StarHub MaxInfinity Fiber Optic - Experience

[albertlee]

jurong west no service

Hmm, no problem here in Taman Jurong.

 

[CoolSilverRider]

Hmm, no problem here in Taman Jurong.

I encountered service down this morning.

By later after my work, i hope they resolved the issue...else they gonna eat their s**t!!!

 

[TrueSpeed]

Starhub Fibre down again !!!!

I encountered service down this morning.

By later after my work, i hope they resolved the issue...else they gonna eat their s**t!!!

Last week SH stated in the paper that it was down for an hour, which is not true, jurong west was down for 3hrs.

Today 7am, no internet connection again... what will be SH excuse for today?

 

[CoolSilverRider]

Last week SH stated in the paper that it was down for an hour, which is not true, jurong west was down for 3hrs.

Today 7am, no internet connection again... what will be SH excuse for today?

They are full of s**t in their pants!..

 

[Michelleang]

Hi everyone

I just got my SH fiber installed and was wondering what is the normal download speed for a 100mbps plan using wired and wireless connection.

My connection
ONT -> DLink router (compulsory gateway) -> Wired computer ==> getting about 60 to 70mbps

ONT -> DLink router -> Wireless iPad ==> getting about 25 to 30mbps (accessing directly in front of the router)

Can any kind soul please give some feedback?

Edit:
Found some download speed from this thread

http://forums.hardwarezone.com.sg/65476389-post910.html

http://forums.hardwarezone.com.sg/65580584-post964.html

http://forums.hardwarezone.com.sg/65334787-post866.html

http://forums.hardwarezone.com.sg/64033978-post630.html

 

[Gribber]

Hi everyone

I just got my SH fiber installed and was wondering what is the normal download speed for a 100mbps plan using wired and wireless connection.

My connection
ONT -> DLink router (compulsory gateway) -> Wired computer ==> getting about 60 to 70mbps

ONT -> DLink router -> Wireless iPad ==> getting about 25 to 30mbps (accessing directly in front of the router)

Can any kind soul please give some feedback?

1. is your wired connection on Gbe or 10/100?

2. using iPad to perform speed test is.... that is what you should get.

I don't see what is wrong with 2.

 

[Michelleang]

1. is your wired connection on Gbe or 10/100?

2. using iPad to perform speed test is.... that is what you should get.

I don't see what is wrong with 2.

Sorry, a computer noob here.

Please explain what does Gbe means?

I connect my computer directly to Lan 3 of the DLink router.

If I used my computer to access wireless, I got 17 to 25mbps speed.

The SH tech got about 30mbps from his netbook.

 

[Gribber]

Sorry, a computer noob here.

Please explain what does Gbe means?

I connect my computer directly to Lan 3 of the DLink router.

If I used my computer to access wireless, I got 17 to 25mbps speed.

The SH tech got about 30mbps from his netbook.

Gbe: 10/100/1000

when you mentioned you used your compter to connect wireless, what is the type of encryption are you using, distance between pc and router and what is the connected speed you've got from your wireless adapter?

 

[Michelleang]

Gbe: 10/100/1000

when you mentioned you used your compter to connect wireless, what is the type of encryption are you using, distance between pc and router and what is the connected speed you've got from your wireless adapter?

I think the DLink router provided by SH should be Gbe.

Type of encryption - how do I check this? (computer > 3 year old)
Distance - 7 to 8m from router
Speed - not sure I understand this part?

 

[Gribber]

I think the DLink router provided by SH should be Gbe.

Type of encryption - how do I check this? (computer > 3 year old)
Distance - 7 to 8m from router
Speed - not sure I understand this part?

The D-Link i already know is Gbe. The thing I have zero idea is your computer. I can't guess what Network Interface Card it is using yah?

Wireless Encryption, who configured it? The Starhub person? Did he configured with WEP/WPA/WPA2 PSK? TKIP or ?

Speed, whenever you are connected to a wireless network, windows will show you the speed you are connected right (though it is never accurate but i will need it for a rough picture on what you are connected as I am not a good guesser)

if you have so many doubts, I think it will be better for you to contact Starhub instead of asking for advice here.

 

[Gribber]

an example of a connection speed from Windows.

for my case as shown, my connected speed is "130Mbps" though again i have to repeat, this is not accurate and definitely not a benchmark for your current speed!

 

[starlust]

Called up starhub 3 weeks ago to setup/activate fibre for me

Gone through 4 to 5 CSOs and not ONE is willing to help to arrange for a setup date.

All are just wanting to say they will call me back, but never do. Everyone just wants to taiji the issue to the next CSO.

With this kind of sucky customer service attitude, cannot help but say that Sinkies are truly unsuitable for this job role.

 

[Michelleang]

The D-Link i already know is Gbe. The thing I have zero idea is your computer. I can't guess what Network Interface Card it is using yah?

Wireless Encryption, who configured it? The Starhub person? Did he configured with WEP/WPA/WPA2 PSK? TKIP or ?

Speed, whenever you are connected to a wireless network, windows will show you the speed you are connected right (though it is never accurate but i will need it for a rough picture on what you are connected as I am not a good guesser)

if you have so many doubts, I think it will be better for you to contact Starhub instead of asking for advice here.

I did ask Starhub, they just ask me to wait for a few more days to see whether my wireless is still at that range.

Thank you for your info..

I just need some feedback from existing Starhub user to check if my wireless is normal.

Edit:
Need feedback on the range of existing Starhub user have on wired and wireless connection.

 

[Michelleang]

Called up starhub 3 weeks ago to setup/activate fibre for me

Gone through 4 to 5 CSOs and not ONE is willing to help to arrange for a setup date.

All are just wanting to say they will call me back, but never do. Everyone just wants to taiji the issue to the next CSO.

With this kind of sucky customer service attitude, cannot help but say that Sinkies are truly unsuitable for this job role.

Calling SH will not help, I know since I was in your shoe before.

Just wait patiently for them to call for the appointment to activate your fibre.

SH activated my fiber after 6 weeks (approx) of signing up fiber with them.

 

[Gribber]

I did ask Starhub, they just ask me to wait for a few more days to see whether my wireless is still at that range.

Thank you for your info..

I just need some feedback from existing Starhub user to check if my wireless is normal.

Edit:
Need feedback on the range of existing Starhub user have on wired and wireless connection.

instead of asking, I believe the first few posts has cover what you need already

 

[Michelleang]

instead of asking, I believe the first few posts has cover what you need already

The first few posts is for the first gateway (Huawei), which may not hold for the second gateway (DLink), that's why I want to check on the range for DLink router.

 

[gigigigi]

Called up starhub 3 weeks ago to setup/activate fibre for me

Gone through 4 to 5 CSOs and not ONE is willing to help to arrange for a setup date.

All are just wanting to say they will call me back, but never do. Everyone just wants to taiji the issue to the next CSO.

With this kind of sucky customer service attitude, cannot help but say that Sinkies are truly unsuitable for this job role.

sinkies or pinoy also same2 rah.

the last time i called starhub cso:

CSO: hallo my name is xxxx how can I help you.
me: hello, I want to terminate my MOL service please.
CSO: ok. can I have you name and IC for verification
me: [give name + IC]
CSO: OK, I see you have maxonline service. What can I help you with your max online?
me: ........ [CSO is really have super short term memory]

 

[Boltersdriveer]

sinkies or pinoy also same2 rah.

the last time i called starhub cso:

CSO: hallo my name is xxxx how can I help you.
me: hello, I want to terminate my MOL service please.
CSO: ok. can I have you name and IC for verification
me: [give name + IC]
CSO: OK, I see you have maxonline service. What can I help you with your max online?
me: ........ [CSO is really have super short term memory]

LOL. Quite sad. Luckily my few experiences with StarHub CSO have been fine so far.

 

[Gribber]

The first few posts is for the first gateway (Huawei), which may not hold for the second gateway (DLink), that's why I want to check on the range for DLink router.

what do you mean?

The first post already told you the speed MarineX is getting already what.

Based on that you should roughly know how much you should be getting.

 

[Gribber]

LOL. Quite sad. Luckily my few experiences with StarHub CSO have been fine so far.

is also human ma.. bo bian~