The CSO replaced on the spot.
Before they remove the original flim to check if it is dust or scratch on the screen , i got them to confirm they will do a 1-to-1 exchange of the full set if it is a scratch,as it will be unacceptable for me to accept a screen replacement since it was just the 1st day of collection of the pre-launch.
Maybe I was very detailed in checking the phone. Most ppl could not see the little flaw on the screen. Even when I sent the phone in, some of the staffs could not see it too.

Before they remove the original flim to check if it is dust or scratch on the screen , i got them to confirm they will do a 1-to-1 exchange of the full set if it is a scratch,as it will be unacceptable for me to accept a screen replacement since it was just the 1st day of collection of the pre-launch.
Maybe I was very detailed in checking the phone. Most ppl could not see the little flaw on the screen. Even when I sent the phone in, some of the staffs could not see it too.
The CSO replaced the protector for you on the spot? or you do it yourself?
Last edited: