StarHub MaxInfinity Fiber Optic - Experience

[Gribber]

if only i have the account to test and determine if its actually fiber issue or not

 

[SuperClubby]

Pardon me if this is a known issue. I've just changed to fiber.
Suddenly all my download managers are giving me problem (JDownloader)?
They ran fine previously with cable. I have premium to uploaded.net and they blocked me for 24hrs every time I attempt. They claim that i use "too many ip"??!!
I could run fine with 10 connections per download before without any issue.
Their customer support claims that is starhubs problem. I understand we are on dynamic IP but cable worked fine so why the problem with fiber?
Anyone else has this problem?

Almost the same exact issue with me.... Can't download from certain sites.

 

[ohmygod1986]

Using cable, can help you all test.

 

[Nokius]

Hi monochrom13,

I suggest you post your concern in StarHub Community for staff to assist you. This sounds similar to megaupload issue some time back and it ties back to their commercial interest.

Let StarHub's engineers see the issue and talk to them directly to see if they will understand.

 

[monochrom13]

I've seen a post at JDownloader forum posted by an SG guy having the same problem (I presume starhub user). Starhubs response was that they don't provide help for 3rd party download manager.

I've have tried only 2 connections per download, still no go. Got block for multiple IP after 1-2mins.

Any one tried mipony or IDM (Internet Download Manager). I'll try mipony after 24hr (just kanna blocked again).

btw, can I ask starhub to change me back to cable? Whats the point of fiber if I can't download anything (or constrain to 1 channel per download). Last recontract with starhub. Really cheese off with their service.

 

[monochrom13]

Maybe it's related to this guy's post:



If it's true then the IP which Uploaded.net observes you accessing their site from will keep changing, so it will appear as though you're logging in from too many IPs at one go.

EDIT: I VPN'ed to my Maxinfinity 100Mbps connection, and a constant refreshing of whatismyip.com yielded the same IP and proxy. Needs more testing!

I suspect the their server might have refreshed the IP under high load and drop connections situation. Since download managers automatically tries to re-establish connection once broken. So refreshing of whatismyip might yield the same result.

 

[Sadist4life]

I've seen a post at JDownloader forum posted by an SG guy having the same problem (I presume starhub user). Starhubs response was that they don't provide help for 3rd party download manager.

I've have tried only 2 connections per download, still no go. Got block for multiple IP after 1-2mins.

Any one tried mipony or IDM (Internet Download Manager). I'll try mipony after 24hr (just kanna blocked again).

btw, can I ask starhub to change me back to cable? Whats the point of fiber if I can't download anything (or constrain to 1 channel per download). Last recontract with starhub. Really cheese off with their service.

Just switch when you feel that the time is right. Or you can make them take action by contacting the tech support frequently. I will do my part to contact them about this problem too.

 

[rainbow99]

hi can any bro help to test your starhub connection? My download speed is fine but getting less than 4mbs for upload speed.
StarHub Pte Ltd Singapore

Thanks.

 

[Gribber]

hi can any bro help to test your starhub connection? My download speed is fine but getting less than 4mbs for upload speed.
StarHub Pte Ltd Singapore

Thanks.

where are you trying to upload?

your 4mbs = 4MB/s or 4Mb/s?

what is your subscription plan?

 

[rainbow99]

I was just testing my download/upload speeds using starhub's facility. Anyway, not sure if it's just coincidence and bad luck. I updated to windows 8.1 and then found my upload speed very slow. So tried to reinstall driver. Using edixmax ac1200. Then keep getting bugcode_NDIS_driver.
No problem if I change to Asus ac1200. And now both upload and down speeds are fine.
And it's 4Mbps, on starhub's 200Mbps plan.

 

[lcheowl]

I was just testing my download/upload speeds using starhub's facility. Anyway, not sure if it's just coincidence and bad luck. I updated to windows 8.1 and then found my upload speed very slow. So tried to reinstall driver. Using edixmax ac1200. Then keep getting bugcode_NDIS_driver.
No problem if I change to Asus ac1200. And now both upload and down speeds are fine.
And it's 4Mbps, on starhub's 200Mbps plan.

wired or wifi?

 

[rainbow99]

Using wireless act adapters. Thanks

 

[lcheowl]

Using wireless act adapters. Thanks

Try to do a speedtest on wired first then run wireless at line of sight with the router.

Wireless has a lot of factors causing slow speed and need to eliminate one by one, e.g 2.4ghz band too congested, the no of walls in between the router and your device, the router oyu are using, etc..
.

 

[rainbow99]

Hi thx Bro. Now everything ok using Asus AC adapter. Earlier it could be bad luck Or issue with edimax driver on windows 8.1.

 

[galliano]

Any idea how i can swap my existing Dlink DVG-N5402SP with their new D-Link DIR-865L?

My wifi is terribly bad.

 

[Gribber]

Any idea how i can swap my existing Dlink DVG-N5402SP with their new D-Link DIR-865L?

My wifi is terribly bad.

Call and ask. Note, the 865l does not support voip connection by itself

 

[galliano]

Call and ask. Note, the 865l does not support voip connection by itself

Damn! I need the Digital Voice thingy.

 

[lcheowl]

Damn! I need the Digital Voice thingy.

You call the CSO see whether they willing to let you use the Motorola Voice modem and sway the dir 865l for you.

however, at 2.4ghz, the improvement is not much visible with dir 865l.

If you have device using 5ghz band, then you will see a very big improvement in wifi.

Another solution is to get the RT-N56u, there are a lot of people selling about 100 -120 here. And bridge with your DVP.

 

[Carnage]

Am I allowed to use my own router if i recontract with them?

I understand that they are using a new router now which is worse than the one from huawei.

 

[lcheowl]

Am I allowed to use my own router if i recontract with them?

I understand that they are using a new router now which is worse than the one from huawei.

Yes, you can, you need to tell them during the sign up.

If you are a new user, I think they will still give you 3000 points if you use your own router.