SCB SingPost/Spree Card

[mousemaniac]

Any stupid term n condition like frank card

 

[oceanicmanta]

Any stupid term n condition like frank card

think u shld read the T&C for this card first, its quite straight forward, & come back with specific clarifications if still unclear

 

[zoossh]

Some cheapo airlines will process your card offline even though you buy ticket online

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Updates
My recent spending on tiger and scoot was given 7 percent. Jetstar via Expedia also ok.

But heard jetstar not ok

 

[Sausage]

i spent on ANA

 

[purpletoysmum]

i spent on ANA

I think ANA process their bookings offline. You can try appealing.

 

[Poonewa]

Does anyone know delta airlines eligible for 7% rebate?

 

[precision]

jus bought scoot

jcb 20% off

 

[Sausage]

SCB just emailed me. I bought a $700 ANA air ticket via expedia, and they clarified that it was given 0.2% cashback ($1.60). Isn't expedia considered an online transaction?

 

[Trazora]

SCB just emailed me. I bought a $700 ANA air ticket via expedia, and they clarified that it was given 0.2% cashback ($1.60). Isn't expedia considered an online transaction?

Yes. Think u should call in to appeal.

 

[purpletoysmum]

SCB just emailed me. I bought a $700 ANA air ticket via expedia, and they clarified that it was given 0.2% cashback ($1.60). Isn't expedia considered an online transaction?

Expedia should count as online.

 

[Sausage]

I wrote in to ask them why my expedia purchase only got 0.2% cashback. I got a standard reply.

-----
Dear Mr.,

We have received and acknowledge your email dated 29th June 2016 with regards on your inquiry on the Singpost Platinum Credit Card CashBack.

Please be informed that to qualify for Cashback, you are required to spend a minimum amount of SGD $600.00 to the SingPost Visa Platinum Credit Card within that particular Month.

The Cashback will be calculated based on statement cycle date by monthly basis.

Please be advised on the Singpost Platinum Credit Card CashBack details and mechanics as per below.

Spending per statement and cash back percentage:

Local supermarket: 2% (example NTUC, Cold Storage, Giant, Sheng Siong, Guardian, 7-eleven) Online Supermarkets like Redmart.com or Coldstorage.com are considered as supermarkets and will earn 2% instead of 7%
Online purchase: 7%
vPOST: 7%
Others: 0.2%

Please note that the 7% CashBack on any online transaction will be identified by us as an online transaction based on codes assigned by Visa.

Appreciate if you could check and liaise with the merchant regarding the transaction cash back category as we are unable to advise further from our end.

We hope this clarifies your inquiry.

Your patience and cooperation is truly appreciated.

For more information on Singpost Platinum Visa card benefits please visit:
https://www.sc.com/sg/credit-cards/singpost-platinum-visa.html

For the latest update of our credit card promotions, you may visit our website provided by the link below:
https://www.sc.com/sg/credit-cards/promotions.html

For more information on credit cards Terms and Conditions please refer to below link:
https://www.sc.com/sg/_pdf/credit_card_terms.pdf

Should you require further assistance or clarification, you may wish to contact us directly at our 24-hour customer service line at 1800 747 7000 or +65 6747 7000 if you are calling us from overseas.

Thank you for banking with us and have a pleasant day.

Best regards,

Jack
Contact Centre Executive
Client Contact Centre
Standard Chartered Bank (Singapore) Limited
Website: https://www.sc.com/sg/

 

[pazuuu]

I wrote in to ask them why my expedia purchase only got 0.2% cashback. I got a standard reply.

Same thing happened to me last month. Purchased from Expedia, didn't get 7%. Wrote an e-mail, gotten the standard reply. Called them, told them that Expedia is an online transaction, they said will check and rebate was credited within the next few days. You can try. =)

 

[ska13a]

jack reply is normal, got ask is as good as never ask, remember before must clarify few time before get answer

 

[oceanicmanta]

you have to call SC hotline.
explain to CSO, u made booking online, got OTP, got confirmation online etc etc
ask CSO to escalate matter to their "Investigation Team".
they will then get back to u

 

[chongpang]

Same thing happened to me last month. Purchased from Expedia, didn't get 7%. Wrote an e-mail, gotten the standard reply. Called them, told them that Expedia is an online transaction, they said will check and rebate was credited within the next few days. You can try. =)

Wah, SCB chu pattern, trying to cheat consumers?

 

[Sausage]

I am on the pone talking to the CSO now.

He says, "online transactions" is divided into 2 items: "vpost" (which gets 7%) and "other online transactions" which gets 0.2%.

I'm defending my case with him now.

I think their staff don't even know what's going on.

 

[Sausage]

I was put on hold for 10 minutes and the CSO came back and said he will put in a service request for me to get the remaining $48 cashback.

Imagine if I didn't argue and just accepted that the cashback of $1.60 is correct.

 

[jovialger]

Can I check if payment via AXS website for nTUC premiums - is this considered online transaction?
Thank you

 

[zeroX26]

I was put on hold for 10 minutes and the CSO came back and said he will put in a service request for me to get the remaining $48 cashback.

Imagine if I didn't argue and just accepted that the cashback of $1.60 is correct.

Don't need to argue one; just explain patiently & nicely to the CSO and most (if not all) of the time, they will top up the difference for you. Have done it over a dozen times as Visa cant capture some transactions as "online" i.e. Groupon.

 

[ska13a]

Can I check if payment via AXS website for nTUC premiums - is this considered online transaction?
Thank you

axs dont support visa