Singtel 3G very slow

[sandwicher]

I terminated my contract with Starhub 1,5 years ago when their network was having issues for months. Paid penalties and moved to Singtel. I was happy and able to receive working 3G connection.

In the past 1 year, Singtel has annoying issue with their 3G service. Full signal bar but intermittent working data connection. You can browse a page for a few mins and can't load anything for the next few. Turned on and off celular doesn't help. What helps is restarting the phone.

I am on multi-SIM, so when this 'non-responsive period' happens, this happens across all my device on the same location. Blackberry APN exception as they always seems to work but slow.

When I followed-up with painfullly long conversation with different team, it seems this may be related to LTE upgrades across the island. I was asked to wait patiently for next 3-6 months. LTE works very well now as the speed is good and less crowded, of course, limiting factor will be the area of coverage and decreased battery life.

This boils down to possible a simple factor: Greed. Keep on selling smartphones but not expanding enough network capacity. Worse till they forced customer to have lower (1/4 to 1/3 data bundles) paying the same to reduce the problem which they fully aware. I was trying to think why they would lowered down the data allowance when 75% of users won't use more than 3-4 GB out of their 12GB. This is probably why.

CEOs and senior management lives on quarterly assessment. The most important is to get profitability up and the rest later. Fines for breakdown are cheaper than network upgrades (tens to hundreds thousand vs millions).

What even makes a few customers cross is Singtel has the least talk time, data bundle. They also charges S$ 50 for signing on CIS contract (uniquely Singtel) as signing on CIS is 'saving money'. Even the top-up charge is increased from S$ 300 to S$ 350.

I am going to serve my contract till end of 24 months and be free from this unfair lock-in. Paying for a service that sometimes works and not, isn't fair.

Wow. Wow. Well said! Well said. I think you've hit the nail on the head. Bravo!

 

[lifeishard]

I wonder those who complain home no 3G, why not use your home wifi? I believe singaporeans are quite advance to have wifi at home right?

i used wifi at home but my complaint is how come reception can be so bad on my phone whenever i'm at home? shouldn't telco ensure the service level on what a phone should basically do-that is to be able to receive and make calls.

 

[chris888222]

Last minute surge make SingTel best 3G sio.

Dunno really true anot since I never had a good exp with ST.

 

[gkhchay]

i used wifi at home but my complaint is how come reception can be so bad on my phone whenever i'm at home? shouldn't telco ensure the service level on what a phone should basically do-that is to be able to receive and make calls.

I fully agree cos I'm facing v bad coverage at home. Living, dining, study & 2 bedrroms no 3G signal at all, only GPRS. This is totally unacceptable. Why the sh1t am I paying for 3G plans if I can't access 3G at home?

 

[punker]

Indeed Singtel 3G is still not up to par. Just wondering those bros who experience no 3G at home, which area do u all stay? High level or low level?

 

[geckoSG]

I stay HDB. I get an EDGE circle almost most of the time at home. My worse data download and upload speed is 2kbps both ways. YES. Both WAYS. I'm with the RED CAMP.

When I was at Waterloo centre, impossible to serve even when I was outside standing at ground floor. Not in any shops at all.

Today call them to complain cos my spouse was not able to load any page at all at Taka. They say my sim card faulty. Like real, then I told them that all
my multi-sim on all my iphone and iPad also show a circle, how?

Still CSO offer me to change all my sim card. Wat's next? I will demand compensation on my next call after changing my sim cards if I still see circles after circles.

 

[netzach]

I stay HDB. I get an EDGE circle almost most of the time at home. My worse data download and upload speed is 2kbps both ways. YES. Both WAYS. I'm with the RED CAMP.

When I was at Waterloo centre, impossible to serve even when I was outside standing at ground floor. Not in any shops at all.

Today call them to complain cos my spouse was not able to load any page at all at Taka. They say my sim card faulty. Like real, then I told them that all
my multi-sim on all my iphone and iPad also show a circle, how?

Still CSO offer me to change all my sim card. Wat's next? I will demand compensation on my next call after changing my sim cards if I still see circles after circles.

they bullsheet you one rahs....ranjiao network...

 

[Sinkie]

I wonder what telco Ida officer are using

 

[exxondus]

I wonder hw come sudden surve of votes for singtel?

 

[gkhchay]

I stay HDB. I get an EDGE circle almost most of the time at home. My worse data download and upload speed is 2kbps both ways. YES. Both WAYS. I'm with the RED CAMP.

When I was at Waterloo centre, impossible to serve even when I was outside standing at ground floor. Not in any shops at all.

Today call them to complain cos my spouse was not able to load any page at all at Taka. They say my sim card faulty. Like real, then I told them that all
my multi-sim on all my iphone and iPad also show a circle, how?

Still CSO offer me to change all my sim card. Wat's next? I will demand compensation on my next call after changing my sim cards if I still see circles after circles.

I stay in a pte landed property.. when I go my friend's house, also a pte landed property - he just stays just 2 lanes away - I get full bars in his house..

When I shot in a complaint to Stinktel, they offered to come to my place to install a booster at my place for free - but I told them getting a booster is not the point: they have failed terribly as a telco & that is to ensure good 3G coverage in all homes WITHOUT the need for boosters etc...

 

[deep3lue]

I stay in a pte landed property.. when I go my friend's house, also a pte landed property - he just stays just 2 lanes away - I get full bars in his house..

When I shot in a complaint to Stinktel, they offered to come to my place to install a booster at my place for free - but I told them getting a booster is not the point: they have failed terribly as a telco & that is to ensure good 3G coverage in all homes WITHOUT the need for boosters etc...

Maybe your friend's place got install booster also?

If don't have, just kidding! Please don't get mad at me!

 

[gkhchay]

Maybe your friend's place got install booster also?

If don't have, just kidding! Please don't get mad at me!

If my friend had to also install a booster to get full bars, then it just proves my point doesn't it?

 

[LobsterX]

For callzone, need to add the mobile number to enjoy boosted reception, else is as good as nothing

 

[gkhchay]

For callzone, need to add the mobile number to enjoy boosted reception, else is as good as nothing

So visitors to my house won't get to enjoy the better reception? That's bloody pathetic...

 

[mistersoh]

I terminated my contract with Starhub 1,5 years ago when their network was having issues for months. Paid penalties and moved to Singtel. I was happy and able to receive working 3G connection.

In the past 1 year, Singtel has annoying issue with their 3G service. Full signal bar but intermittent working data connection. You can browse a page for a few mins and can't load anything for the next few. Turned on and off celular doesn't help. What helps is restarting the phone.

I am on multi-SIM, so when this 'non-responsive period' happens, this happens across all my device on the same location. Blackberry APN exception as they always seems to work but slow.

When I followed-up with painfullly long conversation with different team, it seems this may be related to LTE upgrades across the island. I was asked to wait patiently for next 3-6 months. LTE works very well now as the speed is good and less crowded, of course, limiting factor will be the area of coverage and decreased battery life.

This boils down to possible a simple factor: Greed. Keep on selling smartphones but not expanding enough network capacity. Worse till they forced customer to have lower (1/4 to 1/3 data bundles) paying the same to reduce the problem which they fully aware. I was trying to think why they would lowered down the data allowance when 75% of users won't use more than 3-4 GB out of their 12GB. This is probably why.

CEOs and senior management lives on quarterly assessment. The most important is to get profitability up and the rest later. Fines for breakdown are cheaper than network upgrades (tens to hundreds thousand vs millions).

What even makes a few customers cross is Singtel has the least talk time, data bundle. They also charges S$ 50 for signing on CIS contract (uniquely Singtel) as signing on CIS is 'saving money'. Even the top-up charge is increased from S$ 300 to S$ 350.

I am going to serve my contract till end of 24 months and be free from this unfair lock-in. Paying for a service that sometimes works and not, isn't fair.

Well Said.

 

[skipper]

seriously,Singtel 3G speed is slow to a crawl recently and i dun mean they are fast before but now is worst,so slow till almost stand still dun know what the **** are they doing.

 

[mirukuboi]

I am using Stinktel on my iPhone 5 and M1 on my backup iPhone 3GS and I can say M1 >>>>> Stinktel everywhere.

 

[lifeishard]

i used wifi at home but my complaint is how come reception can be so bad on my phone whenever i'm at home? shouldn't telco ensure the service level on what a phone should basically do-that is to be able to receive and make calls.

wow,these few days i start to see lte Inside my hse! previously i can only get lte at void deck and edge inside house. However,calls reception inside hse still sucks....still can see missed call alerts,sudden loss of network while playing games,failure to call out at times in first try,etc.

 

[Karmen]

Stibktel uused to get 4 to 5 bars of 3g signal at my place. Now signal is struggling to get 2 bars.

 

[ragnarok95]

3G signal full bar. Cannot whatsapp cannot imessage cannot anything.