StarHub MaxInfinity Fiber Optic - Experience

Winston7222

Winston7222

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This is the 2nd outrage I've face since on fibre and not to mention countless other issues with their HW and D-link router!!!! Grrrr!!!

Half-way thru my work and this **** happens again!!!!

Really give up!!!
 
Humster

Humster

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Back to somewhat normal over here in Bukit Panjang. How about you guys?

ORZ said too early....

Outside SG seems to be still dead.
 
Gribber

Gribber

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1 thing i dislike about StarHub

When they cause issue like this...

Their explanation is always template form:
"We also seek your understanding that as like any service provider, maintenance is require to improve the network resiliency and performance for quality service delivery.

Once again, we sincerely apologise for any inconvenience caused and thank you for your patience in this matter."


but when you miss your overdue charges and seek their understanding...

the reply is "PLEASE PAY UP OR RISK HAVING YOUR CONNECTION TERMINATED"


TRULY Singapore. Companies always WIN

:s22::s22::s22:
 
Humster

Humster

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And they never told us what are are issues....

All are blanket under maintenance. Unless its outside problem like underwater cables cut.
 
S

Sadist4life

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Gribber said:
1 thing i dislike about StarHub

When they cause issue like this...

Their explanation is always template form:
"We also seek your understanding that as like any service provider, maintenance is require to improve the network resiliency and performance for quality service delivery.

Once again, we sincerely apologise for any inconvenience caused and thank you for your patience in this matter."


but when you miss your overdue charges and seek their understanding...

the reply is "PLEASE PAY UP OR RISK HAVING YOUR CONNECTION TERMINATED"


TRULY Singapore. Companies always WIN

:s22::s22::s22:
Click to expand...

it's always like that. My internet connection has resumed to normal conditions at 1:36am
 
Humster

Humster

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Sadist4life said:
it's always like that. My internet connection has resumed to normal conditions at 1:36am
Click to expand...

I remember last time on cable a few years back. Without fail 9:15pm instant laggy internet. Will last till 11:05pm, then suddenly everything ok.

Called a few times, claim its peak hour traffic. LOL. Buy 4D, Toto also not that accurate. :s13:
 
Winston7222

Winston7222

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Tampines still down...

They might have screwed something up during their Maintenance on 27th May lor...

Hiaz!!!!
 
Gribber

Gribber

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Humster said:
I remember last time on cable a few years back. Without fail 9:15pm instant laggy internet. Will last till 11:05pm, then suddenly everything ok.

Called a few times, claim its peak hour traffic. LOL. Buy 4D, Toto also not that accurate. :s13:
Click to expand...

nope, i think they already know is a nation-wide issue hence simply redirect the calls away to fix it. No point answering to a call which is likely gonna be having the same question
 
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