Singpass Face Verification extremely frustrating

[deepblue_82]

whats there to cannon about?...you go google, 2MP camera in budget laptop is available in the mkt.

sorry i really did not know 2mp is 1080p.....

 

[eggie011]

When I did my CPF nomination, the face recognition kept failing. After days of trying, gave up. Went down to CPF office to do my nomination.

 

[BBClone]

actually singpass got any physical office for u to go down bang table meh?

It was through a series of email exchanges. After I exhausted all troubleshooting options, they decided to take some vexatious measures to stonewall me. I was about to dig where their office is, just to find out who is behind this.

Take a look at these steps

If the error persists, do provide us the following for us to perform an investigation:

• Date and Time where you have attempted the Face Verification.
• A screenshot of the error screen faced during the Face Verification.
• Which e-service or transaction were you attempting to use when you were prompted for face verification?
• A clear selfie of yourself without any digital enhancements or edits/filters, mimicking the pose you used during the verification process
• A clear photo of your NRIC and passport— for Singaporean citizens.
• A clear photo of your NRIC/FIN Card (for PR/LTVP/STP/work pass holders).

 

[ctstalin]

Problem is your face

 

[muji4832]

Mian lah. Other app facial rec so easy only singpass one jialat mean it's laoya

Laoya but still need to use. Then how ?

With Singpass it's so much more convenient for old folks.

 

[Big Chicken]

Aiya this is the real reason why it is failing.

 

[galmongie]

Do it at night, facing the light source. Make sure no shadow.

I think sunlight confuses the app.

 

[Hypernova]

eh TS say is browser problem, then can share which browser TS is using?

 

[dambio]

Cannot work one. My elderly tried the facial forever don't work cuz i think the AI or whatever system don't recognise old people face.

Cannot use fingerprint too?

 

[mgx-alander]

Last time i rent getgo want to unlock car they want face valify

Im in the hot sun at the car door the app say too bright

I had to walk to void deck then say too dark i had to walk ard to get the correct spot where it works wasted abt 30mins of my time

Whoever made this neh use blain.. think all carparks are mscp

Knn pui chao nua i nv rent anymore

 

[batuchka]

i also fb last time these scholars tone deaf still wanna carry on this nonsense it seems

 

[rizhal]

I am sympathetic with TS, I guess there are some suggestion on phone models here on the thread that are of no issue.

 

[makann]

Agreed!!!! I had to try > 20x to have my face verified last year

 

[ceestudent]

Iphone or flagship android don't have this issue.
Please upgrade your hp.

 

[helloicanseeu]

1st try it fails and say my handphone doesn't support motion sensor which is BS. So I google and AI says is because I need to enable motion sensor in my browser....but this is something the error msg should've instructed to check instead of me googling.

after that fine, I proceed to face scan. Then it says my light too dim need retry. I go face the sunlight still fail....then I retry again it says cannot, need to wait 10min

so 10min later I try...change another spot it still say not bright enough. wtf! how bright they want? go shine LED light like influenza meh???

then my retries attempt up and need to wait another 10min.... I'm alrdy sweating from all the retries

jin pek chek

u happen to paste any screen protector over your mobile front cam? if so, face verification will never work

 

[netgear2008]

I used to be able to use the face verifiation with no issue, but today using the same old phone,I tried many times it did not work. After I did the follwing it works,
1. Clean the phone cache.
2. if singpass show login in as XXXXXX click no, so that no user name is suggested.
3. Turn on the phone brightness to the max as prompted by the singpass face verification

so if any one facign the diffculty, could try the above and see if it works.