Starhub Giga

[MrEdmund]

The port in process is horrible. The whole process is terrible. It has been 5 days since i received and activated my sim card but the port in from starhub is still unsuccessful. Live chat them and the human operators could not give me any reply or updates.
ALSO, Supposed to have Sim card delivered on Saturday 26dec but the app crashed and they don't allow me to select 26dec anymore. Live chat the bot/human and they told me I can only select the next nearest which is 28dec. No choice, I picked 28dec morning but the courier came and left in a minute. There was obviously people at home as the windows were opened. I was in the toilet when he gave me a missed call at 12.41pm and i called back several times at 12.43 but no response. Live chat the bot/human again and rescheduled the delivery on the same day at night. The website states "Your port-in request will be processed within 1 working day upon delivery of your giga SIM." Bu11sh1t.

 

[Angtehkor]

Currently not using giga at the moment although I have take a new $18 pop up plan in 17 Dec 2020 but I still haven't activating the sim card yet.

 

[Kiwi8]

How to terminate Giga line? I login portal to manage the line there is no option to terminate.

The option is 'cancel line / sim services'.

 

[thekh21]

Promo

HI all
on the app now they advertised the promo $9 at start ..how i click on it as it will automatically jump to usage when opening the app.

 

[tks]

The option is 'cancel line / sim services'.

Sorry. I super blur. I meant to post in TPG chat to ask how to terminate TPG line. But I terminate already.

 

[Aion99]

The port in process is horrible. The whole process is terrible. It has been 5 days since i received and activated my sim card but the port in from starhub is still unsuccessful. Live chat them and the human operators could not give me any reply or updates.
ALSO, Supposed to have Sim card delivered on Saturday 26dec but the app crashed and they don't allow me to select 26dec anymore The website states "Your port-in request will be processed within 1 working day upon delivery of your giga SIM." Bu11sh1t.

Collection slots are subject to availability so I don't see the Dec 26 as their issue. Courier unable to contact u, what do you expect? Again who will be so free to wait for u? Porting need to have exactly same address info etc, maybe u not eligible?

 

[saggice]

My porting was a breeze.
Quick and efficient process by Giga

 

[GoodBetterBest]

My porting was a breeze.
Quick and efficient process by Giga

Mine too, actually before i knew it, it was ported. I happened to click on the apps in the evening even before i put the card in. The next day, my old sim not working already. Ported in from Circles Life, FYI.

 

[lohsenglte]

The port in process is horrible. The whole process is terrible. It has been 5 days since i received and activated my sim card but the port in from starhub is still unsuccessful. Live chat them and the human operators could not give me any reply or updates.
ALSO, Supposed to have Sim card delivered on Saturday 26dec but the app crashed and they don't allow me to select 26dec anymore. Live chat the bot/human and they told me I can only select the next nearest which is 28dec. No choice, I picked 28dec morning but the courier came and left in a minute. There was obviously people at home as the windows were opened. I was in the toilet when he gave me a missed call at 12.41pm and i called back several times at 12.43 but no response. Live chat the bot/human again and rescheduled the delivery on the same day at night. The website states "Your port-in request will be processed within 1 working day upon delivery of your giga SIM." Bu11sh1t.

Upon delivery of your giga SIM, you have to activate the line before port in request can be triggered I think.

 

[Kiwi8]

Upon delivery of your giga SIM, you have to activate the line before port in request can be triggered I think.

It depends on whether one chooses a new number or port in at the point of signing up.

If it is a new number, then have to activate the line before requesting port in.

If it is a port in from the sign up, then port in will occur within a day or two after delivery.

 

[chester121]

On the train now and my reception just switched to 5G on giga. Anyone else got this too?

 

[lamerena]

Anyone sometimes encountered got connection and full bar but no internet issue. Is there any fix already set my apn still the same.

 

[BestPilot]

Anyone sometimes encountered got connection and full bar but no internet issue. Is there any fix already set my apn still the same.

Yes and I switched to Grid Mobile.

 

[vsvs24]

On the train now and my reception just switched to 5G on giga. Anyone else got this too?

Which line and which station ?

 

[chester121]

EWL, from around Kallang to Paya after which it dropped to 4G and then 5G again otw to Bedok. At Pasir Ris it showed only 2/4 reception bars of 5G.

Which line and which station ?

 

[queerquirks]

For Giga, bill starts upon receiving sim card or after activation?

Planning to activate and port current number only in a couple weeks time.

 

[vsvs24]

EWL, from around Kallang to Paya after which it dropped to 4G and then 5G again otw to Bedok. At Pasir Ris it showed only 2/4 reception bars of 5G.

I took from Pasir Ris to Aljunied about 1 plus in the afternoon. Maybe because my phone is not 5G. In fact, my experience is opposite. Signal not strong in the train especially before and after Bedok.

 

[vsvs24]

For Giga, bill starts upon receiving sim card or after activation?

Planning to activate and port current number only in a couple weeks time.

Billing starts upon activation at exact date and time. Eg if you activate on 1 Feb at 1am, next billing will be 1 Mar at 1am.

 

[Darkshadows]

Today wanted to sign up with Giga but never got past the billing address and identification part. Tried on both the app and website, and I got error msg like something went wrong or some exception error. Gave up already. I'm going with Gomo. Want to sign up Giga also so difficult, signed up already lagi worse ba.

 

[Angtehkor]

Giga jiak lui de. 1 of my $10 plan purpose to be fully termination on 6 Jan 8.58am today they cancel the termination for me and it 6 Feb 8.58am renew. Luckily I go in and check and noted it is not termination as I want and I do the termination again. My SIM card already throw away in December now they charge me $10 for the line purpose to be terminated. Super dirty Sia.