My experience with Mio TV.
When first install. No problems at all. Watch HD 5, watch VOD etc etc all OK.
After a few months, cancel my starhub cable tv.
So world cup comes, I subscribe early bird. First day, Shiok! Watch opening ceremony and matches in HD. All matches are ok.
Saturday comes. 730pm! On TV, the bloody thing plays for 1s, and freeze. Switch channel, play 1s, freeze. So basically I have to switch channels to watch 1s of action. Try to off my torrents, reset router etc etc. Still same.
Call the hotline, the say go watch channel 909. Then I realise channel 909 is non HD, and besides, its the same. Just that is 5s, then hang. Call them again, they make me go through soft reset, hard reset, reset and pair comtrend.... In the end, first 2 matches all over, still no remedy. Ask me go watch on internet. That really pissed me off, I pay so much watch on internet?! Do they know a lot of 'free' streaming around?! So I demanded to speak to someone of authority but no use... In the end the best they could do is send technician down and waive the fees til technician come.
Tech came a few days later.... No problems liao. Come touch touch here and there. Go to router config and see see. Say should be no problem liao... As I expected...
So from then till last saturday, not much problems. Sometimes lag abit, but still watchable. My friends came on Friday, heng no problem.
Then come Saturday... problem came back. watch 5s freeze... call hotline again, ask me to go through the reset crap again. No use. Ask me to don't use internet when watching... I immediately screw them... Why I pay both subscriptions then??? Besides, I'm quite sure the internet is not the problem as only my wife is surfing and reading manga and nothing else... that little bandwidth can be so much difference? So the CSO quickly want to siam, just say they do port reset on their side, wait 10-15mins if not ok call back again... I know very well its just bull****ting me but bobian...
15mins passed. Same thing. Call again. Then they say send technician down. By then, 10pm match already over. Around 1am the tech reached and the miotv was still hanging... But then, he off the thing, touch touch here and there for 15mins. On again and everything ok. So he say no problem liao everything here is ok. Gave me some tips on the sequence of switching on stuff etc ... And say if got any other problem he can't help... Its Mio TV server problem... What can I say?
So off he goes. 230am match was ok. Then yesterday 6+pm. My parents came my house to eat dinner... watch to watch tv.... Sigh... cant watch again... Really dont know what to do anymore.
So yea. Mio TV sucks big time. As far as I can tell, popular matches during prime time will lag/freeze like hell and its not only WC channels lag, cant even watch SD channels through mio tv. Must switch back to cable mode.
Tech support is crap... problems cannot be resolved. Use delay tactics to drag time and hope the problem disappear then tell you its resolved. Good thing its supposedly 'free' cos bundled with mio home as my interenet fees alone was higher than the bundled price previously...