ViewQwest Fiber Broadband Official Thread - Part 6

[Proximus]

no issues in NE too

 

[Mach3.2]

north side ok also. no gateway down events.

 

[salmonella]

Update on the S800e sfp+ ONU

setup was a 3 mins affair with their tech. patient guy too. kudos

You cannot hot swap between the sfp+ ONU and their provided ONT/ONR. (this was from the tech, didn't bother to test personally to verify)
Their system can only load ONE config at anytime. If you want to switch you have to call their tech.
Given that the process is a 2-3min event not really an issue.

Works out of the box with my production setup.
For my test setup with bpi-r4, on the latest mainline openwrt kernel 6.6.52. the module is not detected at all. On mediatek 5.4 openwrt sdk, it is detected and works out of the box. Also tested it on a cheapo 2.5G swtch with 2sfp+ ports. the module works fine with the switch acting like a a media converter.

Did you manage to resolve this with the BPI-R4? Or still using the cheapo switch as a media converter?

Are there any other XGSPON ONU that are suspected to be compatible with VQ's 10G service?

 

[xiaofan]

Did you manage to resolve this with the BPI-R4? Or still using the cheapo switch as a media converter?

Are there any other XGSPON ONU that are suspected to be compatible with VQ's 10G service?

I believe there is no successful report of using other XGS-PON ONU to replace the Huawei XGS-PON ONU stick for VQ. No point as well since S$99 top-up is a very reasonable price to pay for this use case.

BTW, there is also no successful report of using other XGS-PON ONU to replace the ONR used by Singtel/WC or the ONR used by Starhub. On the other hand, there are quite some successful stories of using GPON ONU to replace the GPON ONR used by Singtel/WC. So I guess XGS-PON ONR may be more difficult to replace than GPON ONR.

 

[salmonella]

It's absolutely true that $99 is a reasonable price.

But if someone already had another XGSPON module for some reason, perhaps they could just try it.

Also, the s800e ONU doesn't work with the BPI-R4. So if someone had another ONU, it's worth trying it rather than adding a "media converter".

Not very compelling use cases to be sure, but it is there.

 

[GlassDoor]

if you still have your soldering iron around there is a hardware workaround to the xgspon sfp+ module issue on the bpi-r4.
check bpi-r4's forum. From what I am aware of software workaround is not possible.

actually just don't use bpi-r4 if you want to use s800e. why need to look for alternate xgspon? where support is highly unlikely

 

[Desmo16rr]

Anyone else starting to get issues with the SFP+ module? Mine is now causing regular packet loss, high latency and regular disconnects. Over the last 24 hours I've had about 20 disconnects. I was wondering if the module was sustainable given the heat it seems to run at. I have it plugged into unifi dream machine max.

 

[geylynd]

Anyone else starting to get issues with the SFP+ module? Mine is now causing regular packet loss, high latency and regular disconnects. Over the last 24 hours I've had about 20 disconnects. I was wondering if the module was sustainable given the heat it seems to run at. I have it plugged into unifi dream machine max.

typical XGSPON stick overheat issue. Need active fan cooling especially in Singapore.

 

[geylynd]

if you still have your soldering iron around there is a hardware workaround to the xgspon sfp+ module issue on the bpi-r4.
check bpi-r4's forum. From what I am aware of software workaround is not possible.

actually just don't use bpi-r4 if you want to use s800e. why need to look for alternate xgspon? where support is highly unlikely

it is just because the stick boots too slow so that when the stick is inserted, the system hasn’t completed its startup process and cannot pull down the mod-def0 voltage, resulting in the absence of a 3.3V power supply.

Easy solution: by using tweezers to short the stick and manually supply power, the 3.3V line becomes active. Once the stick has started up, you can remove the tweezers. The BPI R4 will then continue providing power until the next shutdown and restart.

Hardware mod solution: replace the bpi-r4's MOSFET with a zero-ohm resistor, or alternatively, just use a jumper wire.

 

[GlassDoor]

it is just because the stick boots too slow so that when the stick is inserted, the system hasn’t completed its startup process and cannot pull down the mod-def0 voltage, resulting in the absence of a 3.3V power supply.

Easy solution: by using tweezers to short the stick and manually supply power, the 3.3V line becomes active. Once the stick has started up, you can remove the tweezers. The BPI R4 will then continue providing power until the next shutdown and restart.

Hardware mod solution: replace the bpi-r4's MOSFET with a zero-ohm resistor, or alternatively, just use a jumper wire.

solution is documented on bpi-r4 forum. I use a even more cheapskate solution. I use aluminum tape!
but doesn't this qualify as poorly implemented hardware? on the bpi-r4 or s800e? And given bpi-r4 is the only device I have that fails to work with s800e. i am pointing finger at the bpi-r4!
bpi-r4 is honestly not ready in a production environment (this issue and others). good if you know what you are doing and using it in a dev/lab/testing environment. And for the price and openwrt support. Maybe it's worth your time. Again, people need to know what they are doing.
filogic 880's offload capabilities can do 10G NAT/forwarding without breaking a sweat!

 

[Evil_Boss]

i didnt pay bill for 2 months lol, kena hit with reactivation fee $80 cannot waive haiz.

story is that my UOB card lost, requested for a new one so card number changed. emails went to an email i do not frequently check.

then the disconnect is not immediate, so first month was happily using wifi but unpaid... then went for holiday for 10 days... came back no wifi so decided to check emails... and realise overlook

 

[sglandscape]

i didnt pay bill for 2 months lol, kena hit with reactivation fee $80 cannot waive haiz.

story is that my UOB card lost, requested for a new one so card number changed. emails went to an email i do not frequently check.

then the disconnect is not immediate, so first month was happily using wifi but unpaid... then went for holiday for 10 days... came back no wifi so decided to check emails... and realise overlook

Another reason for sticking with the bigger telco, they tend to better understand such "hardships" or unexpected things can happen and would waive such charges within reasonable bounds. The smaller players have much leaner customer service teams that won't bother to assess.

 

[SaLvAtoOo]

this speed normal?

Speedtest by Ookla
Server: ViewQwest - Singapore (id: 2054)
ISP: Viewqwest
Idle Latency: 3.97 ms (jitter: 0.03ms, low: 3.92ms, high: 4.05ms)

Download: 8141.52 Mbps (data used: 7.3 GB)
8.80 ms (jitter: 2.47ms, low: 4.88ms, high: 50.94ms)
Upload: 2184.72 Mbps (data used: 1.4 GB)
4.51 ms (jitter: 0.82ms, low: 3.92ms, high: 7.92ms)

 

[xiaofan]

this speed normal?

Download normal, upload slow, seems to be a common problem for VQ users. It could be a VQ SpeedTest server issue and you can try different speedtest servers.

 

[xiaofan]

Download normal, upload slow, seems to be a common problem for VQ users. It could be a VQ SpeedTest server issue and you can try different speedtest servers.

Just checked out VQ OOkla SpeedTest server and it is okay from my Singtel 5Gbps line. I also compared it with MyRepublic OOkla SpeedTest server and both are comparable.

root@OpenWrt:~/ookla# ./speedtest -s 2054

   Speedtest by Ookla

      Server: ViewQwest - Singapore (id: 2054)
         ISP: Singtel Fibre
Idle Latency:     2.93 ms   (jitter: 0.13ms, low: 2.85ms, high: 3.13ms)
    Download:  5428.73 Mbps (data used: 7.1 GB)
                  2.47 ms   (jitter: 0.20ms, low: 2.12ms, high: 2.96ms)
      Upload:  4938.80 Mbps (data used: 2.4 GB)
                  7.32 ms   (jitter: 0.51ms, low: 2.24ms, high: 9.49ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/296a6e5a-af9d-4c08-96f1-290585342d55

root@OpenWrt:~/ookla# ./speedtest -s 5935

   Speedtest by Ookla

      Server: MyRepublic Singapore - Singapore (id: 5935)
         ISP: Singtel Fibre
Idle Latency:     1.97 ms   (jitter: 0.21ms, low: 1.80ms, high: 2.19ms)
    Download:  5415.86 Mbps (data used: 5.0 GB)
                  1.76 ms   (jitter: 0.22ms, low: 1.40ms, high: 2.54ms)
      Upload:  4939.06 Mbps (data used: 2.3 GB)
                  7.87 ms   (jitter: 0.74ms, low: 1.68ms, high: 9.09ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/0f09a639-08bc-4129-8dd3-bddc31335844

 

[overratedplot]

I just tried, and 4300Mbit up seems to be the limit. Funnily enough I'm getting higher speeds to speedtest servers from other providers then to ViewQwest's own one.

Definitely seems like something went wrong on the ViewQwest side. I had a lot of packet loss yesterday night, and I just got an e-mail informing about urgent network maintenance from 1am to 3am on 19 December.

 

[ShrmnK]

Anyone else starting to get issues with the SFP+ module? Mine is now causing regular packet loss, high latency and regular disconnects. Over the last 24 hours I've had about 20 disconnects. I was wondering if the module was sustainable given the heat it seems to run at. I have it plugged into unifi dream machine max.

It’s probably not your module. I been getting packet loss for 1 min windows every 3-5 min since 11 December 8.30pm. Each episode lasts for about an hour, then it will stabilise for some 4 hours.

On Fibrehome ONT and my pings were still dropping in the same pattern. Tried again with direct ONT connection to my laptop and same behaviour - been on and off VQ tech support hotline until I saw the email about the maintenance.
Will plug VQ ONT back in later today to see if the maintenance fixed things! (Luckily my other ISP contract hasn’t run out so I could fallback to it meanwhile)

 

[salmonella]

Waiiit. Where do you get an email about network maintenance? I only receive ads, billing invoices and sucessfull payment.

I'm super frustrated now because it is practically impossible to connect to ssh to my home from the internet.

HOST: vmixxxxx.contaboserver.net Loss%   Snt   Last   Avg  Best  Wrst StDev
  7.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
  8.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
  9.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                          100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- 137.59.x.x               90.0%    10    3.1   3.1   3.1   3.1   0.0

This kind of thing doesn't happen at MR right? Feel like jumping ship liao

 

[ShrmnK]

Quick update - network maintenance didn’t help my issue. Called VQ up and they said they will take note but no actionable - maybe cos it’s weekend crew?

I have second ISP with MR and comparatively recent weeks it’s more stable, but around middle of the year it was the opposite; which was why I got VQ initially as backup ISP in the first place - couldn’t afford the downtime.

If high availability is your priority then you should get two/multiple ISP rather than completely jump ship

 

[docomospur]

Any MAX subscribers there have problems logging in via VQ? I can log in using SingTel but cannot do so via VQ.