StarHub MaxInfinity Fiber Optic - Experience

[shawn_sboi]

wrong. I am still having digital voice.

Okay. May varies i think.

 

[shawn_sboi]

wrong. I am still having digital voice.

Would like to clarify.

Is it true that starhub can only open 1 port on the ONT?

 

[edwin21]

Would like to clarify.

Is it true that starhub can only open 1 port on the ONT?

each port on ONT is for 1 RSP/ISP, u can't use switch and connect to the ONT, as starhub will only issue out 1 public ip address

 

[SExiao]

I just got a call back from SH's tech guys. Just told them I don't use DV and I want to use my own router. They asked me what router I used and that's it. They said they will get the process rolling and remove the DV from my account. They said it will take a couple of days. Nice and easy.

Err so I just put in my own router then plug and play? Any setting? Need to tell SH?

 

[Gribber]

Err so I just put in my own router then plug and play? Any setting? Need to tell SH?

personal router, personal configuration.

enough said.

 

[shawn_sboi]

each port on ONT is for 1 RSP/ISP, u can't use switch and connect to the ONT, as starhub will only issue out 1 public ip address

Thanks bro for clarifying!

 

[Gribber]

each port on ONT is for 1 RSP/ISP, u can't use switch and connect to the ONT, as starhub will only issue out 1 public ip address

you are right for layer 2 switch.

but not for layer 3 switch

 

[SExiao]

personal router, personal configuration.

enough said.

wah siao... then better dont touch... else later dont even have slow wireless internet to use...

 

[Gribber]

wah siao... then better dont touch... else later dont even have slow wireless internet to use...

ya, most mac people are "technical inclined".

And that is why they bought a mac. They are afraid of meddling with their OS and getting a bunch of nonsense which is created by themselves in the very first place.

oh, did i miss the part that they are super ego persona s well?

 

[SExiao]

ya, most mac people are "technical inclined".

And that is why they bought a mac. They are afraid of meddling with their OS and getting a bunch of nonsense which is created by themselves in the very first place.

oh, did i miss the part that they are super ego persona s well?

haaaa you quite "friendly" to the Mac user... ....

 

[edwin21]

you are right for layer 2 switch.

but not for layer 3 switch

the qns would be how many would get a layer 3 switch? or just get a router + switch

 

[Gribber]

the qns would be how many would get a layer 3 switch? or just get a router + switch

that is why you saw me saying...

ONT > Router > Router.

instead of recommending a layer 3 switch.

 

[Gribber]

haaaa you quite "friendly" to the Mac user... ....

oops. tio sexposed.

 

[edwin21]

I just got a call back from SH's tech guys. Just told them I don't use DV and I want to use my own router. They asked me what router I used and that's it. They said they will get the process rolling and remove the DV from my account. They said it will take a couple of days. Nice and easy.

did they ask you to provide the mac address?

 

[chaz]

did they ask you to provide the mac address?

Nope, they said no need to provide anything. Just plug in my own router and away I go.

 

[edwin21]

Nope, they said no need to provide anything. Just plug in my own router and away I go.

got a call from the starhub maxinfinity tech team, they will be submitting my request to NC to convert to a direct ONT connection and will be done on monday.

The tech guys are much easier to talk to, compared to CSO which require lots of persuasion to get them process the request to allow direct connection. they also mention unless you face problem using their provided router, they won't process any direct connection request.

as confirm by the tech, once converted to direct ONT connection:
- the DV will not be provisionable over fiber, re-provision under VeCM is possible provided the number can.
- you will be able to use any router as you wish.
- starhub will not support any configuration problem you face when using your own router unless the problem arise from ONT to starhub end.
- during the conversion day, you will not be able to use the starhub fiber connection until it is done and it should complete on the day itself.

 

[chercm]

got a call from the starhub maxinfinity tech team, they will be submitting my request to NC to convert to a direct ONT connection and will be done on monday.

The tech guys are much easier to talk to, compared to CSO which require lots of persuasion to get them process the request to allow direct connection. they also mention unless you face problem using their provided router, they won't process any direct connection request.

as confirm by the tech, once converted to direct ONT connection:
- the DV will not be provisionable over fiber, re-provision under VeCM is possible provided the number can.
- you will be able to use any router as you wish.
- starhub will not support any configuration problem you face when using your own router unless the problem arise from ONT to starhub end.
- during the conversion day, you will not be able to use the starhub fiber connection until it is done and it should complete on the day itself.

they doing mine at midnight tonight . hopefully everything is successfully.

 

[Gribber]

- during the conversion day, you will not be able to use the starhub fiber connection until it is done and it should complete on the day itself.

finally they've learnt their mistake on the need to inform the consumers on this.

I gave them a really good smacking for the failure of informing me on such important clause.

 

[Gribber]

they doing mine at midnight tonight . hopefully everything is successfully.

why wouldn't it be?

 

[SExiao]

Nope, they said no need to provide anything. Just plug in my own router and away I go.

oh sweet....

Come to think of it.... think the SH tech guy also happy if more use their own router.... got problem in future, not their problem... they can sit in office and la kopi and tcss and surf HWZ...