Singtel mio tv termination.

[wheehs]

I returned at causeway point hello shop. They would say termination will be 7 days. But i wrote email and ask why we still have to pay for 7 days while we dont get the service. So they will send you cheque for this 7 days.

 

[robleesg]

What is STD? Does it include the wireless router?

How do you all terminate Singtel Mio bundle?

For me, I call 1688 (one month in advance) to terminate. The operator said cannot take down my request, must terminate on the actual last day of contract.

Hence, I call 1688 one month later (last day of contract). The operator said need 7 working day to process. And it will terminate on 7 working days later. And I must return the set, cable, controller on the day which it terminate (20 Sept 2013).

I said I want to return before this date. She raise her voice and keep repeat No. Why I cannot return earlier? Why I cannot terminate by give one month notice?

STB refers to your mio TV Set Top Box. You don't have to return your wireless router upon termination.

 

[Ronaldo88]

So isit a must to return at designated post office or any hello shop will do? I call terminate on 25sep..was asked to return on 4oct..so is there charges between 26sep to 4oct..y must wait one wk?i din use the service..

 

[serverxeon]

just return after the day lor.
calll 1688 to enquire which place to return to.

i heard got diff places for bundle and standalone services.
dunno why

 

[mangocsp]

they said mio box, and remote control and power adaptor..

that power adaptor issit comes in pair?

Hi not too sure anyone still ard?
What if i lost the controller?
I've shifted and totally forgot about returning the mio box.
They sent all the bills to my old place and got it last week and they are charging me $142 for not returning, monthly $15.
ZZZZZ This singtel really just want $.

 

[WWE_Fan]

Hi not too sure anyone still ard?
What if i lost the controller?
I've shifted and totally forgot about returning the mio box.
They sent all the bills to my old place and got it last week and they are charging me $142 for not returning, monthly $15.
ZZZZZ This singtel really just want $.

Seems like you're under old miotv scheme, before STB rental comes into effect. Yes, if you haven't returned the equipment, it is assumed that you're still using lor. Lost controller? I think it's less than $30.

 

[WWE_Fan]

just return after the day lor.
calll 1688 to enquire which place to return to.

i heard got diff places for bundle and standalone services.
dunno why

Good point.
For now, if you're terminating miotv together with the broadband bundle, it will be SingTel shop, if your miotv is a standalone (no broadband), it will be at singpost. Certain places only.

 

[dimitri_can]

Hi not too sure anyone still ard?
What if i lost the controller?
I've shifted and totally forgot about returning the mio box.
They sent all the bills to my old place and got it last week and they are charging me $142 for not returning, monthly $15.
ZZZZZ This singtel really just want $.

I called in to request for waiver.

 

[rockster]

I called in to request for waiver.

Did ur request succeed?

 

[znlee11]

I called in to request for waiver.

Is your request approved? I lost my mio tv box and everything as well.

 

[dimitri_can]

Just for clarification...

TV box i returned, controller spoiled. Power adapter, they waived the charge...
i didnt say i called in to request for waiver of the mioTV box...

 

[Mecisteus]

Will Singtel test the whole set top box upon return? I think controller and power adapter condition are acceptable. But loss of set top box?!

Next week I will be returning my Starhub set top box. Let me share my experience.

 

[huick1]

I'm finally free of SingtelTV!!

Short notes for those who want to do the same:
- no need to call 1688 to cancel
- return @ Singtelshop Causeway Point, Jurong Point, Tampines Mall or Westmall
- no equipment test, just make sure you have all the correct boxes, power adapters and remote control
- termination is effective the next day

 

[mun]

Thanks for the tip

It is really useful for those who is going to terminate their Singtel TV service.

 

[upgrade]

I'm finally free of SingtelTV!!

Short notes for those who want to do the same:
- no need to call 1688 to cancel
- return @ Singtelshop Causeway Point, Jurong Point, Tampines Mall or Westmall
- no equipment test, just make sure you have all the correct boxes, power adapters and remote control
- termination is effective the next day

Make sure you check your bill. Mine expired on 9-Jun, I returned on 6-Jun at ComCentre and said I will honour contract to 9-Jun. They said required 7 calendar days notice - 13-Jun. I said I returning before my contract expiry and I will honour my contract but they still stick to 7 calendar days. I did not want to argue so I came home called 1688 billing. Same story! Then I firmly said I am honouring my part of the 24-months contract, is ST going to honour it too or ST is not? In the end, they lan lan honour up to 9-Jun per contract.

ST's standard has dropped plenty.

 

[Krabs.]

had a bad experience yesterday .... wasted trip .... incoherent info given by phone and actual staff at helloshop

 

[renfred89]

had a bad experience yesterday .... wasted trip .... incoherent info given by phone and actual staff at helloshop

huh? no head no tail and you just pass a statement like this, i wonder what is your point..

i also terminated my singtel tv recently earlier this year, also no such problem leh.

what is the incoherent info you were given?

 

[Singtel]

had a bad experience yesterday .... wasted trip .... incoherent info given by phone and actual staff at helloshop

Hi Krabs,

Sorry to hear that you had a bad experience yesterday.

We saw your post in another thread about the conflicting information provided by our staff over the phone.

Let us clarify on this matter:

Singtel TV customers who wish to terminate their pay TV service can head down to the following Singtel Shops to return their equipment:

(1) ComCentre
(2) Tampines Mall
(3) Causeway Point
(4) Jurong Point
(5) West Mall

As the Singtel Shop at West Mall will be closed for renovation soon, we recommend that you head to the other four outlets, unless you intend to cancel by today or tomorrow.

If you are not the subscriber of the service, an authorization letter along with original ICs of the authorized individual and subscriber are required.

Hope this clarifies, thanks.

 

[josesong]

Hi Singtel any new store added in the list? thanks

Hi Krabs,

Sorry to hear that you had a bad experience yesterday.

We saw your post in another thread about the conflicting information provided by our staff over the phone.

Let us clarify on this matter:

Singtel TV customers who wish to terminate their pay TV service can head down to the following Singtel Shops to return their equipment:

(1) ComCentre
(2) Tampines Mall
(3) Causeway Point
(4) Jurong Point
(5) West Mall

As the Singtel Shop at West Mall will be closed for renovation soon, we recommend that you head to the other four outlets, unless you intend to cancel by today or tomorrow.

If you are not the subscriber of the service, an authorization letter along with original ICs of the authorized individual and subscriber are required.

Hope this clarifies, thanks.

 

[letmeout]

Hi, has anyone terminated SingTel TV lately? What’s the process like these days? Do we have to call 1688 before returning the equipment? Thanks.