Hi peeps, may I have your advice on the following matter:
I bought a Ducky One 2 keyboard from the authorised dealer in SG last June, which comes with a 1 year warranty. Yesterday, I used a damp cloth to wipe the keycaps off the dirt accumulated and the keycap for the letter "G" came off easily without much force! I tried to fix another letter to the "G" key switch and it doesn't come off that easy. I tried to insert the keycap "G" to another letter's switch and it came off as easy as well. I think it is reasonable to come to the conclusion that the "g" keycap's "catch" at the bottom is loose.
I called the authorised dealer and was told that the warranty covers parts like faulty switches but not wear and tear (such as loose keycap). However, I can bring down the keyboard and let them have a look.
My queries are:
1) Anyone has similar experience before?
2) Isn't the above-mentioned considered to be manufacture defect? I mean, the crux of the problem is that the keycap is loose. I didn't check all the keycaps upon purchase, but I don't think anyone would try to pull out all the keycaps to check if they are secured upon purchase of the keyboard, right?
Many thanks in advance.