Razer Visa Card

[ProKakashi88]

Did you guys receive the cashback for Feb spending?

 

[jayjay0702]

Yup received on 19th March.

Did you guys receive the cashback for Feb spending?

Finally received my premium card delivered by courier to my doorstop. Not sure whether it's because I opened a ticket with the support this week. Those haven't receive can try.

Anyone having problems with redeeming rewards? Last time when redeeming items you'll receive the redemption number and security code. But now when I try press into "redeem your reward" for an achievement that I achieved on 31st march i.e. code wasn't generated yet, it doesn't generate the redemption number and pin anymore and simply just show "congratulations, you have successfully unlocked a reward"

 

[IronMan123]

Yup received on 19th March.



Finally received my premium card delivered by courier to my doorstop. Not sure whether it's because I opened a ticket with the support this week. Those haven't receive can try.

Anyone having problems with redeeming rewards? Last time when redeeming items you'll receive the redemption number and security code. But now when I try press into "redeem your reward" for an achievement that I achieved on 31st march i.e. code wasn't generated yet, it doesn't generate the redemption number and pin anymore and simply just show "congratulations, you have successfully unlocked a reward"

That means we cannot choose the reward item ourself ah? Last can can redeem equivalent or lower price reward item by key in code & pin.

 

[jayjay0702]

That means we cannot choose the reward item ourself ah? Last can can redeem equivalent or lower price reward item by key in code & pin.

I'm not sure I hope not, if not I need to redeem the useless tartarus. But under " how to redeem" it still shows I will receive the code in 2 days. So give them benefit of the doubt and if I don't get it by Tues I'll open a support ticket again

 

[IronMan123]

Today try to use $1 off hawker coupon but the coupon never deduct. End up paying $5 for my lunch.

$1 off coupon still cannot utilise ever since 1 Apr.

 

[berlo84]

Received premium card last Saturday, activated but unable to make purchases successfully

 

[DrMelvin]

Anyone activate their profile with SAF 11B? Asking for a friend.

 

[ProKakashi88]

Hey guys, I received reply from Razer support. They do not award cashback for stored value top ups (MCC 6012 and 6540). So my top ups to YouTrip, CRO Visa, Revolut and BigPay do not earn cashback.

 

[Trazora]

Hey guys, I received reply from Razer support. They do not award cashback for stored value top ups (MCC 6012 and 6540). So my top ups to YouTrip, CRO Visa, Revolut and BigPay do not earn cashback.

yup

 

[wongminmin]

Hey guys, I received reply from Razer support. They do not award cashback for stored value top ups (MCC 6012 and 6540). So my top ups to YouTrip, CRO Visa, Revolut and BigPay do not earn cashback.

what about shopeepay?

 

[ProKakashi88]

I haven't topped up Shopee before

 

[silverbomb]

Hey guys, I received reply from Razer support. They do not award cashback for stored value top ups (MCC 6012 and 6540). So my top ups to YouTrip, CRO Visa, Revolut and BigPay do not earn cashback.

so u had previous rebate that encountered issue/did not clock 1% hence the question?

 

[TiedInsurer]

Haiz... looks like they still haven't resolved the refund problems yet. Seems to still be a completely manual process that will drag for weeks. Meanwhile, funds get tied up and can't be used.

 

[dexboi]

My Lazada cancelled order refunds are also not coming back into my Razer wallet. zzz

 

[TiedInsurer]

My Lazada cancelled order refunds are also not coming back into my Razer wallet. zzz

Talk to their CS to process my refund, really want to vomit blood.

Me: Hey, where's my refund of USD XXX? It's been a week.
Them: No worries, the system will auto refund in 7 working days, meaning slightly more than a week, but i'll keep an eye on this and make sure it goes without any hiccups. Just send me a screenshot of the transaction that got refunded.
Me: Hey, thanks. Here's the transaction that got refunded, that has a value of SGDYYY. It's a partial refund.

*Spoiler alert*: System doesn't auto-refund, and nobody kept an eye on it.

Me: Hey, it's been two weeks. You lied.
Them: We're sorry. We'll work on that refund of USD XXX. Meanwhile, we are unable to find any refunds for SGD YYY.
Me: There's only one refund, please just get me my USD XXX back.
Them: Please send me a screenshot of the transaction that got refunded.
Me: OH MY GOD it's that SGDYYY transaction i already sent you. Are you daft?!

At the moment still waiting for their reply. Really bursting a vein trying to talk to them.

 

[dexboi]

Can't be bothered to open ticket yet because they will definitely say wait 7-14 workings days for the refund to come in.

I'm going to wait 1 month before opening a ticket... This way they have no reason to put my ticket on hold for whatever cock stories they can come up with.

 

[duhduhduh]

The redeemable gifts not in stock?? ):

 

[phenol]

Talk to their CS to process my refund, really want to vomit blood.

Me: Hey, where's my refund of USD XXX? It's been a week.
Them: No worries, the system will auto refund in 7 working days, meaning slightly more than a week, but i'll keep an eye on this and make sure it goes without any hiccups. Just send me a screenshot of the transaction that got refunded.
Me: Hey, thanks. Here's the transaction that got refunded, that has a value of SGDYYY. It's a partial refund.

*Spoiler alert*: System doesn't auto-refund, and nobody kept an eye on it.

Me: Hey, it's been two weeks. You lied.
Them: We're sorry. We'll work on that refund of USD XXX. Meanwhile, we are unable to find any refunds for SGD YYY.
Me: There's only one refund, please just get me my USD XXX back.
Them: Please send me a screenshot of the transaction that got refunded.
Me: OH MY GOD it's that SGDYYY transaction i already sent you. Are you daft?!

At the moment still waiting for their reply. Really bursting a vein trying to talk to them.

It's not even bad. It's terrible.

 

[wongminmin]

Talk to their CS to process my refund, really want to vomit blood.

Me: Hey, where's my refund of USD XXX? It's been a week.
Them: No worries, the system will auto refund in 7 working days, meaning slightly more than a week, but i'll keep an eye on this and make sure it goes without any hiccups. Just send me a screenshot of the transaction that got refunded.
Me: Hey, thanks. Here's the transaction that got refunded, that has a value of SGDYYY. It's a partial refund.

*Spoiler alert*: System doesn't auto-refund, and nobody kept an eye on it.

Me: Hey, it's been two weeks. You lied.
Them: We're sorry. We'll work on that refund of USD XXX. Meanwhile, we are unable to find any refunds for SGD YYY.
Me: There's only one refund, please just get me my USD XXX back.
Them: Please send me a screenshot of the transaction that got refunded.
Me: OH MY GOD it's that SGDYYY transaction i already sent you. Are you daft?!

At the moment still waiting for their reply. Really bursting a vein trying to talk to them.

i dont get it, previously u already experience once, why u still using them? the 1% cashback don't worth it at all

 

[TiedInsurer]

i dont get it, previously u already experience once, why u still using them? the 1% cashback don't worth it at all

It's still the best card for Forex transactions. Talk to ICBC, will vomit even more blood. Here's hoping Razer eventually cleans up their act.