[Singtel] Telco iPhone queries/discussions

[gardiboy]

Yes, it is brand new singtel set.
Had called Whymobile and they only told me to argue with Singtel, they couldn't help much.

Singtel say will only honour with the ex-owner identity copy + undertaking letter.
Anybody did it before?

It is so risky to buy resale set now when the Telcos is having so much restriction.

True...for new buyers.. try to buy only new sets originally gotten from Apple store.

Anyways.. just call Singtel and share with them what actually happen. Ask them, who is gonna honour the warranty??

 

[turtle splash]

I bought a new iphone5 from whymobile with receipt.
Now due to network problem, need to send for repair. I called in Singtel, they requires the previous owner NRIC copy and original undertaking letter from previous owner to allow me to claim for the warranty repair.

Obviously this cannot be done, what can I do now?
Now become getting a phone with no warranty

you got tell singtel you brought the phone from a mobile shop? got show them the receipt from whymobile?

 

[jas663]

Yes, told them and show to them.
But they dont buy it.

They insist the registered owner come down personally or undertaking letter from him + copy of NRIC of him.

 

[turtle splash]

Okay that's strange.... But in the first place since when has iPhone been registered to the owner. I thought this kind of thing only applies to blackberry...

 

[gardiboy]

Yes, told them and show to them.
But they dont buy it.

They insist the registered owner come down personally or undertaking letter from him + copy of NRIC of him.

Dan u shld ask the staff WHO is going to honour the warranty.

Ask that specific question to them.

if its a singtel set and there is no water damage, wads the problem?

 

[nichloh]

yesterday I went to commcentre to exchange my faulty iphone 5. happily exchange then today want to go put screen protector, then the person tell me my phone got scratch! I barely used to the phone for 24hrs and did really used much if it.

in this case can I go back singtel for an exchange? yesterday they asked me to check for cosmetic faults but I fail to look out for the tiny little scratch. but cannot fault me what, that scratch is small and deep, will bubble my screen protector.... how ah?

please advise, fellow users

 

[PetPet]

Live with it... don't think they'll allow you to exchange in my experience. Unless it was bought from the Apple Store online

 

[Jian19]

Sorry to ask here my starhub set iPhone 5 have battery issue, can I just bring to ps for a exchange ?

 

[PetPet]

Sorry to ask here my starhub set iPhone 5 have battery issue, can I just bring to ps for a exchange ?

VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Open 11am – 9:30pm daily

Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Open 10:30am – 9pm daily

Anyone of them here.

 

[Jian19]

Ok San chiu petpet

 

[suzuka88]

re contract to iphone change to nano sim is chargable fee ?

 

[ceecookie]

re contract to iphone change to nano sim is chargable fee ?

For Singtel yes, they charged for nano sim and wont waive it off

 

[wocuole]

my iphone 4s power button got stuck and now it cannot power on and off.
my phone is more than a year
any idea if what can singtel help on this? repair? one on one exchange?
will apple singapore help to repair or 1-1 exchange too?
thanks for any advice in advanced!

 

[cquey]

my iphone 4s power button got stuck and now it cannot power on and off.
my phone is more than a year
any idea if what can singtel help on this? repair? one on one exchange?
will apple singapore help to repair or 1-1 exchange too?
thanks for any advice in advanced!

Singtel is pay 350.they will give u 1-1 exchange. But it exchange will have 3 mths warranty.

Check with ah being shop .its cheaper to repair

 

[KoBoyz]

Just quick question.
Do we still hv to pay for nano SIM card fees if we recontract from iPhone 4 to iPhone 5.?
I thought it was waived for recontract.
I just argued with retailer. Last week I just recontract my gf one and there is no charge for that nano sim.
Thanks.

 

[skipper]

Just quick question.
Do we still hv to pay for nano SIM card fees if we recontract from iPhone 4 to iPhone 5.?
I thought it was waived for recontract.
I just argued with retailer. Last week I just recontract my gf one and there is no charge for that nano sim.
Thanks.

yup sim is free when re-contract

 

[kingcarlos]

just a quick question, can I get a one to one exchange from singtel or apple store due to a faulty power button for my iphone 5? still under warranty

 

[punggolkid]

yup sim is free when re-contract

Not in my experience. Was talking to a CSO at hello store compass point. No waiver for nano sim under any circumstances.

 

[ryan_khoo]

just a quick question, can I get a one to one exchange from singtel or apple store due to a faulty power button for my iphone 5? still under warranty

Yeah same thing happened to me too.

I have 3 iPhone5 and all of them, the power button kong off !

So I goto comcentre, will they do an exchange 1-1 or will they first try to find fault to void warranty ?

Thnaks

 

[skipper]

Not in my experience. Was talking to a CSO at hello store compass point. No waiver for nano sim under any circumstances.

recontracted online all the time and non of the sim i am asked to pay.