I had a very bad experiences with OpenNet recently. I was so happy that the much awaited letter from OpenNet arrived and I quickly logged in to book an installation date.
The installation day, 27 Feb came and the OpenNet guys installed the TP at my server box, all very efficiently done, thanks to my electrical contractor who had already installed a pull line for this when he did the Cat 6 cabling works for my house earlier.
However, I was advised by OpenNet that the line cannot be tested as there was a chokage in the SingTel manhole outside my house and they would need to clear it first before they can connect my fibreoptic in the manhole. I waited patiently for nearly 3 weeks for them to get back to me. Finally, my patience ran out and I called the OpenNet hotline, who gave me some flimsy excuses and holding answers. She told me that approval has to be obtained from LTA to commence works to clear the chokage in the manhole and I asked her whether OpenNet has sent in the application. She said they did and also called LTA 2 days ago and approval is still pending.
I called LTA to enquire and I was referred to the area officer for my estate who confirmed that no application has been submitted by OpenNet. I told her that OpenNet informed me that an application has been submitted and asked her to contact OpenNet directly to get to the bottom of this. She called me back promptly saying that she has contacted the specific OpneNet technician who said that they have not finished the installation works at my house hence cant clear the chokage yet.
I made several calls to OpenNet and was given the usual run around including getting the specific technician's details from LTA. I was on the verge of calling IDA to complain when the OpenNet technician showed up at my gate over the weekend to explain that the chokage has finally been cleared and my fibre optic line has been connected to the main line in the manhole. However, it still cannot be tested because the main fibre line that connects to my estate's MDF has been disrupted by suspected earthworks due to nearby MRT works. Until that main line is repaired, I will not get any signal and I was told to wait for 2 weeks again. It's almost a month since the TP was installed in my house and my fibre optic line has not been tested yet and I still can't subscribe to the fibre broadband services.
OpenNet is clearly ill equipped to deal with ad hoc teething issues. They only know how to install the lines but have no real ability to resolve other real world technical issues that crop up as no one senior seems to be actively looking into these issues other than the Bangladeshi technician. The management of OpenNet ought to be sacked for mismanaging the company.