Starhub Giga

[XxjohnxX]

I just realised that giga does not support call forwarding.

Hi have u port number and can u use your data. I have ported number no data at all. Send many many email no reply

 

[XxjohnxX]

1. Giga uses Starhub network, as they are a sub-brand of Starhub. So far my experience with both Starhub and Giga has been good. No noticeable difference between Singtel and Starhub / Giga. Only major difference I can feel is when entering the lift specifically at my home block, signal drops to H+ and quite a dramatic drop in speed. Somehow this only happens only inside the lift where I stay and it happens at random, not always. All other lifts I entered don't have such issues.

2. Auto Deduct Credit card saved inside the app.

3. Skip the Gino bot. Just press the "Live Chat" button, takes about a minute or two to get connected with a live agent. Service is acceptable for a all digital telco company. I've used it to chat with the Live Agent twice, so far my experience has been a pleasant one.

4. Free Caller ID till Giga changes their policy.

5. No idea.

6. No idea.

How to get to live agent

 

[Sonoda Umi]

Hi I can ask u, I have just port over 2day ago why util now can't use data, I have follow the APN settings still same. Please advise

Has your previous telco SIM has been deactivated? No reception, no data?

 

[x3nor_S]

Hi have u port number and can u use your data. I have ported number no data at all. Send many many email no reply

Have the same issue. Try turn off your phone for 10 seconds and turn on again. Make sure your APN is correct also

 

[Iamdaveed]

Have the same issue. Try turn off your phone for 10 seconds and turn on again. Make sure your APN is correct also

Did you go to the Giga app to activate?

 

[x3nor_S]

Did you go to the Giga app to activate?

Yes need to go app activate

 

[XxjohnxX]

Has your previous telco SIM has been deactivated? No reception, no data?

Yes I have check with them there have cancel my circle line

 

[cruizer_ph]

I ported from RedOne to Giga, no problem with the porting nor with data usage, all good now for 2+ weeks

 

[Sonoda Umi]

Yes I have check with them there have cancel my circle line

Have you went to the giga app?

Better to ask their chat agent for help

 

[Xeon_sg]

Oh dear. That’s another confusion again. If roaming is required to receive sms overseas and Giga does not have, then how do those who reported can receive sms do it?

Receiving SMS does not require roaming.

Also note that Giga provides Data Roaming (much alike M1 Data passport, but cheaper):

https://giga.com.sg/FAQs_Details.aspx?FaqCategoryName=Plans&FaqCategoryId=2
gigaRoam APAC pass comes with 1GB at $5, valid for 5 days when you arrive at your travel destination. The 14 supported destinations are Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam.

gigaRoam ROTW (Rest of the World) pass comes with 1GB at $15, valid for 15 days when you arrive at your travel destination. The 34 supported destinations are Austria, Bangladesh, Belgium, Brunei, Cambodia, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates and United States of America.

 

[xonix]

The above post is both right and wrong.

You DO need roaming otherwise you can't receive SMS as there's no cell network at all.

But I'm guessing Giga is not charging subscribers for the service for receiving SMS while overseas for whatever reason.

 

[Soul77]

So if I just want roaming for the purpose of receiving sms and miss call, is it chargeable?

 

[SibehHL]

Noticed that GIGA have no roaming services available for incoming & outgoing calls Nor allowing outgoing sms. But it’s also a fact that users were able to receive sms while overseas.

So without disputing all the posts to date, can any telecom specialists explain how one can receive sms when the provider does not provide roaming services.

The above post is both right and wrong.

You DO need roaming otherwise you can't receive SMS as there's no cell network at all.

But I'm guessing Giga is not charging subscribers for the service for receiving SMS while overseas for whatever reason.

 

[crystalnox]

Noticed that GIGA have no roaming services available for incoming & outgoing calls Nor allowing outgoing sms. But it’s also a fact that users were able to receive sms while overseas.

So without disputing all the posts to date, can any telecom specialists explain how one can receive sms when the provider does not provide roaming services.

You are “roaming” and connecting to overseas networks but data and voice are disallowed on their networks as there is no agreement with giga to provide them. SMSes can still flow while barring voice and data services, most telcos allow sms delivery regardless for roaming subscribers on their network.

 

[SibehHL]

You are “roaming” and connecting to overseas networks but data and voice are disallowed on their networks as there is no agreement with giga to provide them. SMSes can still flow while barring voice and data services, most telcos allow sms delivery regardless for roaming subscribers on their network.

Best clarification I have seen so far. Thanks.

 

[Picman55]

Looking to sign up for $25 plan. Kindly pm for referral code. Thanks..

 

[ekardo]

oh..giga doesnt support roaming ? meaning if you are overseas and someone try to call you, you will not receive the call ?

 

[x3nor_S]

oh..giga doesnt support roaming ? meaning if you are overseas and someone try to call you, you will not receive the call ?

Search FAQ?

Do you offer roaming calls and SMS packs?
We do not offer roaming calls and SMS packs. Only roaming data services is allowed on the giga plan. Good News! You'll be able to receive incoming SMS for free not just in our 48 supported roaming destinations, but in more than 230 destinations!
Can I make and receive calls and SMSes when I'm roaming overseas?
We do not offer roaming calls (both incoming and outgoing) and sending of outgoing SMSes when you're overseas. Good News! You'll be able to receive incoming SMS for free not just in our 48 supported roaming destinations, but in more than 230 destinations!

 

[Xeon_sg]

The above post is both right and wrong.

You DO need roaming otherwise you can't receive SMS as there's no cell network at all.

But I'm guessing Giga is not charging subscribers for the service for receiving SMS while overseas for whatever reason.

Yes yes, please read the explanation below.
Still back to - Receiving SMS does not require roaming.

You are “roaming” and connecting to overseas networks but data and voice are disallowed on their networks as there is no agreement with giga to provide them. SMSes can still flow while barring voice and data services, most telcos allow sms delivery regardless for roaming subscribers on their network.

Thanks for the detailed explanation. Some pages later, this question will confirm float up again.

 

[Xeon_sg]

oh..giga doesnt support roaming ? meaning if you are overseas and someone try to call you, you will not receive the call ?

RTFFAQ - https://giga.com.sg/FAQs.aspx
You're welcome