Starhub Giga

[007Mi6]

This is bad, I shall wait for my Giga delivery in the evening

 

[xonix]

I never kena such issue because I opted for deliver to my office when I jumped onto to giga. Someone is always there to collect the item.

There was also no COVID19 then.

 

[007Mi6]

Giga delivery called to deliver earlier in afternoon instead of evening. Delivery reasoning is once he knocked and no one response he will go off (to go home, where else).

So this is a matter of delivery trying to squeeze in more deliveries order during office hours and rest more. Is this wrong? Yes and no. After all it is $2 and they need to make the most profit out of this hard work.

 

[saintgtril]

Hey vsvs24 and xonix, thanks! How about already activated - want to align the plan to the calendar month? Welcome anyone else can share any insight.

Hi all, any one manage to align your plan to the calendar month successfully? I was told by Giga staff it is not possible.

To align to calendar month, activate on 1st day of the mth. I got my Giga SIM card at IT fair booth on 28 Nov. I wanted to sync to calendar month.

At first the guy helping me say even if I activate on 1 Dec, eventually it will not coincide because some months have 30 days and some months 31 days. Then a more senior guy came along and say as long as activate on 1st of the mth, will tie to calendar mth. He is right.

I activated on 1 Dec and my billing cycle starts on 1st of every month regardless of whether there is 29, 30 or 31 day.

Edit : To add on, time of activation is important. Eg if you activate at 12pm, the new billing also starts at 12pm. So best to activate during sleeping hours. I activated mine at 1.47am on 1 Dec. So on the 1st day every month at 1.47am my new billing cycle starts.

Never cared about it. Mine resets on 21th every month

 

[jose12345]

Eventually, did you get the sim card? Or did you chose to port to other telco?

Not yet, after I submitted the request to refund through email, they replied me back, asking me to fill up the delivery details and offer to redeliver.

Now waiting for the CSO confirmation of the delivery arrangement. Hoping that it will goes smoothly.

 

[jose12345]

Giga delivery called to deliver earlier in afternoon instead of evening. Delivery reasoning is once he knocked and no one response he will go off (to go home, where else).

So this is a matter of delivery trying to squeeze in more deliveries order during office hours and rest more. Is this wrong? Yes and no. After all it is $2 and they need to make the most profit out of this hard work.

I understand that they're trying to earn more since they're paid based on each successful deliveries made. I'm totally fine if the courier had told giga and me honestly that he was unable to deliver to me during the intended time period. This would no doubt saved me from getting an unpleasant experience.

 

[absolut777]

woah. apparently must be 25th month then port, else kena last month break contract charge.

http://imgur.com/gallery/B0BJOKd

 

[007Mi6]

I understand that they're trying to earn more since they're paid based on each successful deliveries made. I'm totally fine if the courier had told giga and me honestly that he was unable to deliver to me during the intended time period. This would no doubt saved me from getting an unpleasant experience.

My delivery guy for Giga did called early to arrange an earlier time to go my place, which I agreed with him a certain time period.

My other delivery for CMLink just came early without warning during one of my Zoom class session....

 

[SibehHL]

Been using Giga for one month now, switching from M1. Somehow found data usage increased without drastic change in usage pattern.

Might switch to another Telco if I have to do add on every month....

 

[Jurong640]

Been using Giga for one month now, switching from M1. Somehow found data usage increased without drastic change in usage pattern.

Might switch to another Telco I have to do add on every month....

You can try out MR, they recently also launched a $10 plan with 6GB data.

 

[twosix]

Been using Giga for one month now, switching from M1. Somehow found data usage increased without drastic change in usage pattern.

Might switch to another Telco I have to do add on every month....

You can try out MR, they recently also launched a $10 plan with 6GB data.

i recently switched from Giga to MR. Finds MR using more data than Giga, opposite to what u r experiencing right now.

 

[SibehHL]

Had a great M1 package ($20 for 30GB) and enjoyed the good value data passport for overseas use. But in the end, can't take the bad connectivity anymore....

Sometimes the download just take ages, the circle thingy just keeps on turning and nothing happens. Maybe that's why my data usage is less than Giga

i recently switched from Giga to MR. Finds MR using more data than Giga, opposite to what u r experiencing right now.

 

[twosix]

MR is now using M1 network for new signups. I find it is ok and faster than giga. at home, speedtest can hit 100mbps download.

 

[Jurong640]

MR is now using M1 network for new signups. I find it is ok and faster than giga. at home, speedtest can hit 100mbps download.

Which area you at? I've never achieved 100mbps on M1 Network.

 

[tuntun]

Which area you at? I've never achieved 100mbps on M1 Network.

Most likely, MR is using M1 infrastructure for mobile access but int'l gateway is using their own access links.

 

[Hwsemb]

A quick question on monthly giga bill payment using credit card. Say our CC expired, and we didnt update our new CC expiry date and CVV in giga app, will giga inform/penalize us due to "unsuccessful" payment?

 

[lohsenglte]

Which area you at? I've never achieved 100mbps on M1 Network.

I’ve seen before over 200Mbps down on M1 before. Somewhere in Jurong.

https://www.speedtest.net/my-result/i/3733930865

Not as fast download but upload much faster, can't remember where already.
https://www.speedtest.net/my-result/i/3588610472

 

[lohsenglte]

Most likely, MR is using M1 infrastructure for mobile access but int'l gateway is using their own access links.

IP address is MyRepublic not M1?

 

[Jurong640]

I’ve seen before over 200Mbps down on M1 before. Somewhere in Jurong.

https://www.speedtest.net/my-result/i/3733930865

Not as fast download but upload much faster, can't remember where already.
https://www.speedtest.net/my-result/i/3588610472

That's fast. Is it in an open area in Jurong, i think it's because my test are mostly done indoors hence only get 30mbps at most.

I think the other concerns might be the phone I'm using, I'm holding to a 3-year old Galaxy Note8, most probably the number of bands support is lesser than all newer phones available now.

 

[lohsenglte]

That's fast. Is it in an open area in Jurong, i think it's because my test are mostly done indoors hence only get 30mbps at most.

I think the other concerns might be the phone I'm using, I'm holding to a 3-year old Galaxy Note8, most probably the number of bands support is lesser than all newer phones available now.

I think is outdoors too, in NTU compound iirc.

Galaxy Note 8 should support LTE B3/7/8 which M1 is using now. And typically they don’t allow B8 to have CA with B3 and 7 anyway.