[princessping]

deduct on due date for Ocbc credit cards

It is risky to deduct on due dates, I remember reading somewhere that it states OCBC might take up to 3 days to process the payment successfully.

 

[Trazora]

Yes, mine is POSB Everyday card.

To share with everyone that I called up OCBC customer service and told them about this problem. They said that if the payment was rejected and if I made the payment to the same credit card (which was rejected earlier) and if it is successful, OCBC will not acknowledge this as the 3rd successful payment. I have to make the 4th unique payment for OCBC to acknowledge the 3 successful payment.

I told them why are customers not being informed about this, the customer service officer said it is stated in the OCBC 360 account terms and conditions which I scan through and did not find this terms and conditions stated at all.

Please be careful if your payment is rejected by OCBC, be 'kiasu' a bit and make the 4th unique payment to ensure you have 'locked in' 3 successful payment acknowledge by OCBC bank.

This doesn't seem fair and I will not accept the excuse by the CSO. I would have escalated the matter if I were you.

 

[zoossh]

Yes, mine is POSB Everyday card.

To share with everyone that I called up OCBC customer service and told them about this problem. They said that if the payment was rejected and if I made the payment to the same credit card (which was rejected earlier) and if it is successful, OCBC will not acknowledge this as the 3rd successful payment. I have to make the 4th unique payment for OCBC to acknowledge the 3 successful payment.

I told them why are customers not being informed about this, the customer service officer said it is stated in the OCBC 360 account terms and conditions which I scan through and did not find this terms and conditions stated at all.

Please be careful if your payment is rejected by OCBC, be 'kiasu' a bit and make the 4th unique payment to ensure you have 'locked in' 3 successful payment acknowledge by OCBC bank.

Thanks for letting us know

Since it is not in tnc, ocbc is legally owning u those money

 

[princessping]

This doesn't seem fair and I will not accept the excuse by the CSO. I would have escalated the matter if I were you.

Thanks for everyone's advice. I am thinking of escalating this issue.

Any recommendation on what is the best way to escalate up besides posting it onto OCBC facebook?

 

[mdax23]

May I know what's the reason for rejecting the credit card payment?

 

[princessping]

May I know what's the reason for rejecting the credit card payment?

OCBC did not state the details why the payment was rejected and inform me to call up POSB to clarify the issue.

After calling the POSB customer service, they told me it was due to my POSB credit card which was very near to expiry date. POSB just mailed the new card out but I have not received it yet. Hence my initial payment to POSB credit card could be rejected based on that.

 

[more3cm]

POSB just mailed the new card out but I have not received it yet. Hence my initial payment to POSB credit card could be rejected based on that.

but new card also same 16 digit card number... only the ccv code and expiry date different

 

[direbmem]

OCBC did not state the details why the payment was rejected and inform me to call up POSB to clarify the issue.

After calling the POSB customer service, they told me it was due to my POSB credit card which was very near to expiry date. POSB just mailed the new card out but I have not received it yet. Hence my initial payment to POSB credit card could be rejected based on that.

if so, at least gd to know that this is a one-off issue. I make bill payment to my posb card every mth via ocbc with no issue.

 

[Emospence]

It is risky to deduct on due dates, I remember reading somewhere that it states OCBC might take up to 3 days to process the payment successfully.

But if it's giro they can't penalize you wad right?

 

[OCBC Bank]

when does the 360 account interest comes in?

Is it at the end of the month or is it the beginning of the next month?

I met the requirement for salary, 3 bills etc. However, i do not see the interest coming in yet (now it's the beginning of june).

Hi makeupconnect,

Interest will be calculated at the end of each month, and will be credited on the 7th business day of the following month.

^DG

 

[OCBC Bank]

OCBC, please explain why the payment bonus is not credited into my bank account.

I made 3 payments to my credit card and one of the credit card payment bounced back and said it was not successful. I tried making the same credit card payment 2 more times and it was successful, hence, having a total of 3 successful credit card payment within that month.

Please explain why payment bonus was not debited into my 360 account.

Hi princessping,

We would like to look into this.

Could you drop us a PM with your contact details? We will arrange for a call to you.

Thank you.

^DG

 

[Emospence]

OCBC, what happens if my credit card bill is done by giro but happens to be processed late? Will be penalized? Take effect from 1 June