SimplyGo screw ups

[sglandscape]

Err.... Have you been stuck in a carpark before, with only a nets flashpay card which is not accepted by the gantry?

Nope my IU have always worked, if not reverse and try again. I would prefer an account based system as opposed to a card system any day.

 

[RedsYWNA]

Nope my IU have always worked, if not reverse and try again. I would prefer an account based system as opposed to a card system any day.

For an account based system to work, all carparks must upgrade. As of now, not all carparks accept nets flashpay and ezlink.

Nets themselves advertise that the nets motoring card is the only card being accepted at ALL carparks.

An account based system is years away, unless law is passed to compulsory upgrade all carpark gantries

 

[reddevil0728]

For an account based system to work, all carparks must upgrade. As of now, not all carparks accept nets flashpay and ezlink.

Nets themselves advertise that the nets motoring card is the only card being accepted at ALL carparks.

An account based system is years away, unless law is passed to compulsory upgrade all carpark gantries

I don’t get your point.

so how does it change anything with the new situation for drivers?

and I don’t see you addressing the point about whether is it a issue with transition?

 

[CrashWire]

On a side note, does anyone know the real reason why LTA is enforcing the upgrade, while maintaining the stored value concession card system?

'end of useful life' etc hardly appears to be the real reason. Just curious!

Save costs:

https://sg.news.yahoo.com/transitio...ystem-end-operational-lifespan-134222034.html

"Two in three adult commuters have adopted SimplyGo as of December 2023. Instead of renewing the CBT system and continuing to run two systems, which is very costly, we have decided to continue only with the SimplyGo system for adult commuters from 1 June."

I don't know any other major city in the world that has done such a stupid move. Every other city I know that accepts credit cards continues to accept existing prepaid cards as is.

 

[maumu]

I’m saying that a lot of people are assuming they won’t be overcharged just because they can see the fare on the reader. Not everyone knows they’ve been overcharged just by looking at the fares on the reader especially if it’s not a route you take everyday.

If by system fault you mean the missing entry / exit, when it launched it is most certainly the system problem. But I believe they improved it as I have not encountered that in years. Those people still experiencing it probably unwittingly tailgated someone else or tapped in and out with different devices.

i would be very surprised to hear of people using ezlink who got overcharged the moment they board/alight the bus/mrt. if it is so prevalent, why so many comments about "why fixed what is not broken"? if ezlink is really inferior, I think the general population would not be making so much noise..

all my simplygo overcharging is ALL due to system error (tapped correctly with the right device, got OK / tick, got beep sound, my google wallet shows the transaction, but yet in the simplygo app, it shows 'missing exit'). and subsequently I have to submit claims via the app after a few days. although it is just a few cents, it is annoying.

and what is troubling is the company would stand to gain (profit) unethically when commuters don't check the app to see if there is any overcharging and hence did not submit any claims. how much have they already profited over the past 3 over years since implementation - that's everyone's guess.

"Those people still experiencing it probably unwittingly tailgated someone else or tapped in and out with different devices." -- you probably shouldn't assume all users are at fault while trying to deny the faults of simplygo itself.

 

[reddevil0728]

I don't know any other major city in the world that has done such a stupid move. Every other city I know that accepts credit cards continues to accept existing prepaid cards as is.

SG also accepted existing prepaid card as-is what, up till 1 jun 2024 at least.

Who's to say other cities wouldn't eventually discontinue the acceptance when 2/3 of users use CC?

Different stage of the adoption and diff population size. cannot compare.

if 2 in 3 adult commuters have already adopted simplygo, does that mean only 1/3 adult commuters are the one making noises?

 

[reddevil0728]

i would be very surprised to hear of people using ezlink who got overcharged the moment they board/alight the bus/mrt. if it is so prevalent, why so many comments about "why fixed what is not broken"? if ezlink is really inferior, I think the general population would not be making so much noise..

So you are saying the issue of overcharge is because of SimplyGo and not because of the system that impacts both ezlink and simplygo? But how do you even know? Being overcharged and not noticing it doesn't mean it didn't happen.

given that they say 2/3 users are already on simplygo, does it mean those comments come from the 1/3? I don't think it's conclusive that the "general population" is making so much noise. it looks more likely to be the 1/3 noises that get amplified.

And it's not so much about fixing what's not broken, but rather getting rid of things majority aren't using. it's like payphones... why did they get rid most if not all of it? is because fewer and fewer people are using.

It can be argued that are they getting rid of the existing system too early when 1/3 are still on it, yea maybe. but let's not conflate the two points.

all my simplygo overcharging is ALL due to system error (tapped correctly with the right device, got OK / tick, got beep sound, my google wallet shows the transaction, but yet in the simplygo app, it shows 'missing exit'). and subsequently I have to submit claims via the app after a few days. although it is just a few cents, it is annoying.

Let's assume you have used it correctly. in order to validate whether it is indeed Simplygo issue rather than system issue, was there another ezlink card that was used at the same time, in the exact same manner, and CHECKED to confirm it was ok and simplygo wasn't?

Could it be that there are a lot of instances of SimplyGo being noticed to have an issue precisely because it was so easy to check, hence a lot of people notice?

While for ezlink because unless someone go stare at the display screen, it wouldn't be as easy to check, hence less people notice?

Still a lot of question marks.

and what is troubling is the company would stand to gain (profit) unethically when commuters don't check the app to see if there is any overcharging and hence did not submit any claims. how much have they already profited over the past 3 over years since implementation - that's everyone's guess.

the same can be said of ezlink what. if people don't go check and ask for refund. the company also stand to gain right? it's not a situation unique to simplygo

 

[fr33d0m]

i would be very surprised to hear of people using ezlink who got overcharged the moment they board/alight the bus/mrt. if it is so prevalent, why so many comments about "why fixed what is not broken"? if ezlink is really inferior, I think the general population would not be making so much noise..

all my simplygo overcharging is ALL due to system error (tapped correctly with the right device, got OK / tick, got beep sound, my google wallet shows the transaction, but yet in the simplygo app, it shows 'missing exit'). and subsequently I have to submit claims via the app after a few days. although it is just a few cents, it is annoying.

and what is troubling is the company would stand to gain (profit) unethically when commuters don't check the app to see if there is any overcharging and hence did not submit any claims. how much have they already profited over the past 3 over years since implementation - that's everyone's guess.

"Those people still experiencing it probably unwittingly tailgated someone else or tapped in and out with different devices." -- you probably shouldn't assume all users are at fault while trying to deny the faults of simplygo itself.

Show how prevalent SimplyGo screwups are.

when you use google pay, multiple parties are in the path. Maybe it is google pay, maybe it is SimplyGo.

 

[sglandscape]

Show how prevalent SimplyGo screwups are.

when you use google pay, multiple parties are in the path. Maybe it is google pay, maybe it is SimplyGo.

Have used both Samsung pay and Google pay for simplygo and the non-detection issue is quite rare, and if it is the train the gate won't open anyway.

Not sure what phone the other poster is using to have such frequent issues though

 

[reddevil0728]

Have used both Samsung pay and Google pay for simplygo and the non-detection issue is quite rare, and if it is the train the gate won't open anyway.

Not sure what phone the other poster is using to have such frequent issues though

sometimes might be user problem?

cannot always just blame the system

 

[maumu]

Show how prevalent SimplyGo screwups are.

when you use google pay, multiple parties are in the path. Maybe it is google pay, maybe it is SimplyGo.

erm, we don't use google pay to tap lah.. it's by NFC. I was just saying that google pay wallet can show whether the transaction was 'captured' or not (if you add the card to google pay).

that is how I know it is NOT my fault but simplygo's system. it is NOT because I forgot to tap, or I used wrong card, etc. because everything is logged in google pay wallet (which card you use, what time you tap, etc.).

I find that some people here are just trying to counter my points for the sake of countering... as usual. die die also want to pin the blame on end-user and worshipping the system's 'good'ness). I rest my case and shan't add more comments. really like talking to the cows.

 

[RedsYWNA]

I don’t get your point.

so how does it change anything with the new situation for drivers?

and I don’t see you addressing the point about whether is it a issue with transition?

I am just commenting on sglandscape's point that all carparks should upgrade to account based ticketing. That cant be done without a law being passed to force the older caparks to upgrade. FYI, I had highlighted to Nets account manager previously, and the refusal of older carparks to upgrade was something he highligted.

On the simplygo transition issue, I have said enough, and apparently Ho Ching also agrees with me.

 

[reddevil0728]

erm, we don't use google pay to tap lah.. it's by NFC. I was just saying that google pay wallet can show whether the transaction was 'captured' or not (if you add the card to google pay).

that is how I know it is NOT my fault but simplygo's system. it is NOT because I forgot to tap, or I used wrong card, etc. because everything is logged in google pay wallet (which card you use, what time you tap, etc.).

I find that some people here are just trying to counter my points for the sake of countering... as usual. die die also want to pin the blame on end-user and worshipping the system's 'good'ness). I rest my case and shan't add more comments. really like talking to the cows.

I think what's not clear is, is the issue SimplyGo's system or is it the transit payment system? Cause there is no certainty that it is SimplyGo's system.

I think it's important to not be in denial about what's going on, and choose to run away just because there's differences in understanding.

 

[reddevil0728]

I am just commenting on sglandscape's point that all carparks should upgrade to account based ticketing. That cant be done without a law being passed to force the older caparks to upgrade. FYI, I had highlighted to Nets account manager previously, and the refusal of older carparks to upgrade was something he highligted.

I don't disagree. it is irritating. but it's totally separate point even without the changes that are to be made no?

On the simplygo transition issue, I have said enough, and apparently Ho Ching also agrees with me.

again i think the point about having 1 single card for all 3 transactions have not been addressed.

your qualms seems to be in the past, you can use 1 card for 3 different types of transactions. but come 1 Jun 2024, you can't.

So my question is, if say for example if today, they say that 1 June 2024, you still have to move to simplygo, but you can use the same card for all 3 categories, will you have any issue with that?

 

[RedsYWNA]

again i think the point about having 1 single card for all 3 transactions have not been addressed.

your qualms seems to be in the past, you can use 1 card for 3 different types of transactions. but come 1 Jun 2024, you can't.

So my question is, if say for example if today, they say that 1 June 2024, you still have to move to simplygo, but you can use the same card for all 3 categories, will you have any issue with that?

I am ok to move to simplygo if i can use the same card for all 3 categories. You and sglandscape seems to brush off 1/3 commuters' comments as 'loud minority'.

Disregarding drivers, the question is whether their comments are valid.

3 main pts:

You cant easily check your card value, journey value at the turnstile

There is a 15 mins wait to topup, if your card goes to a certain negative value (linked to 1st point about - cant easily check your card value at the turnstile). Commuter is stuck outside the MRT entrance for 15 mins.

You cant topup when you are in the train (which is the period a commuter has the most time).

 

[reddevil0728]

I am ok to move to simplygo if i can use the same card for all 3 categories.

Ok, so basically is not so much about the end you have an issue with, but how we are getting there, i.e., the interim transition approach is fragmenting user experience.

You and sglandscape seems to brush off 1/3 commuters' comments as 'loud minority'.

I can’t speak for sglandscape. for myself in fact I'm not brushing off anything. I’m just questioning, why if 2/3 already transitioned and probably wouldn’t have an issue, why is there such an issue for the 1/3. And we cannot associate the 1/3 with “general pop”.

Disregarding drivers, the question is whether their comments are valid.

3 main pts:

You cant easily check your card value, journey value at the turnstile

Fair point at face value.

There is a 15 mins wait to topup, if your card goes to a certain negative value (linked to 1st point about - cant easily check your card value at the turnstile). Commuter is stuck outside the MRT entrance for 15 mins.

Not certain about this to comment since can do auto reload, or just use bank card

You cant topup when you are in the train (which is the period a commuter has the most time).

As above

 

[RedsYWNA]

Not certain about this to comment since can do auto reload, or just use bank card

As above

Helpers are especially vulnerable, since their bank accounts are always near zero. I transferred $10 to my helper for her to topup her simplygo ezlink card. But because her simply go ezlink went negative (since she didnt know how to d/l simply go app, she had no idea of her card value), my mum and the helper had to wait 15 mins at the MRT entrance for the simplygo card to be updated with the $10.

How can this be considered as progress?

 

[reddevil0728]

Helpers are especially vulnerable, since their bank accounts are always near zero. I transferred $10 to my helper for her to topup her simplygo ezlink card. But because her simply go ezlink went negative (since she didnt know how to d/l simply go app, she had no idea of her card value), my mum and the helper had to wait 15 mins at the MRT entrance for the simplygo card to be updated with the $10.

How can this be considered as progress?

For this is definitely a fair point. so lets see what LTA has to say lor

 

[hyperbole]

Helpers are especially vulnerable, since their bank accounts are always near zero. I transferred $10 to my helper for her to topup her simplygo ezlink card. But because her simply go ezlink went negative (since she didnt know how to d/l simply go app, she had no idea of her card value), my mum and the helper had to wait 15 mins at the MRT entrance for the simplygo card to be updated with the $10.

How can this be considered as progress?

The wait to get the card topped up is indeed a pain. I think some ppl got around that by just using a prepaid card like youtrip or revolut and topping up that card instead. Won’t get stuck in the middle of the trip as long as there is at least a 10c balance as deduction is always at least a day later

 

[Youmigratecanotherscant]

Humans are creatures of habit and routine…

and there will always be those who just want to hate for the sake of hating.

But some of them make noise until there has been genocide committed in sg or some new disease is in town and everyone dying. First world problems. And so many lousy people pretend to argue on behalf of old people when just refuse to progresss to new system