Starhub Giga

[froztheart]

Since morning, i trying whatsapp the Giga, no live agent was around, my previous few days of web for request submissions also none reply.

Yes, used to be able to get someone on Facebook/WhatsApp, now nobody at all..

 

[HWZ1973]

I just check, appear liao.
knn, simple things like this they also can screw up.

just imagine you access your bank account and you only able to see promotions and ads, but your account details are now where to be found.

Mine still not showing

 

[True Blue Sinkie]

Roaming is bad can't connect in Johor

Same can't connect

 

[cracker]

anyone still has issue in porting out from giga to another telco?

 

[Kiwi8]

anyone still has issue in porting out from giga to another telco?

My porting has succeeded on yesterday Saturday after 0000 hours but display of my remaining line on giga dashboard is still missing.

 

[cracker]

My porting has succeeded on yesterday Saturday after 0000 hours but display of my remaining line on giga dashboard is still missing.

how many days did it take for the porting?

 

[Kiwi8]

how many days did it take for the porting?

Zero1 tried to port but failed on Tuesday the day I collected sim card.

I asked them to port again on Friday and it worked.

 

[cracker]

anyone still has issue porting out from Giga ?

 

[Kiwi8]

anyone still has issue porting out from Giga ?

Try to make a comment at their facebook page here, it seems to be the rare place they respond to customer queries.

https://www.facebook.com/gigaexperience/

 

[cracker]

Try to make a comment at their facebook page here, it seems to be the rare place they respond to customer queries.

https://www.facebook.com/gigaexperience/

nowaday telco will do selective response in FB.

 

[froztheart]

Try to make a comment at their facebook page here, it seems to be the rare place they respond to customer queries.

https://www.facebook.com/gigaexperience/

Then they will ghost you after responding for PR on their FB page.

 

[Kiwi8]

nowaday telco will do selective response in FB.

Then they will ghost you after responding for PR on their FB page.

Indeed, they only made selective replies.

I was lucky my port out was done in time but I read from the comments on that page some subscribers are still facing issue with Giga blocking their port outs.

 

[froztheart]

Indeed, they only made selective replies.

I was lucky my port out was done in time but I read from the comments on that page some subscribers are still facing issue with Giga blocking their port outs.

Yup, literally PR response to salvage, but fact is issue is not resolved.
Major f up, yet as usual, we have no regulatory body and laws that protect consumers, so companies can be non-chalant.

 

[cracker]

Indeed, they only made selective replies.

I was lucky my port out was done in time but I read from the comments on that page some subscribers are still facing issue with Giga blocking their port outs.

yeah...

my numbers are due for renewal next week..
wondering will the porting be successful in time if I do it now.

 

[cracker]

Indeed, they only made selective replies.

I was lucky my port out was done in time but I read from the comments on that page some subscribers are still facing issue with Giga blocking their port outs.

how is Zero1 compares to Giga in term of coverage and speed , thus far?

just realise that they are also giving 2GB/mth to MY for 1 year.

 

[Kiwi8]

yeah...

my numbers are due for renewal next week..
wondering will the porting be successful in time if I do it now.

No harm trying, the port out might just work. Maybe Giga default algo is block 1 time or 2 times, further port outs will go through maybe.

 

[Kiwi8]

how is Zero1 compares to Giga in term of coverage and speed , thus far?

just realise that they are also giving 2GB/mth to MY for 1 year.

This one I'm not sure.... my main line is still on Giga, the other line I ported to Zero1 Starter for its $7 plan. But I think SingTel network is not bad lah.

I still need VoLTE on my main line though, so only will consider porting after VoLTE is implemented across SingTel MVNOs by 31 July.

 

[Kiwi8]

They compensated 4 gigabucks, but to the line I ported out, what's the use?

 

[Jurong640]

StarHub’s Giga telco services hit by glitch during system upgrading

Giga customer Daniel Chia, 64, told ST he had tried to transfer three phone numbers from Giga to alternative telcos but the process was rejected due to an ID mismatch.

Another user with the handle Amanda Lek said she had tried to contact Giga for days without a response. She said: “I’ve been trying to port out for days but Giga is not releasing the number... What am I supposed to do now? E-mail? Live Chat? No avail. It’s unfortunate that I have to leave a comment (online).”

 

[cracker]

so now porting out from giga is ok liao?