Razer Visa Card

fr33d0m

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nope....

be it beta anot....small or big.... this involve real cash.
Be it few cents or few dollars or few hundreds or few thousands.....they are all victims.
if someone who didn't keep track of their refund...these money would be gone forever.

for games, u can do beta...cause u can always do rollback
But for transactions, it involves third party....if the system didn't capture....basically...these money is gone to another person pocket

and they also have our personal information...if security is compromise....there goes ur $ and privacy.

and we waited patiently for 14 days or nearly 1 month.....we aren't being unreasonable.


i not sure how rich re u..... but the rich i see is they respect every dollar/cent. Saving every dollar/cent can make 1 person become millionaire. ;)

records are there. Otherwise you calculate all the time yourself.

beta means, you could wait for longer than usual to get your money back.
 

drawar

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nope....

be it beta anot....small or big.... this involve real cash.
Be it few cents or few dollars or few hundreds or few thousands.....they are all victims.
if someone who didn't keep track of their refund...these money would be gone forever.

for games, u can do beta...cause u can always do rollback
But for transactions, it involves third party....if the system didn't capture....basically...these money is gone to another person pocket

and they also have our personal information...if security is compromise....there goes ur $ and privacy.

and we waited patiently for 14 days or nearly 1 month.....we aren't being unreasonable.


i not sure how rich re u..... but the rich i see is they respect every dollar/cent. Saving every dollar/cent can make 1 person become millionaire. ;)

You assumed all the risk when you OPTED to join the program, alpha, beta, gamma or whatever. After all, the freebies are given for a reason. By the way, did you or did you not read the terms and conditions before you decided to join https://assets2.razerzone.com/image...Razer_Card_Beta_Program_Cashback_Card_T&C.pdf , especially item 11?
 

wongminmin

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records are there. Otherwise you calculate all the time yourself.

beta means, you could wait for longer than usual to get your money back.

if records are there, the staff able to access and did full refund within days.
Cause there no records...so need to do manual investigation which take longer time.

The meaning of beta is the system ready, just need test for bugs and able to run smoothly with real users. They got limited resources but they didn't limit the number of beta testers...

right now, the issue isn't on waiting time. They couldn't committed to a time frame or seem to be solving it. They could be honest with us....but certainly not trying to smoke us.

You assumed all the risk when you OPTED to join the program, alpha, beta, gamma or whatever. After all, the freebies are given for a reason. By the way, did you or did you not read the terms and conditions before you decided to join https://assets2.razerzone.com/image...Razer_Card_Beta_Program_Cashback_Card_T&C.pdf , especially item 11?

terms are made to protect company own interests.
the rewards are there to bait people into joining their beta testing.
if based on your logic, everyone can just do beta, gamma or whatever. and earn money.

sure, play with your terms....there goes your reputation. u see the app rating? lol


i always do risks assessment when joining program. i saw this program through gsmarena, they are singapore company using singapore as testing ground so trying to help out as Singaporean. i not interested in their rewards but just curious about their cashback process.

i fully understand the risks for beta...i may not get rewards or cashback. And it doesn't have anything to do with losing money which i truly believe in.

if is casino, then u can talk about 50% win 50% lose..... :s13:
 

fr33d0m

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if records are there, the staff able to access and did full refund within days.
Cause there no records...so need to do manual investigation which take longer time.

what do you mean by no record?

No record of top up and deduction?

Like that, who know whether top up or not?
 

SoulEraser

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I also had few thousands stuck; I also wasn't happy. Eventually, I got my money back and my post was to share with other people in the same situation to alleviate their worries.

The ultimate loser is yourself when you continue to grieve despite my data point.

You can continue to misdirect your spite, quote my message and increase the font size to 99 also won't help your cause. I don't work for razer.

Grow up.
 

wongminmin

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what do you mean by no record?

No record of top up and deduction?

Like that, who know whether top up or not?

Topup > Payment > success > merchant
Topup > Payment > fail transaction> merchant approve refund > ewallet.
Topup > Payment > failed payment > Money bounce back > human review > ID matches > refund to respective account
Topup > Payment > failed payment > Money bounce back > human review > unknown funds > pending...pending...pending...

No record meaning the funds couldn't be identify to the respective account.
Topup & deduction can be seen on the client side.

For those who get back within 2 weeks are the situation 3.
For those over 1 month are situation 4

they seen to have issue linking with external party, so we are at situation 4-Unknown funds.

i am not sure how they going identify this "unknown funds" but hope for the best ba.:)
 

wongminmin

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I also had few thousands stuck; I also wasn't happy. Eventually, I got my money back and my post was to share with other people in the same situation to alleviate their worries.

The ultimate loser is yourself when you continue to grieve despite my data point.

You can continue to misdirect your spite, quote my message and increase the font size to 99 also won't help your cause. I don't work for razer.

Grow up.

eh, i not in spite....i upsize the front to explain beta only.

i never even scold u sia.... :(:(:(
 

Asphodeli

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Terrible app. Tried to topup my M1 prepaid card with $10 using the virtual card to see if it works, but keeps giving me an error about low balance (wtf, I got $50 in my account).
 

TiedInsurer

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You assumed all the risk when you OPTED to join the program, alpha, beta, gamma or whatever. After all, the freebies are given for a reason. By the way, did you or did you not read the terms and conditions before you decided to join https://assets2.razerzone.com/image...Razer_Card_Beta_Program_Cashback_Card_T&C.pdf , especially item 11?

Just because you put it in the T&Cs doesn't mean it will be legally binding, especially when you are dealing with end consumers. Especially when you took customer money, pocketed it without providing the good and service because of incompetence, then refuse to return it because of incompetence. Incompetence is not a valid reason to take customer money without rendering goods or services, and then not return it, no matter how much you hide behind T&Cs, or this will be an easy market to make mad profits in. Pretty sure I'd have a case if i took this up with MAS and the police, which i will soon if this drags on for much longer.

Even with Grab, when they had teething problem upon first launch of GPMC, where money deducted and not returned. After waiting the initial 7 days, you go and poke them, they will return your money very fast. 3 working days tops.
 
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drawar

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Just because you put it in the T&Cs doesn't mean it will be legally binding, especially when you are dealing with end consumers. Especially when you took customer money, pocketed it without providing the good and service because of incompetence, then refuse to return it because of incompetence. Incompetence is not a valid reason to take customer money without rendering goods or services, and then not return it, no matter how much you hide behind T&Cs, or this will be an easy market to make mad profits in. Pretty sure I'd have a case if i took this up with MAS and the police, which i will soon if this drags on for much longer.

Even with Grab, when they had teething problem upon first launch of GPMC, where money deducted and not returned. After waiting the initial 7 days, you go and poke them, they will return your money very fast. 3 working days tops.

Did Razer ever reply to you that they are gonna pocket the money and not return it whatsoever or it's just your assumptions because it's taking longer than you are otherwise so used to? For all we know, they might be maintaining a very lean team handling everything from taking complaints, replying to emails, to cross checking payment history and fixing backend payment issues and issuing refunds, all so that they're able to dole out freebies to you and other beta users.
That being said, please stop the lip service and just file a complaint with MAS if you're so inclined. If you're sure you'd have a case, just do it now because the earlier you get it over with, the freer your mind will be.
 

TiedInsurer

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Did Razer ever reply to you that they are gonna pocket the money and not return it whatsoever or it's just your assumptions because it's taking longer than you are otherwise so used to? For all we know, they might be maintaining a very lean team handling everything from taking complaints, replying to emails, to cross checking payment history and fixing backend payment issues and issuing refunds, all so that they're able to dole out freebies to you and other beta users.
That being said, please stop the lip service and just file a complaint with MAS if you're so inclined. If you're sure you'd have a case, just do it now because the earlier you get it over with, the freer your mind will be.

The value of the freebies i'm entitled to(Of which i have received none, other than the card itself. EVERYTHING is buggy. I'm not busting their asses for the freebies tho, because i don't really care about those.) are far below the money they have taken from me and won't return, or even give a solid timeframe to return. And operating a lean team is not a good reason to not expedite the refund of money you have wrongfully taken from customers. Like that, hire only one guy to slowly process refunds can? 1 mth, 2mth, 3mths, even a year, still slowly refunding. Because lean team. Won't even commit a timeframe to refund, so i doubt will be refunded in the next few weeks or maybe months, unless an authority figure starts breathing down their neck to make them commit more resources into refunding.

You know what? You're right. I'll file the complaint and police report now. This has gone on for way too long.
 
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TiedInsurer

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For anyone else who is as pissed off with Razerpay as I am and wants to lodge a complaint, you may do it here:

MAS: https://eservices.mas.gov.sg/consumerfeedback/
Police: https://eservices.police.gov.sg/content/policehubhome/homepage/police-report.html

Razer isn't a certified Fintech company, so they are not in MAS's list of Financial Institutions. The razer subsidiary that is in charge of Razer Pay appears to be "Razer Pay Holdings Pte Ltd (201811801N)" so can put that. Please make sure you don't mess up and put in RazorPay with an "o" instead of an "e". That's a different company.
 

TiedInsurer

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For anyone else who is as pissed off with Razerpay as I am and wants to lodge a complaint, you may do it here:

MAS: https://eservices.mas.gov.sg/consumerfeedback/
Police: https://eservices.police.gov.sg/content/policehubhome/homepage/police-report.html

Razer isn't a certified Fintech company, so they are not in MAS's list of Financial Institutions. The razer subsidiary that is in charge of Razer Pay appears to be "Razer Pay Holdings Pte Ltd (201811801N)" so can put that. Please make sure you don't mess up and put in RazorPay with an "o" instead of an "e". That's a different company.

Update. Razer finally refunded me. I guess the police or MAS gave them a friendly call after i filed those complaints this afternoon. Anyway, i consider this issue settled, and have updated MAS and the police accordingly.
 
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wongminmin

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Update. Razer finally refunded me. I guess the police or MAS gave them a friendly call after i filed those complaints this afternoon. Anyway, i consider this issue settled, and have updated MAS and the police accordingly.

thanks, they refunded me this evening :s12::s12::s12:

i really dunnoe what i can do beside waiting. :(
 

TiedInsurer

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i really dunnoe what i can do beside waiting. :(

You can escalate it to the relevant government body. :D
I work in an industry that is also regulated by a government body (Not MAS). If MAS does things the same way the regulatory body i'm familiar with does things, then MAS would send Razer an email or a call, to the effect of:

"Oi, somebody complain you. (If you gave them permission to release your details)These are that person's details. Can you deal with this crap and get them out of my hair or not? Before i really get involved?"

This email or call can be effective in getting things fixed, especially if Razer knows they have no leg to stand on, like in this case. Do give reasonable time for them to fix the problem though. I was going to set it at one month, but since drawar was so encouraging, i shortened it to 3 weeks.
 

xiaowhois

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they are reversing those declined transaction, as for those wish to carry on use better track your spending
 

JuniorLion

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Razer is really lousy. I contacted them via live chat. They said they are aware of the problem, asked me to take screenshot, plus send them the OS Model and phone model.

I said no thanks. Deleted the App.
 
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