Starhub Giga

[IAmLegend]

Hi, I had changed my sim card to the 5g sim but still not getting any 5g. Is there settings i missed out? Using s23ultra.

 

[sibeiTrolled]

Hi, I had changed my sim card to the 5g sim but still not getting any 5g. Is there settings i missed out? Using s23ultra.

Just make sure that the "Preferred Network Type" or similar setting has 5G selected as well.
And make sure the 5G type is 5G SA if you can find this setting
But the phone should by right running on a default config so that it can detect 5G, shouldn't need intervention

You just changed the SIM card recently?
If it has been a few days, contact GIGA support. There's also a chance they forget to provision 5g for your number which happened to me previously.

 

[ontodhcp]

tks..going to downgrade from my 200GB $15 plan since I don't need so much data. 100GB for $12 more than sufficient.

btw, $12 is before or after GST?

I can confirm the $12 is inclusive of GST.
I downgraded to the $12 plan, and it take effect yesterday, today I receive the bill of $12.

 

[EveMuffins]

I can confirm the $12 is inclusive of GST.
I downgraded to the $12 plan, and it take effect yesterday, today I receive the bill of $12.

tks..received my bill this morning. $12 as well.

 

[Tedicious]

I can confirm the $12 is inclusive of GST.
I downgraded to the $12 plan, and it take effect yesterday, today I receive the bill of $12.

tks..received my bill this morning. $12 as well.

Giga billing date same for everyone?

 

[Kiwi8]

Does upgrading or downgrading the giga plan change the billing cycle date?

 

[Tedicious]

wow the chatbot auto close even b4 a human attend to my query, sibei power

 

[froztheart]

wow the chatbot auto close even b4 a human attend to my query, sibei power

Need to keep trying one, Giga's suport is cui af.

 

[Tedicious]

Finally got a human to talk to me.

Ask her where is the coverage for giga 5G coverage include, she answer "Singapore"
I LOL at her reply.

When ask "even in MRT underground"? She reply, if signal is weaker it will go back to 4G like any telco.
I jitao tell her to answer to the point. She give me the ah lian attitude "What you mean? I answer what"

Giga srsly need to train their staff to be more polite. basic CS oso dun have

 

[highsulphur]

Finally got a human to talk to me.

Ask her where for the 5G coverage include, she answer "Singapore"
I LOL at her reply.

When ask "even in MRT underground"? She reply, if signal is weaker it will go back to 4G like any telco.
I jitao tell her to answer to the point. She give me the ah lian attitude "What you mean? I answer what"

Giga srsly need to train their staff to be more polite. basic CS oso dun have

To be fair, how would she know whether you will always get 5g while underground in mrt?

 

[froztheart]

Finally got a human to talk to me.

Ask her where for the 5G coverage include, she answer "Singapore"
I LOL at her reply.

When ask "even in MRT underground"? She reply, if signal is weaker it will go back to 4G like any telco.
I jitao tell her to answer to the point. She give me the ah lian attitude "What you mean? I answer what"

Giga srsly need to train their staff to be more polite. basic CS oso dun have

Ya, Giga CS like man by Ah Lian. HAHAHHAHAHA
Seems like its always this same person attending to support.
But technically she's not wrongggggggggggggggg

 

[Tedicious]

To be fair, how would she know whether you will always get 5g while underground in mrt?

well, its CS job to know the basic stuff? No?
Giga used to publish a list of places that has 5G coverage but now they taken down.

Tell me whole of SG is covered? like that means deep inside the jungle oso got 5G ah?

 

[sadboy]

StarHub's 5G network primarily offers mostly outdoor coverage.

Indoor coverage is available in selected major malls and buildings, but it is not as widespread as outdoor coverage. My experience no 5G within the older MRT network,

 

[ontodhcp]

Giga billing date same for everyone?

different, it use the date when you first started using their service.

 

[ontodhcp]

Does upgrading or downgrading the giga plan change the billing cycle date?

no, but any change of plan will only take effect on your next billing cycle.

 

[loganrunning]

Tell me whole of SG is covered? like that means deep inside the jungle oso got 5G ah?

quite a few jungle places no 3g, no 4g. won't expect 5g
so better be decent at topo if want to venture there.

 

[sibeiTrolled]

well, its CS job to know the basic stuff? No?

Unfortunately, CS is a cost center so easiest way to cut cost is to purchase cheap and fast service. At this point, it's just cheap and not even fast. Or maybe it just 1 person serving a few companies

Had a better experience with their FB staff at least.
The GIGA Chat is just outright thrash.

 

[Jirachi]

Unfortunately, CS is a cost center so easiest way to cut cost is to purchase cheap and fast service. At this point, it's just cheap and not even fast. Or maybe it just 1 person serving a few companies

Had a better experience with their FB staff at least.
The GIGA Chat is just outright thrash.

What’s this giga chat are you talking about? Never heard of

 

[chaiscool]

Unfortunately, CS is a cost center so easiest way to cut cost is to purchase cheap and fast service. At this point, it's just cheap and not even fast. Or maybe it just 1 person serving a few companies

Had a better experience with their FB staff at least.
The GIGA Chat is just outright thrash.

Moi don't understand this. Why not try to keep your customer happy lol. They prefer customer to move to other mvno? No value in keeping customer meh

 

[sibeiTrolled]

Moi don't understand this

No one can, unless you work at the back office at GIGA

Why not try to keep your customer happy lol.

Probably the higher ups are not looking at retention but instead new sign ups

They prefer they move to other mvno?

They prefer you to move back main line ( starhub)