Starhub Giga

Crimsom

Crimsom

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Anyone recently have their sim card delivered?

Their FAQ say delivery need to be physically present and delivery man will verify identity?

Can ask them slot under my door anot? Wont be home
 
Computeron

Computeron

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eno_lc said:
Then hope circles is better than m1, cos I’m using m1 and it is cui in mrt and cui out of mrt :s42:
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this morning just activate... I think is better than giga... have to monitor more.
seriously I dunno how those ppl beside me in train can watch YouTube etc.
 
C

clashroll985

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I have two $10.19 lines. Anyone know why only one line is entitled to the bonus data? Is it because line sign up this year is not eligible?
 
S

sadboy

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Th-hui said:
Anyone got any idea how to contact giga? Whatapps, fb, email no one reply at all.
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Website live chat.. Try until bot give up and asked if u wanna be transfer to human.

gigacare live agents, Mondays - Fridays 9am - 6pm and Saturdays 9am-2pm (excluding public holidays).
 
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froztx

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sadboy said:
Website live chat.. Try until bot give up and asked if u wanna be transfer to human.

gigacare live agents, Mondays - Fridays 9am - 6pm and Saturdays 9am-2pm (excluding public holidays).
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Did you actually managed to get someone from Giga?
 
S

sadboy

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froztx said:
Did you actually managed to get someone from Giga?
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Based on my last session 6-7 months ago, I waited for 30 minutes or more to get someone on the line. The whole process of chatting with the person took about 2 hours for a billing issue. The response was extremely slow. It was worse than waiting for my grandparents to reply to me via WhatsApp. Considering the slightly lower subscription, I really can't complain or compare them with a full telco.

But they are one of the worst MVNOs to deal with when you have an issue.
 
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froztx

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sadboy said:
Based on my last session 6-7 months ago, I waited for 30 minutes or more to get someone on the line. The whole process of chatting with the person took about 2 hours for a billing issue. The response was extremely slow. It was worse than waiting for my grandparents to reply to me via WhatsApp. Considering the slightly lower subscription, I really can't complain or compare them with a full telco.

But they are one of the worst MVNOs to deal with when you have an issue.
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Yes, used to be able to get someone, but does not seem to be the situation now, ghosting in app platforms and not able to get anyone from Giga.
I suppose tge only way is to port out or send email in for termination.
 
S

sadboy

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froztx said:
Yes, used to be able to get someone, but does not seem to be the situation now, ghosting in app platforms and not able to get anyone from Giga.
I suppose tge only way is to port out or send email in for termination.
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That's what I did, since this isn’t a spare line, so I ported over to ZYM. Their response via email was much more prompt when they just started the $10 plans. After so many months, I’m not too sure if ZYM is still giving prompt email replies.
 
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