Singlife Account

[pinkoomori]

Anyone else constano getting an error when needing to take picture of NRIC? Says "We have encountered a network communication problem (A10000)"

Tried to use MyInfo but get an error saying there's incomplete info so I'm stuck

 

[andregoiano]

Anyone else constano getting an error when needing to take picture of NRIC? Says "We have encountered a network communication problem (A10000)"

Tried to use MyInfo but get an error saying there's incomplete info so I'm stuck

Mmmm, seems like our underlying third-party software that handles that ID capture is acting up. Sorry @pinkoomori, let me pick that up with the tech team urgently.

 

[Hwsemb]

Yesterday's(Sunday 8 Mar) interest earned is not reflected/added in the app. Is it because Sundays are non updating days?

 

[peppermint7]

Yesterday's(Sunday 8 Mar) interest earned is not reflected/added in the app. Is it because Sundays are non updating days?

Mine was accrued on 9th (this wee morning) 12 midnight..

 

[andregoiano]

Yesterday's(Sunday 8 Mar) interest earned is not reflected/added in the app. Is it because Sundays are non updating days?

Should happen everyday. No anomalies detected on our side. If issue persists, please reach out to our CS team via the "Get Support" option. They will check the ledgers and make sure everything is alright.

 

[BlueRobin]

Hi Andre, if one applied for the account via manual submission of information, how many working days will it takes for the account to be approved? I submitted mine last Thursday, just wondering.

 

[andregoiano]

Hi Andre, if one applied for the account via manual submission of information, how many working days will it takes for the account to be approved? I submitted mine last Thursday, just wondering.

No more than a few business days @BlueRobin. We're dealing with a bit of a spike in requests, so apologies for the delay. Our KYC team is working hard on processing the applications. FYI registering through MyInfo has a faster processing time, compared to manual, so I do encourage using that path when possible.

 

[pinkoomori]

Mmmm, seems like our underlying third-party software that handles that ID capture is acting up. Sorry @pinkoomori, let me pick that up with the tech team urgently.

Thanks. Will you be posting an update here when this gets fixed?

 

[rabboni]

Just wondering if there’s a bug connecting with myinfo as well as it keeps saying data incomplete but everyone line is filled

 

[andregoiano]

Just wondering if there’s a bug connecting with myinfo as well as it keeps saying data incomplete but everyone line is filled

Am looking into it, thanks for letting me know @rabboni.

 

[andregoiano]

I still have not gotten an update or resolution yet.

Hi @linuskltan, the team has acted on your issue today, and you should be able to apply normally now. The underlying issue was individual to your case, not a structural one. Let me know if you still face any issues.

 

[pinkoomori]

Am looking into it, thanks for letting me know @rabboni.

From what I see, seems to be the Name field throwing up an error since the Name field from Singlife has a character limit. It may also be because there is a comma in my name field under MyInfo. Not sure

 

[linuskltan]

Hi @linuskltan, the team has acted on your issue today, and you should be able to apply normally now. The underlying issue was individual to your case, not a structural one. Let me know if you still face any issues.

Thanks. All is good and I'm able to create my account and deposit has been reflected almost instantly. Now what's left is delivery of my Singlife card.

 

[TextNihar]

I am contemplating to deposit $10000 to the account since its up to 2.5% interest but the app doesn't have an account number to deposit to.Have watsapp them and was told that the app has some issue.

Hi, have you tried again? Let me know if you still can’t find out the account number. Thanks

 

[TextNihar]

Did anyone manage to open an account successfully on the app? After keying in mobile number, I got stuck since I do not have a password (or username).

Hi, your mobile number is the username. You can try again, ensure you have add +65 before your mobile number. Thanks

 

[DOINK1]

Hi, have you tried again? Let me know if you still can’t find out the account number. Thanks

I have already transferred to the account number given. All is well now.

 

[AhSlack92]

Hi Andre, is it possible to help someone FAST transfer to their singlife account due to the account holder not having internet banking? Any complications? Thanks

 

[saintgtril]

Sign up

Hi all, how do i join? I navigate around its site, but i dont find any sign up link. Thanks!

 

[rabboni]

From what I see, seems to be the Name field throwing up an error since the Name field from Singlife has a character limit. It may also be because there is a comma in my name field under MyInfo. Not sure

Ah good point, this must be it! I can’t sign manually also coz name longer than character limit, and a comma!

 

[peppermint7]

Hi all, how do i join? I navigate around its site, but i dont find any sign up link. Thanks!

U have to install singlife app