I was about to share that today i apply for annual fee waival via phone automated machine. I think their system improves a lot as compared to previous years as i gotten the approval instantly. Previously need to wait few days for sms notification or something
Today was straight away approve and message saying the waival will be reflected on my internet banking within 3 working days. 1st time that easy and straight forward.
Are you referring to annual fee waival or other types of fee waival?
Used to do it via ibanking msg which it have a option to waive the annual fees, so far manage to waive it w/o any issue which i think is the easiest option.
very great improvement indeed