Simba users, you have problem login to app?

[RuneArmour]

Hope can fix soon. A lot of elderly this to top up

 

[Foetid]

guys, I’ve been facing this “unable to send otp” problem ever since I transferred my esim to a new phone yesterday.

Managed to solve the problem today…

Downloaded the new My Simba app and the new app requires email (not phone no.) to log in. Don’t get confused by the two ‘cos the icons looks quite the same.

New app has more functions and a better looking UI too (with dashboard and all). If you have multiple simba lines under one email, it makes monitoring and topping up much more convenient.

ps I’m not a simba CSO masquerading as a newbie … Can’t remember the log-in acct details I’d created decades ago. and so I created this account just to help out with this issue.

Are you using the old simba app or the new one? I’ve downloaded the new app and it works for me. see post #48

Any fix yet? So far I receive email to use the number to check data, can’t log in yet

Even the new app, i still cannot login, i use the email to otp, it says sending email otp to me but never received, hotmail user here.

anyone still facing issues?

 

[Foetid]

Didn't work for me, pincode didn't arrive at my Hotmail.

same no otp came.

 

[inmyopinion]

are you able to log in? Just tried, no otp send to email so cannot log in for the new simba app

Yes. Able to login in to new Apps.


I removed the old apps.
Download the latest apps
login: email (the one I registered with TPG/Simba
otp : will send to email address. Enter the OTP.

the new apps interface is nicer than the prev one .

 

[bruiser69]

I like Simba due to overseas tie ups. Coverage much better than local.

 

[Visor9999]

Even the new app, i still cannot login, i use the email to otp, it says sending email otp to me but never received, hotmail user here.

anyone still facing issues?

I have exactly the same problem, just went down to simba service centre. They say need to wait another week as their apps got issue

 

[Visor9999]

Yes. Able to login in to new Apps.


I removed the old apps.
Download the latest apps
login: email (the one I registered with TPG/Simba
otp : will send to email address. Enter the OTP.

the new apps interface is nicer than the prev one .

I just tried your method, used my email to log in but never receive the otp at all

 

[inmyopinion]

I just tried your method, used my email to log in but never receive the otp at all

Should be down again.

 

[kuti-kuti]

How and where you got the latest simba app? My android simba app version is 2.9.2 and play store did not have any latest update for this app days. App just keep saying cannot send otp, hp number invalid.

 

[Orionsat]

For those who still can't logging via the app, here is the link for doing the top-up ICYMI

https://topup.simba.sg

(P.S: I still can't login)

Thanks for this!

 

[dexboi]

TOH soon already. everything starting to crumble.
better not topup so much, later like True Fitness GG.

weekdays at tanjong pagar / CBD area can no reception one. jialat.

 

[CrucifyMyLove]

Knn... the otp nvr come

 

[randyap]

Just use sms to check your data status. Send 2 to 1218.

 

[ekardo]

Just use sms to check your data status. Send 2 to 1218.

Overseas cannot check! Tmd.

 

[omegawatch]

Website can login, but under account tab, it show mobile line red status as terminated. Something must have gone wrong in the system

Same here.
Made me panic a while, for a moment, thought my line canceled.
Oh, cannot receive OTP also.

 

[randyap]

Overseas cannot check! Tmd.

i think can but sms sending costs 10 cents per message, recieveing is free. When overseas, if you need the data you will use it regardless. its just $2 per GB if you have top up during the dollar for dollar top up promo.

 

[ekardo]

i think can but sms sending costs 10 cents per message, recieveing is free. When overseas, if you need the data you will use it regardless. its just $2 per GB if you have top up during the dollar for dollar top up promo.

I tried, overseas works!
Seems to be part of the free sms. Cos my like $0 one.

 

[inmyopinion]

@Visor9999

Now can login already.
OTP sent to email address

 

[mister38]

still cannot log in .... simba app version 2.9.2

 

[naked123]

can liao

old app no issues all along. only new app (My Simba)