The Watch Thread - Part 12

[philipsony]

It really does look like he intentionally set you up la. Nevertheless, being upfront is the best, then no one can lay a trap and back stab you. I sold you my vintage that time I still brought my encyclopedia along to show you everything legit tio boh

i reckon so too
the timing of the carousell policeman that appear out of nowhere and then suddenly the mentioning of of the boss saw the post in hwz in the email

 

[Naoki99]

DXMachina,
That's a fair statement. Putting myself in your shoes and reading this I can understand why you feel that way.
I'm not asking that you take my word for it. If you have a FB account I'd like to invite you to the owners' group, Club Gamma (I don't own the group, by the way), so that you can find out more about the brand, the qualty/ QC and the people behind all these, from the customers themselves. Thanks.

Chipping in with my 2 cents worth. Initially before this fiasco, I thought the name Gruppo Gamma sounded interesting and kinda cool, and wanted to go find out more, the company being pretty new to the watch game and all.

But then, my initial impressions are kind of marred by the poor QC (not isolated case btw), and more importantly, the poor service recovery IMO.

 

[Naoki99]

Sorry binnie, I just wish to clarify one point - the post from GX in the owners' group wasn't quite to seek help from the group, at least this is how I see it. It was a question meant for me, directly. The question was addressed only to me.

Seeing that it was a question meant for me, I responded. Ok, sorry, I should have responded in a more sensitive manner, and while the response was factual it could appear curt. I can learn a thing or two from this.

There have been occasions where members posted there to seek help from the other members, and members were helpful.

Thanks.



QUOTE=binnie;105994699]GX, we know each other and you should know I'm quite objective and I'm not taking sides. I'm also not some random clone. I think there are 2 main issues here.

1. You sought help from the GG FB group. Nothing wrong with doing that. Could the boss have handled the enquiry on FB / sales support email better? I'm sure most would say yes (the FB reply sounded abit curt and the email felt passive aggressive). Nevertheless, the boss came out and acknowledged that he could have handled the situation more delicately and that he'll be more careful in the future. Sure,maybe he doesn't want the backlash of negative feedback to stain the "brand". But at last, he did the right thing anyway.

2. When someone enquired about the watch, you stated "Watch condition perfect". Let's be mature and apply some common sense to this la. "watch" refers to the watch as a whole, not just the case. It's knn obviously not perfect. Just be upfront and state the known defects la. What for waste your time and the potential buyer's time if you know the buyer may not buy it if he knows about the stain. Be upfront and don't withhold information la.[/QUOTE]

 

[a562140]

I thought you were a 1 watch man!

he is - one watch a day !

 

[a562140]

wow i was reading this grupo gamma thing went to sleep, woke up and it became a full blown saga LOL

calm down guys:

1. its only a watch
2. its not a very expensive watch
3. its a microbrand - it doesn't have the same resources as a big company (hence point 2)
4. there's a difference between selling new items and used items. generally used items is the responsibility of seller (caveat emptor)

not supporting anyone here but just saying perhaps better to keep it civil, keep it cool. i'm sure a resolution is easily achievable.

and i hope this doesn't cause a stain (did you see what i did there) on all microbrands rep.

i have a lot of microbrands and i support them all. not sure about you guys but for microbrands unless they are as big as Aquadive, Steinhart (then), Squale - where i expect reasonable customer service - for smaller microbrands i would " buy the watchmaker not just the watch". e.g. Jason of Halios, Elshan of Zelos... transparency and a direct relationship goes a long way for me to take care of unexpected issues.

 

[Crexzz]

No gmt, only world time kym?

 

[knightcover]

In saga thread!

Sent from Xiaomi REDMI NOTE 3 using GAGT

 

[Pagani_Z0nda]

Finally... my turn to say : KYM

http://i30.photobucket.com/albums/c305/MrTM/20170124_171902.jpg[/IMG[QUOTE]

Jin Satki. Kyky[/QUOTE]
Tqtq Gx gor.. :D

 

[Pagani_Z0nda]

I guess...Daytona!

Bro... sorry not daytona. How i wish i can afford one

 

[Golden_Fox]

Good case study for project if I'm still in school

 

[Pagani_Z0nda]

Nice box
Definitely ky

Ky la. Faster show hoot leh.

you buy back your explorer 1? dont tease. waste time.

Thank u bros... i will share once i upload the pics. Disclaimer : Not the Exp 1.

 

[AyuReady]

I personally think at the initial phase of microbrand startup, the personality of the founder will be intertwined with the the watch itself. It is hard for customer to discern the founders conduct from their impression of the watches

Generally it pays for the founders owners to engage their customer well and take care of them. Such goodwill goes a long way towards building the brand and gaining positive word of mouth.

 

[bubblemunche]

Maybe if you haven't noticed, multiple members with low post count popping out just to attack one person tend to look very suspicious.

Your observation is spot-on, and I understand your suspicions.

My post wasn't meant to attack Gaoxing. I have been a lurker here at the watch sub-forum for a really long time and I very much appreciate his insights, as well as the many sharing by everyone here. The diversity of views make the discussions dynamic and that is definitely positive.

I merely wanted to point out that it would be fairer to both buyer and seller if the item's condition is clearly stated in a sale listing. This allows the buyer to know exactly what he is getting, and also saves the seller time in the event the buyer declines the watch upon inspection. Win-win.

Note that my post did not in anyway defend Grumpo watches. I have never owned nor do I intend to own one because the design does not appeal to me in the slightest way. The QC issues highlighted makes it even more unlikely.

 

[a562140]

I personally think at the initial phase of microbrand startup, the personality of the founder will be intertwined with the the watch itself. It is hard for customer to discern the founders conduct from their impression of the watches

Generally it pays for the founders owners to engage their customer well and take care of them. Such goodwill goes a long way towards building the brand and gaining positive word of mouth.

especially in this world of social media where small things can escalate and blow up easily. omega's speedy tuesday limited edition 2 hr sellout was another example of poor PR.

the online guys benefited but at the expense of all the boutique customers that they had to set up a special email to handle the unhappy customers who have relationships with boutiques.

apparently they are announcing new limited edition models at the SIHH to appease the boutique faithful, and some speculation that it is a speedy tuesday+ but we'll see.

 

[AyuReady]

Hahah didn't know there were unhappiness from their regular customers.

Where u read about this? Interested to follow up on this dev

especially in this world of social media where small things can escalate and blow up easily. omega's speedy tuesday limited edition 2 hr sellout was another example of poor PR.

the online guys benefited but at the expense of all the boutique customers that they had to set up a special email to handle the unhappy customers who have relationships with boutiques.

apparently they are announcing new limited edition models at the SIHH to appease the boutique faithful, and some speculation that it is a speedy tuesday+ but we'll see.

 

[cichlid]

wotd - Squale

 

[jonleelk]

I personally think at the initial phase of microbrand startup, the personality of the founder will be intertwined with the the watch itself. It is hard for customer to discern the founders conduct from their impression of the watches

Generally it pays for the founders owners to engage their customer well and take care of them. Such goodwill goes a long way towards building the brand and gaining positive word of mouth.

Elshan@Zelos is very good at this. Unfortunately I don't own any Zelos yet to support him. Pre-ordered a new model once, but that watch went into huge delay due to production fault, and my interest faded.

Emailed Elshan to request to cancel my order. He refunded a slightly higher price from what I paid to compensate the conversion charges (lower USD when he refunded me compared to when I ordered). Even though I still loose out slightly overall (was using paypal conversion rate to pay ... didn't know can choose bank conversion in paypal then), his move wins me over.

Hope he can comes out with a new watch that I cannot resist in future!!!

 

[indigo22]

I thought you were a 1 watch man!

well.....
ok la, 4 watch man!

 

[indigo22]

btw, you guys really dont need sleep de ah?

see la, even pagani_zonda scared to upload his hoots le

 

[bwaysaikryptonite]

eee sell watch with stain and still track record..lucky moi neber buy ani watch from flippers otherwise dio cheng