SIMBA Telecom discussion thread

[gapboy]

I activated my eSIM overseas. Just needed the Data roaming. Works. The SMS is indeed wonky. Otherwise I have no complaints.

 

[mosmos]

Anyone experience a lost of mobile connection while travelling from Jurong to Clementi via train?

You meant near smrt depot area? Singtel M1 Starhub also no signal/data while passing there

 

[Jurong640]

Anyone experience a lost of mobile connection while travelling from Jurong to Clementi via train?

It's pretty normal for all 4 telcos. The network near Ulu Pandan depot is always weak. And also from JE to Chinese Garden

 

[iceoxfch]

If I upgrade from the $10 to $25 plan on 14 June (today), then downgrade back on 9 July (25 days after) online, can I confirm:

1. Subscription fees are still deducted from my original wallet balance by default
2. In-flight and overseas data roaming allowances are automatically updated
3. I do not need to activate the in-flight and overseas data roaming function

Thanks!

 

[tohchr]

If I upgrade from the $10 to $25 plan on 14 June (today), then downgrade back on 9 July (25 days after) online, can I confirm:

1. Subscription fees are still deducted from my original wallet balance by default
2. In-flight and overseas data roaming allowances are automatically updated
3. I do not need to activate the in-flight and overseas data roaming function

Thanks!

Each time u switch plan, u will need to pay by credit card or pay now. Wallet will only be used for renewal or extra data deductions.

 

[CPTMiller]

Anyone experience a lost of mobile connection while travelling from Jurong to Clementi via train?

So far connection is ok. But speed mostly 5Mbps down and 5Mbps up.
This is normal .

 

[gapboy]

So far connection is ok. But speed mostly 5Mbps down and 5Mbps up.
This is normal .

like my house area 5mbps download speed .. so hilarious when i see it

 

[joesph]

Anyone knows how to reach simba CS? My sign-up failed but their system still charged my card

692 zero all the way, senior hotline m-f mon-fri

 

[zeten13]

You are the odd one have issues.. Don't give sweeping statement maybe your handset issue or settings on the mobile.. Did you wait 48hrs before travelling ?

Give more info why is not working for you ..


https://support.simba.sg/hc/en-us/articles/4487030435481-How-can-I-be-roam-ready

I dont think handset have problem. I got my sim 3 weeks back (esim) messaged 1218 to confirm i am roam ready before travelling. Location might be the issue. I am not in a major city either way simba said country roaming.

 

[iceoxfch]

@tohchr Thanks! Could I confirm the roaming data allowance is automatically updated, and I don't need to activate data roaming after changing plan?

 

[tohchr]

@tohchr Thanks! Could I confirm the roaming data allowance is automatically updated, and I don't need to activate data roaming after changing plan?

Yes, u just switch plan, no need to do anything.

 

[ST9611]

If you port from heya to Simba, you can immediately used the data from Simba?

 

[Tedicious]

If you port from heya to Simba, you can immediately used the data from Simba?

Y not?

 

[Philz]

Just be patience with them while they update their app. You already seen the response as 5GB. Don't get so worried you see 2GB. Log into their Web portal, you should also see 5Gb.

I used up my 2G and cannot use the other 3G after I upgrade. Strange.

 

[Philz]

Nm I checked 1218 and I have used my my 5G roaming data. Haha.

 

[a1v1n_]

Currently on Sim-Only 100GB. Planning to travel Australia for about a week and was thinking to "interim upgrade" to either SuperRoam 50GB (30D) or SuperRoam Max.

Anyone tried this before? Do I need to change my sim card or I just need to make the changes via the app?


or.. should I separately buy a esim plan just for my trip? Thanks!


Sent on the go!

 

[Jurong640]

Currently on Sim-Only 100GB. Planning to travel Australia for about a week and was thinking to "interim upgrade" to either SuperRoam 50GB (30D) or SuperRoam Max.

Anyone tried this before? Do I need to change my sim card or I just need to make the changes via the app?


or.. should I separately buy a esim plan just for my trip? Thanks!


Sent on the go!

Plan change no need change sim card.

You change change plan, but take note only from Day 1 to Day 25 of your billing cycle. Once you change your plan on say Day 10 of your billing cycle, you will lose all the remaining days allowances and the money you have paid for the month. Your new plan will take effect immediately.

Then also take note, you will also need to switch back if you need to revert to the 100GB plan.

 

[iceoxfch]

Do I need to change my sim card or I just need to make the changes via the app?

You need to change your plan here prior. You can also check the day of your billing cycle on the same link.

As @Jurong640 mentioned, you will lose the remaining days paid for your current billing cycle, and your new plan takes effect immediately.

As @tohchr mentioned, you also don't need to activate data roaming again after changing plan. SMS 3 to 1218 to confirm.

 

[a1v1n_]

Appreciate the quick reply!


Sent on the go!

 

[froztheart]

Currently on Sim-Only 100GB. Planning to travel Australia for about a week and was thinking to "interim upgrade" to either SuperRoam 50GB (30D) or SuperRoam Max.

Anyone tried this before? Do I need to change my sim card or I just need to make the changes via the app?


or.. should I separately buy a esim plan just for my trip? Thanks!


Sent on the go!

Just remember to change back after you are done.