[Official]: Changi Mobile

[soneat]

TBH, I'm wondering if they'd a (slight, maybe?) change of officers lately. Their standard seems to be... mmm...

I feel the same as well. Anyway, I hope to get my issues resolved asap and stay away from them .

 

[steven168z]

Be carefully when signing-up or dealing with Changi Mobile. Always get a black and white / take screenshot. Cannot trust their words (be it LiveChat or Call Centre).

I am having issues with them right now. FYI

cos u have special arrange with them unlike the rest of us....

else what kind of deal....

 

[11.11.]

Be carefully when signing-up or dealing with Changi Mobile. Always get a black and white / take screenshot. Cannot trust their words (be it LiveChat or Call Centre).

I am having issues with them right now. FYI

what issue did you face? maybe share with us to take note.

 

[Habrosus]

what issue did you face? maybe share with us to take note.

I don't know what issue he faced, but all I can say is... liaise with them like how you would a normal telco. Guess I made the mistake of taking them as an established Changi Airport type of standard. Perhaps they're still new/green to the telco (virtual, in this case) scene, so don't place your hopes too high. Or perhaps they're getting too busy these days due to many registrations to meet their October deadline...?

 

[soneat]

what issue did you face? maybe share with us to take note.

Anyway, it has just been resolved satisfactorily after talking to their manager.

Live Chat agents and Call Centre agents couldn't do much. Like what Habrosus mentioned, the service standards seemed to have dropped recently...for whatever reason...

 

[Habrosus]

can u share what happen? ur posts are quite useless

knn cannot use their phone number for verification code as not recognised

Live Chat them to get the fastest answer/solution?

Call Us​

+65 6701 1185
24 Hours
(Singapore Time Zone, UTC+08:00)

Whatsapp ID​

Text for General Enquiries
+65 8790 0737
24 Hours
(Singapore Time Zone, UTC+08:00)

Whatsapp ID​

Text for Technical Support
+65 8344 5967
24 Hours
(Singapore Time Zone, UTC+08:00)

 

[yusoffb01]

I myself also don't believe but old people usually more pantang haha, maybe I look see if have 8032 prefix number.

Thanks for the suggestion for giga, I go take a look at their number offerings.

giga hav
88895289
88896489
88898459

 

[ShinigamiX]

guys, I'm thinking of porting over plus my mom's number. is it true Changi mobile can't get OTP?

 

[firesong]

guys, I'm thinking of porting over plus my mom's number. is it true Changi mobile can't get OTP?

Not true at all. I've been receiving OTP fine for a few accounts on that number.

For many users, the OTP problem may occur in the first few days after porting. After that, it's usually fixed on its own. Don't know why that is, but seems like SMS takes a while more to be updated to the new SMSC. Don't know why this is, it was a problem years ago, it's still a problem in 2021.

 

[steven168z]

Hi! Your SIM(s) for 658048XXXX will be delivered tomorrow. To minimise disruption to your mobile service access when switching over, we will only process your Port-in request for 659XXXXXXX once you have clicked on ‘I have received my SIM’ in your Changi Go app*.

Temporary Number

Port-in Number

ICCID

*Port in request will be processed within 3 business days (excluding Sundays and PHs).

On the day your request is processed, expect possible service disruption between 10pm and 2am the next day. A notification email on the result of your port-in request (approved or rejected) will be sent to you.

Location:
Date:
Time:

Not home at that time? You can reschedule your delivery in the Changi Go app. Alternatively, you can get a family member to receive the SIM on your behalf by filling in this authorisation form.

If nobody is around to receive the SIM card, we will slot the SIM in your letterbox or under your door.

Please be reminded that your bill cycle starts on the above indicated SIM delivery date.

After receiving your SIM, simply place your new SIM in your device and Get ready, Set, and Changi Mobile!

 

[Dorkable]

Hi! Your SIM(s) for 658048XXXX will be delivered tomorrow. To minimise disruption to your mobile service access when switching over, we will only process your Port-in request for 659XXXXXXX once you have clicked on ‘I have received my SIM’ in your Changi Go app*.

Temporary Number

Port-in Number

ICCID

*Port in request will be processed within 3 business days (excluding Sundays and PHs).

On the day your request is processed, expect possible service disruption between 10pm and 2am the next day. A notification email on the result of your port-in request (approved or rejected) will be sent to you.

Location:
Date:
Time:

Not home at that time? You can reschedule your delivery in the Changi Go app. Alternatively, you can get a family member to receive the SIM on your behalf by filling in this authorisation form.

If nobody is around to receive the SIM card, we will slot the SIM in your letterbox or under your door.

Please be reminded that your bill cycle starts on the above indicated SIM delivery date.

After receiving your SIM, simply place your new SIM in your device and Get ready, Set, and Changi Mobile!

You are getting your new Sim card delivered tomorrow 25th? Heh, I also chose tomorrow.

 

[steven168z]

You are getting your new Sim card delivered tomorrow 25th? Heh, I also chose tomorrow.

which plan u getting?

 

[Dorkable]

which plan u getting?

Flexi Value 8Gb

 

[steven168z]

Flexi Value 8Gb

the best plan ever...

 

[11.11.]

so many subscribers? earliest simcard delivery date at least 10 days

 

[cowfart]

Just received my SIM card and clicked the "received SIM card" button in the app. At the time of application, I had already provided my port-in number details (from MyRepublic).

Will the port-in to Changi Mobile be processed automatically from this point, or will I have to make the port-in request again via the app? Asking this because I can still see the port-in page in the app and there's no trace of any acknowledgment that a porting has been requested and is pending,

 

[Habrosus]

Just received my SIM card and clicked the "received SIM card" button in the app. At the time of application, I had already provided my port-in number details (from MyRepublic).

Will the port-in to Changi Mobile be processed automatically from this point, or will I have to make the port-in request again via the app? Asking this because I can still see the port-in page in the app and there's no trace of any acknowledgment that a porting has been requested and is pending,

From their message they’ll start the port-in process when you’ve confirmed receipt of the SIM card. Shouldn’t have to submit again unless there’s a failure for whatever reason.

 

[CPTMiller]

Just received my SIM card and clicked the "received SIM card" button in the app. At the time of application, I had already provided my port-in number details (from MyRepublic).

Will the port-in to Changi Mobile be processed automatically from this point, or will I have to make the port-in request again via the app? Asking this because I can still see the port-in page in the app and there's no trace of any acknowledgment that a porting has been requested and is pending,

Just click the changi go as sim card received then most likely next day the port in will finished. Unless some problem they will also informed you thereafter

 

[Dorkable]

Hiya fellow Changians, I have succesfully ported in by 12.30am. They would drop both an email and sms to notify that the port-in is successful. Thereafter, the Changi Go app would also reflect the updated cellphone number.

 

[firesong]

Hiya fellow Changians, I have succesfully ported in by 12.30am. They would drop both an email and sms to notify that the port-in is successful. Thereafter, the Changi Go app would also reflect the updated cellphone number.

"Welcome to Changi. Enjoy your stay!"

(Sorry, couldn't resist!)