SIMBA Telecom discussion thread

[jeff79]

Did SIMBA changed their email address and format for the mobile service receipt notification email?

Normally will receive email few days before the new cycle about payment deduction and the new cycle period from when to when etc..

Thought was a scam initially when I received the email this month since they sent with a different email address.. the info also not as complete as previously, a lot of link for u to click if u want to see more which makes me uncomfortable and I’m on mobile, so I just delete the mail..

Feels like a downgrade compared to last time or are they driving more traffic to their app .. Isn’t it good to just show everything, those don’t want to see can just trash or perm block the email even.. make ppl click here click there, later click until some scam then ho seh la..

I also do not dare to click on the email url. Login to account from the simba website, only can find up to previous month, cannot find the lastest invoice in the email.

However checked with 1218, money had been deducted from wallet.

 

[a4973]

My family member's line supposed to deduct on 25/9 from the wallet up to now still no deduction. Worry the line may just get cut off. The wallet still has credit. Damn messy.

 

[jeff79]

Installed and login to the new app. It shows paid beside the new invoice stated in the email, with next billing cycle dates.

The invoice url seem to match the url in the email. Downloaded it from the app, inside shows amount due. Maybe because i paid by paynow when i sign up the line. The preferred card show pending.

So confusing now compared to in the past sms notifications about money deducted from wallet for next month renewal The followed by email notifications about the renewal and receipt.

 

[a4973]

Installed and login to the new app. It shows paid beside the new invoice stated in the email, with next billing cycle dates.

The invoice url seem to match the url in the email. Downloaded it from the app, inside shows amount due. Maybe because i paid by paynow when i sign up the line. The preferred card show pending.

So confusing now compared to in the past sms notifications about money deducted from wallet for next month renewal The followed by email notifications about the renewal and receipt.

Oh yah my family member did not get the SMS and email notifications

 

[Habrosus]

They're a huge mess now. If line is important enough, better port out ASAP.

 

[TyL3r_DuRd3n]

They're a huge mess now. If line is important enough, better port out ASAP.

i signed 30 months liao

 

[Habrosus]

i signed 30 months liao

Keep constant track, in case of sudden disappearance.

 

[TyL3r_DuRd3n]

Keep constant track, in case of sudden disappearance.

im on Super12 (90). Deduction is every 3 months. Next one should end of Oct. Hope everything goes well.
fingers and toes crossed

 

[Hakuna Matata]

Jinjia 96. Need to verify email OTP twice to login.

 

[miragez]

i signed 30 months liao

Woah so committed 2 years + I only went for the top up event at most will last another 7 months

 

[whatheheck]

They're a huge mess now. If line is important enough, better port out ASAP.

Now got top up $80 to account get free Skechers sneakers

 

[Habrosus]

Now got top up $80 to account get free Skechers sneakers

No thanks. Friend lost over $40 to them and no explanation so far.

I'll go buy my own Skechers from the shops.

 

[Squaredot]

No thanks. Friend lost over $40 to them and no explanation so far.

I'll go buy my own Skechers from the shops.

sis how your fren lost $40+ to Simba? convenient to share?

 

[Squaredot]

Doesn't work for me.

I just tried 1218 option 2. It is working, cycle expiry date updated.
you try again..

 

[Habrosus]

sis how your fren lost $40+ to Simba? convenient to share?

She realized line got cut off a couple of months ago, and contacted them. They insisted no credit card saved. When asked about the credit balance that they could've used to deduct, they said will refer to relevant department then revert. Repeated reminders got more delays.

No news for weeks already. Short of going there to bang table...

From posts here, noticed it's common for them to cut off line without any correspondence.

 

[Squaredot]

She realized line got cut off a couple of months ago, and contacted them. They insisted no credit card saved. When asked about the credit balance that they could've used to deduct, they said will refer to relevant department then revert. Repeated reminders got more delays.

No news for weeks already. Short of going there to bang table...

From posts here, noticed it's common for them to cut off line without any correspondence.

this is terrible phone number gone too
Such big inconvenience to user and they didn't even say "sorry for the inconvenience caused"

 

[Jitter]

Have to wait and see this december whether simba going to offer 1 for 1 or not.

 

[edocmv]

She realized line got cut off a couple of months ago, and contacted them. They insisted no credit card saved. When asked about the credit balance that they could've used to deduct, they said will refer to relevant department then revert. Repeated reminders got more delays.

No news for weeks already. Short of going there to bang table...

From posts here, noticed it's common for them to cut off line without any correspondence.

cc to imda regarding ur grievance and delays, include all ur correspondence w telco.

They (telco) respond rather fast, once imda step in (legit issue).

 

[username03]

Have to wait and see this december whether simba going to offer 1 for 1 or not.

I won't bother about 1 for 1 or any bonuses till my last month with them, which is next year. May port out if their network and customer service doesn't improve.

 

[XiaoJinLing]

I do not know why my simba wallet got anyhow taken sgd0.10?