From their posts, they are really angry and upset with your service. You never really explain about the bad service, lack of reply, and 7 weeks is a long period. gosh.. Wedding takes so much time and effort, so what if they have 6 months, u wasted 7 weeks of their time. You have been in the industry for 5 years. yeah.. there are good times and bad times and different experiences with different customers.
A good suggestion is to contact them and apologize. If they accept and post here that they accept your apology, thats the best outcome. You create a new ID just to defend your name/reputation, never address their complains, then ask them to move on, let things go - of course they have to, their wedding is only 6 months ahead and you spoil their wedding prep. This is making things worse.
Contact them and bite the bullet la. please stop gg to different forum to defend, how can you keep up with someone so unhappy with you?
Your PR skill..
please dont attack me hor. i just saying a word of fairness. In Singapore, Consumers are king, esp to small business. all the more you got to excel in service.. wah lao. the more i read your explanation, i can understand what your mentality is. just defend defend defend.
Dear Siyu ,
If we were defending ourselves only, we would not return with just a short reply to Sean & Huiqi but rather vigorously return point by point .
We did not even want to reply initially, untill we realised they were leaving 2 to 3 threads of the same written complaint on every forum like CozyCot & Weddingforum.sg , and really intending to carry out their Blackmail against us .
I Say " Blackmail " because they had emailed to threaten us.
The Job for a pair of Diamond Wedding Bands , 4 piece of Diamond Jewelry set consisting of Diamond Bracelet , Earrings & Pendant , with a total Carat weight of over 1.00 carats in total , we charged them a sum total of only $2,950 because her sister was my wife's good friend .
After we refunded her the deposit , shockingly they emailed to say they demanded $1,000 compensation from us , or they would write to " warn " others of us .
They said because time & energy was lost .
But we lost just as much as we were going through the same thing .infact we have to pay office rental or else how could we have meet up with her 2-3 times at our office to discuss the jewelry ?
To be frank , we dont even make $1,000 from this job , how are we to even compensate them $1,000 ?
So we did not really review the angle of an apology , just to simmer them down . Because what they really wanted was $1,000 compensation . So we never really got down to thinking about the apology part just to make them happy becos we were still recovering from the shock of the demand & threat .
They wanted me to compensate them $1,000 for their lost time & efforts.
Then can we ask for compensation if we spend all the time & energy and educate a potential customer and then in the end the customer goes to buy elsewhere ?
Lastly we have to make clear we regret & have apologised very early to Sean & Huiqi that we lost part of their order and only started the job 6+ weeks later. This should not be used as an excuse , but my 1st child was born in Febuary also . And i was very busy at home the 1st month & half .
In the End , i had to return the job because , i had apologised i had lost part of the order and requested them to email me a copy . when they refused to do so , and we had a disagreement over the diamond carat weight total ,so i felt that their atitude was very much " My Way or the Highway " because they simply refused to email me a copy of the details . So i supposed we are also scared , that if the customer has this kind of atitude , further problems may arise .
best regards David
