VIVIFI

Nickloon2

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Anyone facing problem get penalize and get charged for 1 additional month although already ported out from vivifi . I understand that we have to stay for 2 months in order not to get penalize but they combine my 2 months bill into 1 bill and said it is one cycle bill ( 8-30 June and 1-32 july is as one bill )
 

hereiam7788

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Anyone facing problem get penalize and get charged for 1 additional month although already ported out from vivifi . I understand that we have to stay for 2 months in order not to get penalize but they combine my 2 months bill into 1 bill and said it is one cycle bill ( 8-30 June and 1-32 july is as one bill )

obviously ur so called first combined bill is not full 2 months thus they combine into 1 month bill i guess...

if u port in date starts on 1 june then it should not have prob.

i think this totally depends on how the MVNO calculate the bill.
some will just consider it as two bills.

so when u port in to a MVNO it does matter, and to fulfil the 2 months req, better stay for 3 months (include the pro-rated month and not to be charged extra).
 

sango65

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Anyone facing problem get penalize and get charged for 1 additional month although already ported out from vivifi . I understand that we have to stay for 2 months in order not to get penalize but they combine my 2 months bill into 1 bill and said it is one cycle bill ( 8-30 June and 1-32 july is as one bill )
any reason why you port out? having signal issues?
 

Nickloon2

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obviously ur so called first combined bill is not full 2 months thus they combine into 1 month bill i guess...

if u port in date starts on 1 june then it should not have prob.

i think this totally depends on how the MVNO calculate the bill.
some will just consider it as two bills.

so when u port in to a MVNO it does matter, and to fulfil the 2 months req, better stay for 3 months (include the pro-rated month and not to be charged extra).

This is a grey area . If they combine 10 months of bill in one is that consider as one bill cycle? Anyway beside vivifi ,which telco have such requirements ?
 

FinalTidus

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Anyone here on vibe 5g+? I just converted from roam value to vibe 5g+.

Here anyone regret?
 

kuro

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Anyone changed the Sim Card as per Vivifi request. After changing the speed is terrible. Takes forever to connect to data
 

007Mi6

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I port over on the 6th July with the 3 months free Vibe. But they still charge me full in Aug and pro rate in Jul. Is it normally the case?
 

rinchan22

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Anyone facing problem get penalize and get charged for 1 additional month although already ported out from vivifi . I understand that we have to stay for 2 months in order not to get penalize but they combine my 2 months bill into 1 bill and said it is one cycle bill ( 8-30 June and 1-32 july is as one bill )
block your card so they can't deduct.🤭

They said pro rated 1st month + 2nd month is the first bill. And the second bill is the 3rd month.

Anyway their network felt worse than zym in the 1 week I stayed with them even though they are also using Singtel network. Best to stick with other mvnos
 

Lynxlok94

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I port over on the 6th July with the 3 months free Vibe. But they still charge me full in Aug and pro rate in Jul. Is it normally the case?
I have the same and checked with CS.
Their response:
I ported in on 4 May 2026.
First bill will be on June which includes pro rated May month.
2nd bill July.
3rd bill Aug.
My free 3 months will start in from Sept bill.

In your case, your free 3 months probably starts in Oct.
 

xiaofan

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It is interesting that VIVIFI is not as active as Zym and Zero1.

Offer is pretty similar across the three.

1) Non Singtel network port-in offer
https://zero.zero1.sg/promotions/stay-3-months-and-get-the-next-3-months-free/

Port your non-Singtel number to Zero1 on an eligible plan and stay subscribed for 3 months to enjoy the next 3 months of subscription free.

The free subscription will be applied from the 4th to the 6th month after the first billing cycle. Plan changes during the promotional period will forfeit the free subscription.

2) Rollover
https://zero.zero1.sg/announcement/rollover/

With Rollover, your eligible unused monthly entitlements are automatically carried forward, so you have more time to use them.

Rollover is available exclusively to customers on Streamo Freedom RE and Movemo Dash RE.

No activation is required. As long as your eligible plan remains active, your unused eligible entitlements will be carried forward automatically.
 

rinchan22

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It is interesting that VIVIFI is not as active as Zym and Zero1.

Offer is pretty similar across the three.

1) Non Singtel network port-in offer
https://zero.zero1.sg/promotions/stay-3-months-and-get-the-next-3-months-free/

Port your non-Singtel number to Zero1 on an eligible plan and stay subscribed for 3 months to enjoy the next 3 months of subscription free.

The free subscription will be applied from the 4th to the 6th month after the first billing cycle. Plan changes during the promotional period will forfeit the free subscription.

2) Rollover
https://zero.zero1.sg/announcement/rollover/

With Rollover, your eligible unused monthly entitlements are automatically carried forward, so you have more time to use them.

Rollover is available exclusively to customers on Streamo Freedom RE and Movemo Dash RE.

No activation is required. As long as your eligible plan remains active, your unused eligible entitlements will be carried forward automatically.
Their customer service is quite bad (slow and template answer). Also vivifi is 2 billing cycle (not 2 months like zym)

Meaning if I now port in then port out next week I need to pay prorated this month+ oct (first billing cycle) and Nov (second billing cycle) too.

And based on personal experience of 1 week on the same route, same travel time and using same phone, vivifi tend to disconnect more than zym even though both are using singtel network. Could be a coincidence but I wouldn't recommend it.
 

PholkLorr

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Anyone here on vibe 5g+? I just converted from roam value to vibe 5g+.

Here anyone regret?
How is the 5g+? esp in mrt. im on roam value but havent switched to 5g+

Anyone changed the Sim Card as per Vivifi request. After changing the speed is terrible. Takes forever to connect to data
I changed sim card as i was supposed to go from roam value to vibe 5g+ but then the 10.61 offer expired by the time i got the sim card so i didnt change (so no 5g). the speed and network connection is still the same as my old sim card.
 

Bnbstar

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Hi if just ported into vivifi on 24th, safe to port out on 26-29th next month without incurring another month of charges?
 
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