I'm not related to contactlens.sg.
I had recently bought two boxes of lenses from them, after which I came across this thread where I read about their customers not receiving their orders after months of waiting. Their Facebook page is also inundated by similar messages.
Naturally I got worried and was prepared to kiss my money goodbye.
But lo and behold, I received my contact lenses today (in slightly less than two weeks)! So, they have not folded after all.
I'm not encouraging anyone to patronise contactlens.sg (though their prices are quite competitive). But I thought I should share my experiences, in the light of the growing number of comments about them not doing right by their customers.
I recently ordered from contactlens.sg on 20th July and my tracking number was still not showing anything on singpost's website by 4th August and I was starting to panic since they did not reply to my emails as well. I was mentally ready to lose my money.
Somehow, they replied to my email today and my lenses arrived today as well. Slightly more than 2 weeks. Interestingly, on the package, the return address was that of "The Optometry Practice SDN BHD" which was another website that I had bought from 2 years ago. Maybe they are all related
but anyway I am glad to receive my lenses as I thought I was scammed.
