Opennet installion - share experience please

[cyberet]

I wonder, since the tender was given to opennet to setup/maintain the fibre infrastructure, if they don't do a job within requirements (are there even any requirements?!)

even the penalties so far seems like a slap on the wrist.
i seriously doubt anything will improve. ultimately, consumers just have to suck thumb.

this has been the culture with the traffic lights for many light years. my only comfort is that at least our internet is faster/cheaper than our neighbours'

Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT). OpenNet carries on its shoulders the heavy responsibility of building, managing and operating a truly open high quality fibre platform for Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN).

 

[foxfer]

I wonder, since the tender was given to opennet to setup/maintain the fibre infrastructure, if they don't do a job within requirements (are there even any requirements?!)

even the penalties so far seems like a slap on the wrist.
i seriously doubt anything will improve. ultimately, consumers just have to suck thumb.

this has been the culture with the traffic lights for many light years. my only comfort is that at least our internet is faster/cheaper than our neighbours'

Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT). OpenNet carries on its shoulders the heavy responsibility of building, managing and operating a truly open high quality fibre platform for Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN).

Last I checked, OpenNet is required to service 98% of residential cases within 3 days, else for each month that is delay, there is a $10K penalty. The question would really be, do you fall within the 2% and/or what action defines, on OpenNet's part, delays/in-action.

Edit: Found one article on this:
http://www.zdnet.com/sg/opennet-idas-new-minimum-service-standards-unfair-7000002023/

 

[cyberet]

Last I checked, OpenNet is required to service 98% of residential cases within 3 days, else for each month that is delay, there is a $10K penalty. The question would really be, do you fall within the 2% and/or what action defines, on OpenNet's part, delays/in-action.

Edit: Found one article on this:
OpenNet: IDA's new minimum service standards unfair | ZDNet

thanks!

I wonder is IDA doing it's job to ensure the 98% is met?

 

[ideatalk]

My issue lies with my ISP and not OpenNet directly. Here it goes:

24 July 9am: Installation time is between 9-11am. Open Net arrives and install the Termination Point (TP) without any hassle. Took them 45min to 1hour to complete. They lay the cables in the house and chop chop finish for the ones outside too. There were around 3-4 guys doing it.

After that, he passed me the form to sign and tell me to check the particulars all. Each question he go through with me and see if they have made any errors. Before he left, he told me that my ISP will come in the following week, and do the necessary then I can certainly enjoy the fiber broadband.

30 July 4pm: My installation is 4-6pm so I took leave from work just to see the ISP getting the installation of fiber. 445pm came and still no sign of them. Called them up, and was told they could not make it because open net didn't install my TP.

I told them that opennet came last week, and what were they trying to pull? Eventually, he told me that open net told them yesterday, 29 July 2013 that my area was not Fiber Ready and they have difficulty setting up access point. My rant was not because I took a wasted leave but rather the lack of responsibility to inform me.

Issue 1: If that was the case, then how, why did open net still proceed with the installation the week before? The onus here is with Opennet to inform me or my ISP? My contract is with my ISP so I believe it is in their hands to inform me that they are not able to proceed with any installation. They do have 24 hours to do so, but no, they didnt even inform me (even during installation hours of 4-6pm).

Issue 2: My ISP kept blaming open net for not telling me and that I am being unreasonable for calling them to rectify the issue. Told me they will reschedule the date (next week or sth). I kept pressing my ISP why I was not informed and how will they know next week then will resolve when he JUST told me he had NO BLOODY IDEA how long will open net take to respond to him.

He nicely told me when open net call them then they will inform me. Firstly, open net informed them yesterday, but they didnt inform me so what makes me think they will be diligent the second time around?

Anger aside, I called open net to clarify the matter and was told it will take at least 2-3 months before my area is fiber ready. But the website shows my area is ready, I received letter for installation as well as i have the TP in my home. I will soon be Internet-Less coz my contract with singnet (under retention plan) will be ending soon -__-

So am I missing something here? My neighbours have their respective ISP installing fiber for them. I spoke to them and they were like "ya, now have fiber already etc etc".

i think there are 3 issues that u need to address:
1. setup of TP
2. opennet to activate the fiber
3. ISPs to provide the service that u signed up for.

nw u have #1 done
so next is to get the fiber activated.........
write to IDA and opennet to question on the "fiber ready" issue

 

[physistry]

i think there are 3 issues that u need to address:
1. setup of TP
2. opennet to activate the fiber
3. ISPs to provide the service that u signed up for.

nw u have #1 done
so next is to get the fiber activated.........
write to IDA and opennet to question on the "fiber ready" issue

thanks, will do so soon.

 

[ideatalk]

despite all the pressure from IDA, opennet still does not improve as expected.

 

[muddle]

Open Net is above the law dude. The way they behave like those thugs and triads in the past. Even the sheriff scared of them

 

[cyberet]

Open Net is above the law dude. The way they behave like those thugs and triads in the past. Even the sheriff scared of them

hehehe


Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT).

 

[ideatalk]

opennet suppose to add more resources to reduce the waiting time rite?

 

[cyberet]

opennet suppose to add more resources to reduce the waiting time rite?

IDA to OpenNet: Three working days to get homes hooked up

I think they rather default than increase resources.

so far any action from IDA?

 

[ideatalk]

not sure if they put in more emphasis on private housing

 

[ideatalk]

isps can arrange for free opennet installation if we missed the 1st free offer date by opennet?

 

[cyberet]

isps can arrange for free opennet installation if we missed the 1st free offer date by opennet?

don't think its free, some are willing to absorb the installation fee

 

[watzup_ken]

Actually, I am curious cause recently, I got a letter from Openet that my home is fiber ready. Unlike my parents place, where they came to install the box, they did not do so for my new place. Question is, will there be a charge from ISP if I sign up for a fiber plan? I would have thought this part should be free since they have not setup the box in my home. But when I read the terms, seems like only selected plans come with free installation. Not sure if anyone had the same experience.

 

[coloumbiaGames]

Actually, I am curious cause recently, I got a letter from Openet that my home is fiber ready. Unlike my parents place, where they came to install the box, they did not do so for my new place. Question is, will there be a charge from ISP if I sign up for a fiber plan? I would have thought this part should be free since they have not setup the box in my home. But when I read the terms, seems like only selected plans come with free installation. Not sure if anyone had the same experience.

Policy has changed now.
You approach an ISP/RSP and they arrange FTP installation into your house.

 

[ideatalk]

the next IT show coming will new subscribers got stuck in the scheduling again?

 

[ideatalk]

ppl still got no sticker problem, on tp?

 

[cscs3]

the next IT show coming will new subscribers got stuck in the scheduling again?

This is stupid regulatory (IDA) problem. They should not allow to sell until capacity issue is fixed.

 

[ideatalk]

heard opennet still have screwed up on appointment dates

 

[xav_email]

heard opennet still have screwed up on appointment dates

Can correct, suppose to have appt to install openet on 1/Aug, but now i receive no sound from OpenNet.
Rather disappointing.