TPG Technical Discussion Thread
- Thread starter Asphodeli
- Start date
Maybe faster if you cc: IMDA ?
This company really has a big screw up admin team.
The trail plan still running FOC. No point to subscribe with them.
TPG's support is the worst telco service I had ever encountered.
Sometime in July 20, I registered a new mobile line at TPG website, when prompted to make payment, I used my credit card to pay but their website prompted some error message stated that the transaction cannot go thru. I tried making payment another time, but still having the same error. So I couldn't process further, and since I didn't receive any email notification for the new TPG account creation, I thought there is no go on the registering of TPG account.
Weeks later, I found out 2 credit card transactions was done and 2 sum of money was paid to TPG. I emailed to support@tpgmobile.com.sg for assistance. No reply from TPG after waited for a week, so I resend email and still the same. After 3rd email to TPG, I still never receive a single reply. As TPG doesn't provide phone number to call for support except email, I have no other way to pursue further.
Since the deducted amount is not a huge sum to further waste my time, so I will treat it as lesson learnt to avoid TPG from now onwards, and I'm just wanted to share my encountered to everyone who see this post.
Thanks for your reading.
Sometime in July 20, I registered a new mobile line at TPG website, when prompted to make payment, I used my credit card to pay but their website prompted some error message stated that the transaction cannot go thru. I tried making payment another time, but still having the same error. So I couldn't process further, and since I didn't receive any email notification for the new TPG account creation, I thought there is no go on the registering of TPG account.
Weeks later, I found out 2 credit card transactions was done and 2 sum of money was paid to TPG. I emailed to support@tpgmobile.com.sg for assistance. No reply from TPG after waited for a week, so I resend email and still the same. After 3rd email to TPG, I still never receive a single reply. As TPG doesn't provide phone number to call for support except email, I have no other way to pursue further.
Since the deducted amount is not a huge sum to further waste my time, so I will treat it as lesson learnt to avoid TPG from now onwards, and I'm just wanted to share my encountered to everyone who see this post.
Thanks for your reading.
You will have to contact your bank.
Normally if this happens, the merchandise will request you to contact your bank since their side is a declined your order.
If you are using GrabPay or other prepaid MasterCard, you can always live chat with them.
Normally if this happens, the merchandise will request you to contact your bank since their side is a declined your order.
If you are using GrabPay or other prepaid MasterCard, you can always live chat with them.
magix
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Didn't recall SMS need any configuration to work.
lohsenglte
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Could have been that your SMSC is set wrongly.
chenaz
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