She realized line got cut off a couple of months ago, and contacted them. They insisted no credit card saved. When asked about the credit balance that they could've used to deduct, they said will refer to relevant department then revert. Repeated reminders got more delays.
No news for weeks already. Short of going there to bang table...
From posts here, noticed it's common for them to cut off line without any correspondence.
cc to imda regarding ur grievance and delays, include all ur correspondence w telco.
They (telco) respond rather fast, once imda step in (legit issue).
