ViewQwest Fiber Broadband Official Thread - Part 6

[Psycovirus]

My first time with VQ. It is so laggy even with a 10gbps plan

I feel like it would be better off with a 1gbps plan now. Any steps I can take to eliminate this lag away

I think it's VQs side that is having issues.

I have rebooted my ONT a few times. I have checked connection between my PC and router, it's very stable.

However, I am getting some packet-loss between VQ service and my router and its very intermittent. Using Speedtest don't show any of this issue. Loading websites can be very slow at times.

 

[Godeau]

I'm getting intermittent sluggish internet performance as well after the recent big downtime, likely due to packet loss too, kinda busy atm to perform any troubleshooting.

It's a joke when my mobile 4G is much more seamless than my home internet..

 

[lunaraven]

Do you have their SecureNet VAS?

I think it's VQs side that is having issues.

I have rebooted my ONT a few times. I have checked connection between my PC and router, it's very stable.

However, I am getting some packet-loss between VQ service and my router and its very intermittent. Using Speedtest don't show any of this issue. Loading websites can be very slow at times.

 

[yosemi]

Doesn't anyone have ipv6 setup? I just got IPv6 assigned to me, when I turn on ipv6 dhcp, I still don't get ipv6

I am using ipv6 online tester to chk

 

[omelet]

Doesn't anyone have ipv6 setup? I just got IPv6 assigned to me, when I turn on ipv6 dhcp, I still don't get ipv6

I am using ipv6 online tester to chk

Their DHCPv6 doesn't work for me as well. Need to set static IP in my router using the given IPv6 then it will work.

 

[Qubicfactor]

Doesn't anyone have ipv6 setup? I just got IPv6 assigned to me, when I turn on ipv6 dhcp, I still don't get ipv6

I am using ipv6 online tester to chk

Mentioned a few times that VQ's IPv6 settings has to be set manually, not via DHCP.

 

[Psycovirus]

Is ViewQwest this incompetent now?

Received a notice about a 10 minute Emergency Network Maintenance for 31st October which is Today but 2am to 3 am means it is in the past. Saturday is 1st November.

And in the Activity Details, it says 30th October which was yesterday.

Are they drunk or what? So when is the actual maintenance?
1st Nov, Saturday 2 am to 3 am??

 

[morimorimori]

Cut n paste

 

[Psycovirus]

There was no interruption on my Viewqwest fiber from 2am to 3am.

 

[Godeau]

Just got interrupted for about 5mins++; my phone stated that my connected wifi has no internet connection. Whether it is related to the emergency maintenance or not, no one knows vq nowadays is just erratic

 

[SKinny86]

Is ViewQwest this incompetent now?

Received a notice about a 10 minute Emergency Network Maintenance for 31st October which is Today but 2am to 3 am means it is in the past. Saturday is 1st November.

And in the Activity Details, it says 30th October which was yesterday.

Are they drunk or what? So when is the actual maintenance?
1st Nov, Saturday 2 am to 3 am??

Ya when I saw the email also stun. Can't even comms properly

 

[SKinny86]

Just got interrupted for about 5mins++; my phone stated that my connected wifi has no internet connection. Whether it is related to the emergency maintenance or not, no one knows vq nowadays is just erratic

Got interrupted in the West too. Now surviving over mobile wifi

 

[cyberet]

my logfile indicated it was down on 2 Nov 2025 between 4.08am and 4.13am
Subject date correct, but timing is wrong.
Email content date wrong, but timing is almost correct.

 

[dethangel]

Firewall logs show my side to be 2Nov - between 0150-0153 that my connection did a failover.

Someone forgot to update the date before sending notification out?

 

[ishtaber]

Viewquest down

 

[Qubicfactor]

I'm getting intermittent sluggish internet performance as well after the recent big downtime, likely due to packet loss too, kinda busy atm to perform any troubleshooting.

It's a joke when my mobile 4G is much more seamless than my home internet..

Usually packet loss or laggy is due to Freedom DNS.

Securenet has little/no impact on performance.

 

[AhSoon2010]

The only reason I'm staying with VQ is because of the static IP. Want to jump but don't know where to jump to. All other ISPs have their fair share of problems.

I hope you didn't get their SecureNet service and cancel after the trial.
See bolow,
My review for ViewQwest at Trustpilot below,

I subscribed to static IP and they give secureNet free for 6 months, when 6 months up, I terminated SecureNet and never expect the termination caused my static IP that I have used for 6 moths suddenly changed. It disrupted my server which is connected to factory production. Please do not subscribe to SecureNet with static IP if you have no intention to continue after the free trial.
I have negative balance in my invoice for many months, and they didn't use it to offset the bill until I made noise, and they said they will do it on next invoice. I asked billing dept why? No answer for this.
When I want to change my payment mode from annual to monthly, they said I can't base on their terms and conditions.
I made a complaint in their community forum, and they suspended my account even though I have presented the factual events.
This company is really very bad. Never switch to ViewQwest if not you will regret along the way 100%!

 

[sakakazu]

Just re-contracted, upgraded from my old 1Gbps no router plan (no longer available; paying $40 per month if I don't re-contract, which is stupid) to a 3Gbps plan. Some info here for people interested:

Was planning to switch to a different ISP, but ViewQwest told me that I won't get any of that "discount for the first 12 months" bullcrap if I recontract; it's straight up $30 every month for 2 years and first two months are waived. Works out to be $27.5 per month on average, so slightly cheaper than the secret deal last year. No FairPrice voucher this time though.

This deal is somewhat hidden on their website though; gotta specifically select non-mesh 3Gbps with the ASUS RT-BE58U router. The router is also pretty ass, with only one 2.5Gbit WAN/LAN port, one 1Gbit WAN/LAN port and three 1Gbit LAN ports, so devices connected via Ethernet won't make full use of the speeds. It's also dual-band, so no 6GHz. Wi-Fi 7 standard is, however, pretty awesome; I'm getting 1.5Gbps on download speeds (significantly faster than Ethernet). Highly recommend folks to get their own router with at least two multi-gig ports.

They also sent me a new ONT (Huawei OptixStar HN8010Ts-20), which is small and pretty. The provided CAT6e cable is comically short though; my previous setup was having the ONT right next to the termination point and running a long Cat5e cable to my router in another room, now I need to run the fibre optic patch cord to that room instead and have the ONT next to the router.

(All the stuff were sent via NinjaVan.)

The re-contract changed my static IP address though, and they forgot to update me about it. Thought I got reverted to CGNAT and had to ask tech support to make sure. For all the shortcomings that ViewQwest has, I think one thing great about them is their technical support. Blazing fast and helpful, unlike other ISPs (especially Singtel).

 

[vblues]

Just re-contracted, upgraded from my old 1Gbps no router plan (no longer available; paying $40 per month if I don't re-contract, which is stupid) to a 3Gbps plan. Some info here for people interested:

Was planning to switch to a different ISP, but ViewQwest told me that I won't get any of that "discount for the first 12 months" bullcrap if I recontract; it's straight up $30 every month for 2 years and first two months are waived. Works out to be $27.5 per month on average, so slightly cheaper than the secret deal last year. No FairPrice voucher this time though.

This deal is somewhat hidden on their website though; gotta specifically select non-mesh 3Gbps with the ASUS RT-BE58U router. The router is also pretty ass, with only one 2.5Gbit WAN/LAN port, one 1Gbit WAN/LAN port and three 1Gbit LAN ports, so devices connected via Ethernet won't make full use of the speeds. It's also dual-band, so no 6GHz. Wi-Fi 7 standard is, however, pretty awesome; I'm getting 1.5Gbps on download speeds (significantly faster than Ethernet). Highly recommend folks to get their own router with at least two multi-gig ports.

They also sent me a new ONT (Huawei OptixStar HN8010Ts-20), which is small and pretty. The provided CAT6e cable is comically short though; my previous setup was having the ONT right next to the termination point and running a long Cat5e cable to my router in another room, now I need to run the fibre optic patch cord to that room instead and have the ONT next to the router.

(All the stuff were sent via NinjaVan.)

The re-contract changed my static IP address though, and they forgot to update me about it. Thought I got reverted to CGNAT and had to ask tech support to make sure. For all the shortcomings that ViewQwest has, I think one thing great about them is their technical support. Blazing fast and helpful, unlike other ISPs (especially Singtel).

How did you re-contract? By calling them directly or by using the Recontract button in the customer portal?

 

[koreanlover]

I terminated my Viewqwest on 21 Nov and have yet to receive the final invoice.
But today I received the monthly invoice for OneVoice lol.