Simba users, you have problem login to app?

[the_dog]

Simba CS is completely hopeless

standard answer is "we are working on it" and "pls use 1218"

I have been waiting for them for last 6 months to fix why I stopped being able to log into the app. They seem to think that after they tell you to "use 1218", there is no need to fix anything

Now I am having another issue with the promo data plan not being added after I topped up. Again, they just keep telling me that they are working on it, it has already been 3 weeks of chasing them and there is still no resolution in sight

I suspect the front facing CS team doesn't know what the technical team is doing, and the marketing team does;t know what their techincal team is capable of, and all 3 teams don't talk

no wonder they had so many rounds of top up promos to get you to add money, so that you will be locked in to them even with their horrible service standards

 

[Visor9999]

Simba CS is completely hopeless

standard answer is "we are working on it" and "pls use 1218"

I have been waiting for them for last 6 months to fix why I stopped being able to log into the app. They seem to think that after they tell you to "use 1218", there is no need to fix anything

Now I am having another issue with the promo data plan not being added after I topped up. Again, they just keep telling me that they are working on it, it has already been 3 weeks of chasing them and there is still no resolution in sight

I suspect the front facing CS team doesn't know what the technical team is doing, and the marketing team does;t know what their techincal team is capable of, and all 3 teams don't talk

no wonder they had so many rounds of top up promos to get you to add money, so that you will be locked in to them even with their horrible service standards

I just receive some generic email from there and using that number to check. App still not working

 

[Visor9999]

Cannot even login the website now.

Website can login, but under account tab, it show mobile line red status as terminated. Something must have gone wrong in the system

 

[A Better Tomorrow]

Some MNVOs customer service supports are non existent ie only email.

Better off paying a bit more because some telcos do make the mistake of not cancelling the previous number used.

 

[eggie011]

Just launch my app and I was still logined from my session 2 days ago. Didn't log me out at all.

 

[Foetid]

cannot login at all.... i thought it was mine issues.

 

[pohu]

For those who still can't logging via the app, here is the link for doing the top-up ICYMI

https://topup.simba.sg

(P.S: I still can't login)

 

[kenbxyl]

guys, I’ve been facing this “unable to send otp” problem ever since I transferred my esim to a new phone yesterday.

Managed to solve the problem today…

Downloaded the new My Simba app and the new app requires email (not phone no.) to log in. Don’t get confused by the two ‘cos the icons looks quite the same.

New app has more functions and a better looking UI too (with dashboard and all). If you have multiple simba lines under one email, it makes monitoring and topping up much more convenient.

ps I’m not a simba CSO masquerading as a newbie … Can’t remember the log-in acct details I’d created decades ago. and so I created this account just to help out with this issue.

 

[Visor9999]

Any fix yet? So far I receive email to use the number to check data, can’t log in yet

 

[kenbxyl]

Are you using the old simba app or the new one? I’ve downloaded the new app and it works for me. see post #48

 

[Visor9999]

guys, I’ve been facing this “unable to send otp” problem ever since I transferred my esim to a new phone yesterday.

Managed to solve the problem today…

Downloaded the new My Simba app and the new app requires email (not phone no.) to log in. Don’t get confused by the two ‘cos the icons looks quite the same.

New app has more functions and a better looking UI too (with dashboard and all). If you have multiple simba lines under one email, it makes monitoring and topping up much more convenient.

ps I’m not a simba CSO masquerading as a newbie … Can’t remember the log-in acct details I’d created decades ago. and so I created this account just to help out with this issue.

the new app cannot use hp number to log in. Email how to add into simba system

 

[pohu]

guys, I’ve been facing this “unable to send otp” problem ever since I transferred my esim to a new phone yesterday.

Managed to solve the problem today…

Downloaded the new My Simba app and the new app requires email (not phone no.) to log in. Don’t get confused by the two ‘cos the icons looks quite the same.

New app has more functions and a better looking UI too (with dashboard and all). If you have multiple simba lines under one email, it makes monitoring and topping up much more convenient.

ps I’m not a simba CSO masquerading as a newbie … Can’t remember the log-in acct details I’d created decades ago. and so I created this account just to help out with this issue.

https://play.google.com/store/apps/details?id=com.tpg_sg - this one?

 

[Visor9999]

Are you using the old simba app or the new one? I’ve downloaded the new app and it works for me. see post #48

I tried with new simba app, but this one cannot use hp number. Email also no idea how to add to my hp line

 

[kenbxyl]

the new app cannot use hp number to log in. Email how to add into simba system

I used the email address that I’d registered with simba when i applied for the lines.

i use iOS. the new app is only v1. so if you see the app you’re downloading is not v1 then prob not it

 

[Visor9999]

I used the email address that I’d registered with simba when i applied for the lines

I have no idea what email address they ask me for when sign up years ago. Probably need to head down to the shop to check now. Is there any advantage of the new app vs the old one

 

[inmyopinion]

guys, I’ve been facing this “unable to send otp” problem ever since I transferred my esim to a new phone yesterday.

Managed to solve the problem today…

Downloaded the new My Simba app and the new app requires email (not phone no.) to log in. Don’t get confused by the two ‘cos the icons looks quite the same.

New app has more functions and a better looking UI too (with dashboard and all). If you have multiple simba lines under one email, it makes monitoring and topping up much more convenient.

ps I’m not a simba CSO masquerading as a newbie … Can’t remember the log-in acct details I’d created decades ago. and so I created this account just to help out with this issue.

Thanks. I am using iPhone.

the new “My Simba” apps
https://apps.apple.com/sg/app/my-simba/id6805348001

Login method: email address.
then it will send OTP to your email address.
Enter your OTP.

Nicer interface.

 

[ekardo]

Didn't work for me, pincode didn't arrive at my Hotmail.

 

[Visor9999]

Didn't work for me, pincode didn't arrive at my Hotmail.

yest can work, now otp is missing from my email. Seriously imda should issue them a serious fine

 

[Visor9999]

Thanks. I am using iPhone.

the new “My Simba” apps
https://apps.apple.com/sg/app/my-simba/id6805348001

Login method: email address.
then it will send OTP to your email address.
Enter your OTP.

Nicer interface.

are you able to log in? Just tried, no otp send to email so cannot log in for the new simba app

 

[Flexamoria]

I go fishing at senoko, simba reception is bad