SIMBA Telecom discussion thread

[puppyonfire]

If i lost my phone i would be very under pressure to rush there.

Probably will port out after 1-2 months

 

[SibehHL]

hmm TBH I am not expecting a small neighbourhood shop to be a service centre. My impression of a Service Centre will be a one-stop place where they only service for the particular brand... Such shop should be more like an authorised dealer rather... Maybe I am biased...

NOT a service centre. TPG has one of their employee stationed in the ah beng shop mainly to issue SIM cards, I doubt that young girl can help anyone resolve connection or billing issues.

 

[ZrE0_Cha0s]

so in other words its more of a collection centre?

 

[clement7903]

Can I check if anyone has failed to receive calls from corporate/service lines? In particular, Grab customer service has tried to call my tpg sim only card but on my side i didnt receive any missed calls.

Felt like this might lead to many important missed calls from banks/govt agencies which i wouldnt know about.

 

[puppyonfire]

I applied to port over from Myrepublic, attached my latest bill and TPG messed that up. They submitted the request to the wrong SP. They didn't know which company MR is

 

[puppyonfire]

Terrible! TPG still failed to port over from MR. i am canceling the move

 

[guyz92]

Terrible! TPG still failed to port over from MR. i am canceling the move

For porting out from MyRepublic, you need to select M1 as donor instead of MyRepublic.

If you select MyRepublic, TPG may end up request StarHub to port out the number.

 

[puppyonfire]

For porting out from MyRepublic, you need to select M1 as donor instead of MyRepublic.

If you select MyRepublic, TPG may end up request StarHub to port out the number.

Too much trouble. TPG if they dont know how to do this i rather not change. Not my job to teach them what to do

 

[puppyonfire]

For porting out from MyRepublic, you need to select M1 as donor instead of MyRepublic.

If you select MyRepublic, TPG may end up request StarHub to port out the number.

In fact i did tell them that MR could be using M1 network. Still they cannot sort it out.

 

[Habrosus]

In fact i did tell them that MR could be using M1 network. Still they cannot sort it out.

May be something to do with MR using SH network previously. Somebody somewhere didn't update their records, probably.

 

[puppyonfire]

May be something to do with MR using SH network previously. Somebody somewhere didn't update their records, probably.

I can't imagine how they can do business like this. I gave them my MR bill. I not bothered which network MR uses. Being in the business, and you'd think they do this porting over often, TPG needs to be aware of that, not me. Anyways. i can't imagine what will happen if i had issues, like a lost phone, in the future if this porting over was successful. i'll port over to some other Telco since they are other promotions ongoing

 

[lohsenglte]

I can't imagine how they can do business like this. I gave them my MR bill. I not bothered which network MR uses. Being in the business, and you'd think they do this porting over often, TPG needs to be aware of that, not me. Anyways. i can't imagine what will happen if i had issues, like a lost phone, in the future if this porting over was successful. i'll port over to some other Telco since they are other promotions ongoing

You can't blame them to be honest.

MyRepublic migration from StarHub to M1 happened, but not all customers are migrated. There's still pockets still on the green network.

By saying MyRepublic, they have to assume you're still on the legacy network.

Also, it's not TPG-only issue. This MyRepublic issue affects other operators that do porting from MyRepublic-StarHub / MyRepublic-M1.

It's probably the central porting facility problem at this point.

 

[sullycoin]

You can't blame them to be honest.

MyRepublic migration from StarHub to M1 happened, but not all customers are migrated. There's still pockets still on the green network.

By saying MyRepublic, they have to assume you're still on the legacy network.

Also, it's not TPG-only issue. This MyRepublic issue affects other operators that do porting from MyRepublic-StarHub / MyRepublic-M1.

It's probably the central porting facility problem at this point.

Yeah, I also had a problem when I ported from MyRepublic (M1-based) to Zero1 in September last year. But in fairness, after sending them the invoice, Zero1 took care of it quite seamlessly & it was ported over in the second attempt the next day. So If TPG is still confused even after being given the required information (as the OP said), then that's a strike in their column, IMHO.

 

[lohsenglte]

Yeah, I also had a problem when I ported from MyRepublic (M1-based) to Zero1 in September last year. But in fairness, after sending them the invoice, Zero1 took care of it quite seamlessly & it was ported over in the second attempt the next day. So If TPG is still confused even after being given the required information (as the OP said), then that's a strike in their column, IMHO.

The question is, did @puppyonfire inform them to resubmit as M1 and request for port in request again?
If no, I don't think it's fully TPG's fault. Since he did not specify it is definitely MR-M1, then the default is MR-SH.
If yes, I understand the frustration and it's definitely TPG employee's incompetency.

 

[sullycoin]

The question is, did @puppyonfire inform them to resubmit as M1 and request for port in request again?
If no, I don't think it's fully TPG's fault. Since he did not specify it is definitely MR-M1, then the default is MR-SH.
If yes, I understand the frustration and it's definitely TPG employee's incompetency.

In my case, the only thing I did was send Zero1 the invoice; didn't mention anything about M1 or Starhub. Zero1 knew what had to be done & did it. At that point, I did wonder why it failed the first time & it was only later that I learnt (from reading this forum!) that it was likely due to this M1 & SH issue.

Frankly, I do think it's a bit rough to expect the average customer to know about that the M1/SH issue being a problem for porting. I do expect the telcos to know (by now) that if the DNO is MyR, this issue is a possibility & to know if the first porting (from SH) fails, they need to port from M1.

 

[RLWZ21]

hmmm....didn't expect that there is some still in MR-SH cos that time when my dad sms came in the we saw the app on his phone and though that the process is manual so by right those still at MR-SH should have the sms and the apps to ask you to migrate to MR-M1. and if new sign up at that time should be MR-M1.

 

[lohsenglte]

In my case, the only thing I did was send Zero1 the invoice; didn't mention anything about M1 or Starhub. Zero1 knew what had to be done & did it. At that point, I did wonder why it failed the first time & it was only later that I learnt (from reading this forum!) that it was likely due to this M1 & SH issue.

Frankly, I do think it's a bit rough to expect the average customer to know about that the M1/SH issue being a problem for porting. I do expect the telcos to know (by now) that if the DNO is MyR, this issue is a possibility & to know if the first porting (from SH) fails, they need to port from M1.

I think the issue can be easily resolved by forcing MyRepublic to do the selection when approving port-out requests.

hmmm....didn't expect that there is some still in MR-SH cos that time when my dad sms came in the we saw the app on his phone and though that the process is manual so by right those still at MR-SH should have the sms and the apps to ask you to migrate to MR-M1. and if new sign up at that time should be MR-M1.

There's still some people that's on MyRepublic-StarHub, either never receive the SMS or didn't do anything.
But yes, now it's all MyRepublic-M1.

 

[adderrs]

Select M1.

When you are collecting the TPG sim card at the collection point, let the staff know that you are porting from Changi Mobile.

Show them the Changi Go app, the mobile plan page.

They will take a picture of that app (showing your mobile number and the Changi Mobile logo) and submit into their system.

Within 24 to 48 hours, as stated, the port in will be completed.

Welcome to TPG.

I have been using TPG for more than two weeks now. Previously was also with Changi Mobile. The TPG data connection is usually full bar 4G+ and full bar 4G, much better than Changi Mobile.

You will definitely love TPG as much as I love TPG.

Thanks for sharing. This is very helpful info. Am planning to exit out from changi too. Is it possible to sign up new line and then submit port in request after 1-2 weeks using the app or contacting customer service? Instead of port in within 24-48hrs.

Seemed like there is still no sim collection point in the west side, does the steps you've shared work with all collection point (the ones tagged as service centers)?

Is the first payment charged right after online registration or is it collected at the collection point? Anyone bought or uses the TPG top up card/services at shopee? Wondering if that can work from first payment?

 

[XiaoWangZi85]

Thanks for sharing. This is very helpful info. Am planning to exit out from changi too. Is it possible to sign up new line and then submit port in request after 1-2 weeks using the app or contacting customer service? Instead of port in within 24-48hrs.

Seemed like there is still no sim collection point in the west side, does the steps you've shared work with all collection point (the ones tagged as service centers)?

Is the first payment charged right after online registration or is it collected at the collection point? Anyone bought or uses the TPG top up card/services at shopee? Wondering if that can work from first payment?

Just to update everyone in the TPG thread, I have recently switched to Giga.

The Giga data speed is much higher. Giga 4G is actually faster than TPG 4G+.

The following are the speed test results conducted at the same location:

Giga 4G
Download: 136 Mbps
Upload: 35.1 Mbps

TPG 4G+
Download: 74.3 Mbps
Upload: 2.97 Mbps

The Giga phone call uses VoLTE. In other words, it's directly from the phone, and it's VoLTE quality.

Unlike TPG, which have to use the TPG voice app, and the calls are made using data.

Data call versus VoLTE call. Obviously the VoLTE call is clearer and more reliable.

The SMS, Giga give 500, TPG only give 30.

I switched over to Giga when Giga was promoting their "50GB for $18 forever" pop-up plan. For only $8 more, can get a much better phone service, really worth it.

To be honest, $18 still okay, cuz last time I was with Singtel, and I was paying $25, although I forgot how much data allowance already. Probably 50 or 60GB.

I mean, Singaporeans are too particular about the price already, until so particular about a few dollars difference.

Do consider Giga if they have their "50GB for $18 forever" pop-up plan again.

 

[lohsenglte]

Just to update everyone in the TPG thread, I have recently switched to Giga.

The Giga data speed is much higher. Giga 4G is actually faster than TPG 4G+.

The following are the speed test results conducted at the same location:

Giga 4G
Download: 136 Mbps
Upload: 35.1 Mbps

TPG 4G+
Download: 74.3 Mbps
Upload: 2.97 Mbps

The Giga phone call uses VoLTE. In other words, it's directly from the phone, and it's VoLTE quality.

Unlike TPG, which have to use the TPG voice app, and the calls are made using data.

Data call versus VoLTE call. Obviously the VoLTE call is clearer and more reliable.

The SMS, Giga give 500, TPG only give 30.

I switched over to Giga when Giga was promoting their "50GB for $18 forever" pop-up plan. For only $8 more, can get a much better phone service, really worth it.

To be honest, $18 still okay, cuz last time I was with Singtel, and I was paying $25, although I forgot how much data allowance already. Probably 50 or 60GB.

I mean, Singaporeans are too particular about the price already, until so particular about a few dollars difference.

Do consider Giga if they have their "50GB for $18 forever" pop-up plan again.

This sounds like an advert for Giga. Like seriously.