Sorry want to rant abit ..
My quarter goes like this for past one yr..
Eg.. Aug, sep, oct.. Then nov statement receive the rebates the moment i see the statement.
Then nov, dec, jan.. Then february statement.. NO REBATES CREDITED?!
Called them..they say FORGOTTEN to credit.. I receive the paper statement show cash rebate earned under Rewards Summary my rebate amt but nv credit to me.. So CSO said sorry by nxt statement date will credit for me the rebate..
Come march statement.. NO REBATE! physical statement show the amt under reward sunnary still there but nv give me.. Wrote in last fri, till nw nv call back.. Today call in.. Alot of waiting in between..
This time the CSO initially tell me to wait for nxt quarter (wtf seriously) but after aruing n on hold for damn long, he came back n said "u shdnt have paid ur last statement balance of $500 (example) full, u shd hv paid $420 (eg if my rebate $80).
Last mth say forgotten, this mth say i pay too much when i simply follow my statement balance since they didnt give me my rebate like previous quarters im a fixed date..
So i insist i want the rebate credited as i hv bad experience so far with only uob cards. He juz keep say pay my current mth statement balance minus the rebate amount.
Anyone doing that at the moment?
I told him to mail me a letter regards to this procedure. Arbo ltr pay less they any how charge me late fee like last time bu shi jia lat?
Too bad i hv instalment on-going till july, wish to cancel the card. Anyone noe theres any way to cancel it like repay the instalment full amount? Im having serious trust issue with this ultimate clawback king bank.