Btw, I had also did transactions on the Accor online website using DBS live card & when i checked, they did pay the 5% rebate as an online transaction. I will use this info to dispute with SCB when they call back.
Thus lesson learnt & for the rest to be cautious & check the rebate amount, to see whether SCB is pulling a fast one on us. I know there were others in this forum in the past facing this issue & disputing about online transaction rebates....better to check to ensure you be getting what u ought to be gotten.
This is new.
I booked Accor online room reservation with DBS LF this October but it was not taken as online txn. Matter was resolved quickly after I sent DBS an secured email with Accor invoice.
Had same experience with Accor booking with Frank card last year. Was given online rebate after I called in.