Because I saw more than once how improperly description and nature of the problems are communicated to team members by landscape users (mostly) and by team members itself (quite frequently) I propose introduction of following rules to reduce amount of wasted time in email ping-pong thread trying to understand what the hell is going on and what is wrong.
When someone says ‘there is a problem’ there must be clear and elaborate description of the problem so the person fixing the problem can at least know where to start. Otherwise, that email goes automatically into trash and there will be no action taken.
Examples of incorrect messages about problems:
1. It does not work (without telling what exactly and where does not work)
2. There is an error in app (without telling which app it is and what is the nature of the problem)
3. There is a problem on project gateway (without telling nature of the problem, where exactly it manifests)
4. I saw an error yesterday.
5. There is something wrong with VPN connection
6. System is slow
7. I do not like it.
Especially about #7 - you know, you have to live with it.
Examples of proper communication:
1. PXXX_vsvXXXXX virtual machine does not have internet access, but I can ping other VMs in the landscape
2. PXXX_vsvXXXXX virtual machine network interface(s) shows disconnected
3. PXXX_vsvPGW00’s landing page does not have entry information about XXX’
4. PXXX_vsvPGW00’s landing page: when I click on RDP (JAVA, ABAP, ect) links I get ‘page can not be displayed’(other error with detailed description).
5. Credentials (this_username/this_password) to log on to PXXX_vsvXXXXX VM’s OS do not work.
6. Credentials (this_username/this_password) to log on to PXXX landscape via VPN connection do not work.
Following above mentioned rules for team members (first of all) will greatly reduce time spent on problem clarification and will greatly speed up problem resolution.
In other words, in English - if you want your problem to be resolved, learn how to adequately and comprehensively write problem description.
I expect you to be professionals.
