SIMBA Telecom discussion thread

[nats7798]

did Simba change their billing system lately?

my old line got reactivated, my current line tio terminated.. payment was made to wrong acct.. wtfish sia

 

[twosix]

did Simba change their billing system lately?

my old line got reactivated, my current line tio terminated.. payment was made to wrong acct.. wtfish sia

Best is you followed up with Simba. Simba seems to be doing some system maintenance or similar.

Never inform users. I'm now quite disappointed with their silence.

 

[Habrosus]

did Simba change their billing system lately?

my old line got reactivated, my current line tio terminated.. payment was made to wrong acct.. wtfish sia

Terminated my friend's line without notice when there's still over 6 months worth of credit inside. Still waiting for them to investigate.

Best is you followed up with Simba. Simba seems to be doing some system maintenance or similar.

Never inform users. I'm now quite disappointed with their silence.

We're very disappointed already. Making plans to eventually port all important lines out.

 

[CPTMiller]

Mine is 2nd line. But a lot of uncle aunties using it for TikTok leh. Haha.

Everyone choose what is workable for him usage style . Example my friend uncle use Eight and Maxx. But when he always like watch chinese short drama app. His Eight connection always lag as compare to his Maxx. So he eventually terminate the Eight line.

 

[twosix]

Everyone choose what is workable for him usage style . Example my friend uncle use Eight and Maxx. But when he always like watch chinese short drama app. His Eight connection always lag as compare to his Maxx. So he eventually terminate the Eight line.

On buses definitely less lag than underground.

 

[Habrosus]

Everyone choose what is workable for him usage style . Example my friend uncle use Eight and Maxx. But when he always like watch chinese short drama app. His Eight connection always lag as compare to his Maxx. So he eventually terminate the Eight line.

Eight is alright with 5G, but don't bet on their 4G.

On buses definitely less lag than underground.

I experienced the opposite with my Simba line recently. But then again, it could be slightly off-peak and later lunchtime crowd at work. So ya, it depends.

 

[joesph]

900 pages

 

[xiaofan]

900 pages

eight is the most popular in this forum section with 923 pages.

SIMBA is the second with 900 pages.

Zym is the next one with 664 pages.

Zero1 is #4 with 554 pages.

 

[SongManKranji]

Mgt to login to new app. didn't know now got 2.4TB of data...
18gb (apac) global 6gb...

 

[Kopi_si]

I had just ported in to Simba during the promotion period that I will receive a free $16 repackage deal that include a $500 GB to china, Korea and Japan. Port in was successful, but I do not see the free deal in my account. Anyone has the experience to claim this free repackage benefit? Is there any steps that I need to do to activate this benefit? Thanks

 

[Kopi_si]

Mgt to login to new app. didn't know now got 2.4TB of data...
18gb (apac) global 6gb...

I also managed to login, but I can only view only one of my mobile phone account. Under my same email I had registered to 3 Simba numbers - 2 are mine and 1 is my wife. But I can only view only 1 number account. How do I view my other mobile numbers account otherwise I can't see my remaining credits and to top up? Previous generation app is better -

 

[twosix]

SMS to 1218 is still the most trustworthy method.

 

[hwsstx]

I also managed to login, but I can only view only one of my mobile phone account. Under my same email I had registered to 3 Simba numbers - 2 are mine and 1 is my wife. But I can only view only 1 number account. How do I view my other mobile numbers account otherwise I can't see my remaining credits and to top up? Previous generation app is better -

Not sure if you had noticed that the summary (at the top), showing the info of the mobile number, user can swipe left/right to view other accounts/numbers too. There's also a tiny arrow pointing left/right too for users to navigate to other accounts/numbers.

 

[Kopi_si]

Not sure if you had noticed that the summary (at the top), showing the info of the mobile number, user can swipe left/right to view other accounts/numbers too. There's also a tiny arrow pointing left/right too for users to navigate to other accounts/numbers.

Mine, there is no arrows to swipe left or right, just show only one account. Under my profile, it only show only one mobile number.

 

[hwsstx]

Mine, there is no arrows to swipe left or right, just show only one account. Under my profile, it only show only one mobile number.

I can only say SIMBA is populating all accounts. So many are still unfulfilled.

 

[Charlie_Zhan]

I had just ported in to Simba during the promotion period that I will receive a free $16 repackage deal that include a $500 GB to china, Korea and Japan. Port in was successful, but I do not see the free deal in my account. Anyone has the experience to claim this free repackage benefit? Is there any steps that I need to do to activate this benefit? Thanks

pay $16 get $500?

 

[Kopi_si]

pay $16 get $500?

500 GB of data

 

[xiaofan]

Just wondering if any users here got charged for excess local data, local calls, local SMS, IDD calls, or roaming data charges.

Excess roaming data charge is pretty high at S$4 per GB.

Many users have more wallet money, so the excess usage charges will be automatically deducted.

https://support.simba.sg/hc/en-us/a...g-else-other-than-what-s-included-in-the-plan

You can only use the service for usage types that are included as part of the plan. Other usage types such as MMS, video calls and Premium Services are not supported.

For excess data, calls and SMS, you can access and top up your Account Balance by logging into SIMBA My Account, via SIMBA Recharge, My SIMBA App or at SIMBA Authorised Dealers. Excess charges will be deducted as follows:

• Local data at $1 per GB (Not applicable for seniors and prepaid plans)
• Roaming data from $4 per GB
• Local call at 1¢ per 30 seconds (Toll-free Lines are free of charge)
• IDD calls from 2¢ per 60 seconds
• International SMS at 10¢ per SMS

The rates listed above are subject to change. Recharges are not refundable.

 

[ekardo]

$4 per 1gb is cheap liao. Normal Telco charging hands and legs for 1kb

 

[xiaofan]

$4 per 1gb is cheap liao. Normal Telco charging hands and legs for 1kb

The issue is automatical charging for excess usage if the user has extra wallet balance.

Many users do not want bill shock and happier with no extra charges on top of the monthly subscription price.

SIMBA is not the one to go if you want no extra charges.

it supposed to be. it is the best MVNO plan in my opinion with ZERO worry of extra charge.

i think the rest of MVNOs there is chance for extra charge depending on what extra thing u use.

eight NO matter what u do, also will not incur a single cent more than what ur plan subscription fee is.

perfect for kids or elderly to use...

The following is what I have gathered. Please correct me if I miss some extra charges or I am wrong. Thanks.

*****
SingTel and M1 MNO plans have potential high Pay per Use roaming voice charges and roaming outgoing SMS charges. There will be extra roaming data charges as well with ReadyRoam or M1 Data Passport.

Starhub new MNO plans: no extra charges

SIMBA MNO plans: excess local data charges, high excess roaming data charges. Also got charges for excess local calls, local SMS and IDD calls.

SingTel Gomo: no extra charges

SingTel hi! Postpaid: no extra charges

Zym/Zero1/VIVIFI/CMLink: high pay as you go roaming incoming/outgoing voice and outgoing roaming SMS charges

Starhub gigia: no extra charges

Starhub eight: no extra charges

Starhub Prepaid: no extra charges

M1 Maxx: no extra charges

CL: high pay as you roam data charges, high pay as you roam roaming incoming/outgoing voice and outgoing roaming SMS charges

MR: high pay as you go roaming incoming/outgoing voice and outgoing roaming SMS charges

CUniq: high pay per use roaming data charges, high pay per use roaming incoming/outgoing voice and outgoing roaming SMS charges