I just completed the RMA processed, so can share here. using bro silvernoy's experience
I bought mine from amazon. Upon receiving it, got 2 problems:
1. The earphone jack connector loose
2. When playing songs above a certain volume, the song being played will have stoppages
1) Your unit encountered fault.
2) Correspondence between Sandisk USA and yourself via email.
2a) Sandisk request for picture (i guess is to determined if its due to shipping damages)
3) Sandisk USA agreed that your unit is beyond email and technical assistance / instructions.
4) Sandisk USA will issue a RMA number and require you to send the unit back to an approved service centre in Hong Kong
5) Send back the player to HK via registered mail out from SINGPOST. (less than S$5, including the padded envelope)
5a) Its takes 5-7 working days to reach HK. Sandisk will process the unit within 8-10 working days.
6) After repair or whatever, they will mail back the player to your address at their expense.
For my case, their website did not update my RMA status after about 2 weeks (after i mailed out), so i chatted (online) with their customer service to get an update. She informed that it takes 8 to 10 days to process. And by the 10th day (after they received the faulty unit), a replacement unit was delivered to my house.
Rather fuss-free i would say.
Hope it helps.
I bought mine from amazon. Upon receiving it, got 2 problems:
1. The earphone jack connector loose
2. When playing songs above a certain volume, the song being played will have stoppages
1) Your unit encountered fault.
2) Correspondence between Sandisk USA and yourself via email.
2a) Sandisk request for picture (i guess is to determined if its due to shipping damages)
3) Sandisk USA agreed that your unit is beyond email and technical assistance / instructions.
4) Sandisk USA will issue a RMA number and require you to send the unit back to an approved service centre in Hong Kong
5) Send back the player to HK via registered mail out from SINGPOST. (less than S$5, including the padded envelope)
5a) Its takes 5-7 working days to reach HK. Sandisk will process the unit within 8-10 working days.
6) After repair or whatever, they will mail back the player to your address at their expense.
For my case, their website did not update my RMA status after about 2 weeks (after i mailed out), so i chatted (online) with their customer service to get an update. She informed that it takes 8 to 10 days to process. And by the 10th day (after they received the faulty unit), a replacement unit was delivered to my house.
Rather fuss-free i would say.
Hope it helps.



