TPG Technical Discussion Thread

[reddevil0728]

Really rubbish system, forget password doesn't work at all. Even the MVNOs have better UX than TPG.

I'm just going to let it lapse and expire.

I don't think u can just let it lapse. might have to go in and click though.

 

[reddevil0728]

Thank you for choosing TPG for your mobile needs. We are pleased to inform you that we have launched our commercial service as of 31 March 2020. Please visit www.tpgmobile.sg for details on our new TPG 50GB SIM Only Plan.

You are currently subscribed to the following free service trial plan:

Your current service trial plan will expire on 30/05/2020 00:00:00. To migrate to our TPG 50GB SIM Only Plan, or cancel your current service trial plan with TPG, please visit My Account before 30/05/2020 00:00:00. Click on Mobile Management>Plan Renew to migrate to our 50GB SIM Only Plan.

Got a question? Drop us an email at support@tpgmobile.sg.

We look forward to making your TPG experience a happy one.

Kind regards,
TPG

#########
My tpg number that i apply on beginning of October 2019 also expired on 30may.
No 1 year free trail.

Did they promise 1 year free trial from that date?

 

[007Mi6]

My tpg number that i apply on beginning of October 2019 also expired on 30may.
No 1 year free trail.

Free, is not contract. You didn’t pay, so move on.

 

[lohsenglte]

Thank you for choosing TPG for your mobile needs. We are pleased to inform you that we have launched our commercial service as of 31 March 2020. Please visit www.tpgmobile.sg for details on our new TPG 50GB SIM Only Plan.

You are currently subscribed to the following free service trial plan:

Your current service trial plan will expire on 30/05/2020 00:00:00. To migrate to our TPG 50GB SIM Only Plan, or cancel your current service trial plan with TPG, please visit My Account before 30/05/2020 00:00:00. Click on Mobile Management>Plan Renew to migrate to our 50GB SIM Only Plan.

Got a question? Drop us an email at support@tpgmobile.sg.

We look forward to making your TPG experience a happy one.

Kind regards,
TPG

#########
My tpg number that i apply on beginning of October 2019 also expired on 30may.
No 1 year free trail.��

Yours maybe the 6 month free trial version. Some time in October 2019, they changed the policy from 12 months to 6 month.

My July 2019 one still have full 12 months, never receive the email. The January and May 2019 ones all got already, which is expected.

 

[WTS008]

Forgot my pass, keep try reset nothing. Email them also nothing. Win already...

 

[P R N D]

Log in and check, this is what i see, no detail no option to opt out also.
Lousy system. Foresee future problems.

Heng... Moi got no such problem.

Sent from Mercedes-Benz E250 using GAGT

 

[findinglaserprinter]

I don't think u can just let it lapse. might have to go in and click though.

Can't go in if their reset password don't work, and customer service don't reply me. If they charge me I'll just file a chargeback

 

[andyhtc]

I just received a notification on my free trial expiry and the cancellation looks like the one below. I have terminated it but should be back by August with port in

Dear XXX,

Thank you for subscribing to TPG's service trial plan.

We wish to inform you that your service trial plan for the following will be expiring soon:

Account User ID: X

Mobile Number: X

We would like to invite you to renew your plan with us by migrating to $10 TPG 50GB SIM Only Plan. Please indicate your preference below:


I would like to migrate to TPG 50GB SIM Only Plan after my service trial plan has expired

I would like to terminate my service trial plan after it has expired

 

[jtdcjtdc]

^ The above is actually already choiced in the options within
https://novus.tpgmobile.sg/novus-csm/tpgsg/index

Mobile Management, Plan Renew

even if yours havent expired yet.

 

[jtdcjtdc]

Dun have. Just that after 50GB no more unlimited data at throttled speed like the trial.

What I know here is when the 50GB ran out, there would be $1 per GB charge to your My Account balance. Surely that is unthrottled, but when there is no balance, then what is the throttled speed?

 

[SibehHL]

When there is no balance... It simply means no more data until you buy more

What I know here is when the 50GB ran out, there would be $1 per GB charge to your My Account balance. Surely that is unthrottled, but when there is no balance, then what is the throttled speed?

 

[xiaofan]

^ The above is actually already choiced in the options within
https://novus.tpgmobile.sg/novus-csm/tpgsg/index

Mobile Management, Plan Renew

even if yours havent expired yet.

Yes this is correct.

I just chose the termination option. My subscription was for six month only starting Jan 2020.

And then it says, "Thanks for your confirmation to terminate your service trial plan once it has expired.

We will email you once it has been successfully terminated."

 

[Goddofinga]

guys those considering... i advise DONT use TPG.. regret after just 1 day use...

CANT SEND SMS! I'm using IP8. (OTP Take hours!)

CANT RECEIVE SMS! (Cant receive from MINDEF 72255)

 

[hereiam7788]

What I know here is when the 50GB ran out, there would be $1 per GB charge to your My Account balance. Surely that is unthrottled, but when there is no balance, then what is the throttled speed?

only throttled speed has trial. Actual plan $10, there is no throttled speed since it will on pay per use after 50GB.

however, without the mobile app to monitor usage, it is not convenient in monitoring usage.

 

[hereiam7788]

guys those considering... i advise DONT use TPG.. regret after just 1 day use...

CANT SEND SMS! I'm using IP8. (OTP Take hours!)

CANT RECEIVE SMS! (Cant receive from MINDEF 72255)

i think everyone should know this. you cannot use this plan as primary line, it is only good for pure data plan to be on a secondary devices like ipad etc.

 

[Goddofinga]

i think everyone should know this. you cannot use this plan as primary line, it is only good for pure data plan to be on a secondary devices like ipad etc.

anyone know if can port out immediately after 30 days usage? i thinking port out around 25 days to myrepublic or GIGA... TPG is worst than prepaid card in 3rd world countries.

 

[Jurong640]

anyone know if can port out immediately after 30 days usage? i thinking port out around 25 days to myrepublic or GIGA... TPG is worst than prepaid card in 3rd world countries.

If you need all the smses to come in and you need immediate port, head down to MyRepublic shops now to do the porting and you will get the SIM card on the spot. Since you have already paid $10, and no contract, you can port out even just days of using.

Tpg is now good only for data, even some fixed line or customer hotlines can't be called.

 

[thiamhui]

guys those considering... i advise DONT use TPG.. regret after just 1 day use...

CANT SEND SMS! I'm using IP8. (OTP Take hours!)

CANT RECEIVE SMS! (Cant receive from MINDEF 72255)

Just setup a line on my kid's phone, no issue receiving the OTP for Whatsapp... Phone is Xiaomi Mi A1, btw...

 

[mankind66]

guys those considering... i advise DONT use TPG.. regret after just 1 day use...

CANT SEND SMS! I'm using IP8. (OTP Take hours!)

CANT RECEIVE SMS! (Cant receive from MINDEF 72255)

Tpg is very choosy on phones, works fine on selected phones only like xiaomi

 

[caesium5]

....

..., even some fixed line or customer hotlines can't be called.

I can confirm this. My bro using TPG cannot call my home fixed line.

Understand from TPG customer service that if the fixed line is ported over (eg my fixed line is from old Singtel to M1 broadband fixed line) it will not work.